Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,066 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never use Argos again! Ordered new washing machine. It arrived dented, scratched, cracked and had rust inside the drum. Arranged for new one to be delivered two days later, but it didn't arrive. Called Argos again to be told it was cancelled due to staffing issues so wouldn't be able to get it for another three days! We told them this wasn't good enough so to refund us and arrange collection. We went to currys and got one delivered the following day. Eight days from receiving a damaged washing machine I still haven't actually received a refund and I've had to move the damaged machine to the garden as I need the space to do things like look after a family and keep a clean and safe house for a toddler. I dread to think how much it has cost me in calls to the non existent customer service that keeps you on hold for 50 minutes a time before you even speak to anyone. The £10 gift card good will gesture has been returned to Argos!”

Helpful Report

Posted 10 years ago

“I ordered a Freeview box on Tuesday 22/09 on line and was surprised to be offered the same day delivery!! Payed and booked a slot for between 7 - 10 and duly waited!! NOTHING! No phone call no communication nothing! Rang first thing Wednesday 23/09 to ask what had happened and didn't even get so much as a sorry! Reluctantly arranged a delivery later yesterday between 2-6 stressing could they please leave with a neighbour. I was assured that this would be implemented! This is a gift for my grandmother and as I was seeing her yesterday thought in the end all is ok! NO! It was not! Got a text informing me the delivery could not be made so could i ring to rearrange within 7 days!!! Upon receiving the txt I rang the number supplied and held on for 25 MINUTES for someone in Liverpool!! She, finally, tried to find out what had happened and would ring me back! She did! She informed me what I already knew, could not deliver as there was no answer!! There are 15 other flats in my building hence please leave with a neighbour!! Unbelievable service an apology would have gone some way! You would think that with so many on line companies who treat you with a bit of respect in these current times, ARGOS would want to do the same as they are a more localised company and are obviously trying to up their gain??? Judging by other comments they need to do a lot more!! Whats the betting I get no reply from this, what do they care?? Amazon here I come!!”

Helpful Report

Posted 10 years ago

“Worked at Argos for 6 months, such a disorganized company, rude colleagues and lazy, orders never on time. Avoid shopping or working at argos at all costs”

Helpful Report

Posted 10 years ago

“Abselutely appalling!!!! Ordered 4 items from argos 2 weeks ago, i then recieved one of the items a few days later, i then had to email them to ask about the other products because i was on hold for about at hour!! they then had to resend the items i did not recieve. a few days later 2 more items were delivered. i was getting angry at this point that i had wasted my time spending days in the house waiting for this order! i then had to phone them again about the last item i did not recieve, little did i know that this item was out of stock, the woman on the phone told me i would have to phone back a week later to re order it, which i did. the item should have been delivered yesterday, but yet again no sign of it. i then realised that i had been charged twice for this item. having to phone them again they explained that the item was still out of stock. i then requested a refund. little did they know that my daughter would not be able to revcieve her present she wanted for her birthday, so now have to let her down again. thanks alot argos. i will never be ordering from your website again!!!!”

Helpful Report

Posted 10 years ago

“* Order bed 21st July. * Said delivery 14th Aug. * 13th Aug told won't be delivered until 11th sept. * 11th sept recieved bed which was in fact damaged when we opened the box. said replacement arrive 22nd sept. Then told 25th Sept. * 20th sept rang and told won't be delivered until 23rd October. Daughter devastated and is having to sleep on a mattress on the floor. We dismantled and god rid of her bed the morning the bed was delivered. kitchen is over taken with X2 very large boxes which contain the damaged goods. We have to wait 6 more weeks to receive replacement bed and collection of damaged goods. SHOCKING!!!!!!!!!!! AND YOU THINK £25 GOOD GESTURE VOUCHER IS SATISFACTORY..... MY MULTIPLE PHONE CALLS TO COMPLAIN WILL OF COSTED MORE THAN THIS!!!!!”

Helpful Report

Posted 10 years ago

“Bought table and chairs for summer online given delivery date day before sent a txt to phone argos they changed delivery date 3 weeks later booked another day off work and day before same message now 4 weeks due to stock levels. ARGOS DO YOU KNOW WHAT YOU ARE DOING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MUPPETSATARGOS.CO.UK”

Helpful Report

Posted 10 years ago

“Ordered and paid for an Indesit dishwasher and given with confirmation a delivery date, two days before this date received a phone call informing us that there would be a delay not a couple of days but four weeks! We actually wanted this product to use not just an exercise in on line buying for Argos to deliver when ever it suited. Rubbish!”

Helpful Report

Posted 10 years ago

“Don't use an Argos 12 interest free store card as you run the risk of 12 month retrospective interest. At the of point purchase (sign up) they don't highlight this or take a payment method. Both of which would probably reduce the take up of this product and decrease the number of people who miss the 12 month deadline. They know that if you the benefit to them is substantial.”

