Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,029 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never use Argos again - shocking home delivery and customer service - would not recommend to anybody - Take your money for products which aren't even in stock!”

Helpful Report

Posted 9 years ago

“Customer service stinks. They say anything to fob you off. Promise you get a call, and don't bother. Still waiting for my delivery days after date given.”

Helpful Report

Posted 10 years ago

“Roller blinds simply dont work. Wrong brackets for the pully that dont fit.”

Helpful Report

Posted 10 years ago

“This companies customer service for home delivery is a joke. I ordered a rattan patio set and was assured twice and received a confirmation text that delivery was to be between 12pm - 6pm on Friday, Thursday pm I was advised that delivery would be Monday. I had booked Friday pm off from work and couldn't get Monday pm off so my partner booked a half day off to be advised on Friday this would now be Tuesday, i made a complaint and was advised a manager cools only ring me back. It's now Monday pm and still waiting for my call!! Don't deal with this company useless is an understatement.”

Helpful Report

Posted 10 years ago

“Served by a very rude, unprofessional, opinionated man in totton store today, 19.7.15 by the name of dave I believe, mid sixties and balding. Will never shop in that store again as gives argos a bad name”

Helpful Report

Posted 10 years ago

“on 28 June I purchased. Samsung black fridge and was given delivery date of 15 July and time of 10- 2.00 pm which was great. few days later phone call from Argos leaving a message to say this had changed to July 21 with a time of O7.00 - 12-00 which was not at all suitable. I telephoned Argos several times over the next few day to amend this delivery time. Well what a wastes of time and money my calls were never answered. So I took to email to complained, I received a automatic reply stating I would be contacted after 48 hours with a message advising if I had difficulties to contact them on their