Helpful Report

Posted 10 years ago

“Bought a black tempered 50inch TV stand in the sale. It was a bargain at £29.99. When we got it home and opened the box we noticed several scratches. We build it anyway but noticed there was a large sticker on every shelf. When we tried to peel them off, they would not remove and it took us and hour and wd40 to remove the glue. I have absolutely no idea of the purpose of the stickers and why the numpty who put them on didn't realise the difficult task it would cause to remove them. Argos I have to say has gone down hill over the years and the equipment they sell is like second hand, charity shop standard and well over priced. I'd have got a better kept product from home bargains!”

Helpful Report

Posted 10 years ago

“The worst after sales company I have ever had the misfortune to deal with. Half order arrived on date specified had to wait over an hour on the phone to speak to after sales team promised delivery of item on two dates and it never arrived still waiting for item”

Helpful Report

Posted 10 years ago

“Recently wrote a review about buying a picnic basket and said it had gone up by £20 overnight sorry I was wrong it was £25. What a con.”

Helpful Report

Posted 10 years ago

“Bought a picnic basket at Argos Cupar only to find it was damaged I took it back and got my money refunded they ordered me another one and was horrified when I went to collect the replacement I was offered the one I returned they went to the store and got another only to find that it was also damaged they offered to order a replacement I refused when I was then told it had somehow gone up in price by £20 overnight what a waste of my time and fuel.”

Helpful Report

Posted 10 years ago

“Why can't they deliver items on the date specified when you pay for your goods. Note to self "don't ever order off them again", it's happens all the time!”

Helpful Report

Posted 10 years ago

“Cancelled an item i bought, was told I would have A refund in the next 5 working days, been over that now and they said it will another few now. Not pleased at all.”

Helpful Report

Posted 10 years ago

“Went to argos Halifax road Sheffield to buy a new tv. Terrible service,staff very unhelpfull and clueless,won't be going back there again. Stood for 45mins after been called to desk to collect! And this is not the first time its happened at that store”

Helpful Report

Posted 10 years ago

“Ordered a sliding wardrobe to be delivered during my holiday leave. Received a call to state it wasn't on the system and given another date. This coincided with me being back at work, the following week!! STRIKE 1 The delivery guys were pleasant and helpful however, upon opening the package the wardrobe was grey, nothing like the cashmere gloss I ordered. Upon looking at the codes on the box and my receipt they were worlds apart! STRIKE 2. Had to wait until the following morning to call 8am only to be informed that it could be a covering film over the panels to protect the gloss. - seriously? I asked for a manager who took my number to call me back.Two hours later I called back and was and requested the manager by name to be informed that there was no such manager called Elaine there ! Simultaneously, my phone rang with "Elaine" informing me she could not get a delivery date. I enquired if this took 2hrs to ascertain and she responded that she has other customers. STRIKE 3 No apology,discount,goodwill gesture, she was quite willing to cancel my order and send a delivery pickup in 3 days time. Wow!!! This is the second time an order has been delivered to me only to be the wrong design. Who is in charge of this operation. why are goods not checked to the order for. It's too much unnecessary stress and incompetence at all levels I will no longer rely upon this company as it's very unreliable. Kind regards from a very disgruntled , disappointed,disillusioned client.”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“Argos reservation system is a joke, twice today we have wasted time and petrol driving to the store with reservation numbers in hand for immediate pick up, to be told some items were not available for 5 days, others if 2 identical items were ordered were available one on arrival and one 5 hours later and not all on immediate collection as the email states, surely they all sit together on the shelf in the warehouse and as its a bank holiday noone will be delivering the 2nd one at any time before 4 pm, then customer service seriously expected us to go back again to collect a third time after already coming home after being messed about twice and choosing alternatives that were supposed to be instock and ready, Same goods totally over £100 now brought elsewhere with next day delivery and cheaper!”

Helpful Report

Posted 10 years ago

“Bought some refurbished laptops for my business using their ebay outlet. One of them didn't work at all. Argos refused to do anything about it and I was left £170 out of pocket - apparently they do not supply products for business use, they pointed me to a page of terms and conditions (not even the same page as the actual ebay listing). This laptop had not had any use at all was dead when I got it out of the box, which happened to be a couple of months after buying. I bought it before I needed it as I thought it was a good deal (couldn't have been more wrong!) It's a shame I used to be a big fan of Argos I have been shopping there since I was a kid, but never again! DO NOT USE ARGOS ESPECIALLY FOR BUSINESS PURCHASES! Very poor is an understatement!”

Helpful Report

Posted 10 years ago

“Never buy washing machine from argos. My washing machine was leaking so I called their customer service for exchange and they sent engineer twice but the issue was not resolved. So called them third time when my washing machine completely stopped working but still no hope. Now they are asking for upfront fee for engineer's visit. I have small kids so need to do washing daily. Secondly I have to take day off from work when the engineer visit. Now I'm totally fed up from their poor service and calling them again and again. Now I have bought new washing machine from John Lewis.”

Helpful Report

Posted 10 years ago

Argos is rated 2.7 based on 4,066 reviews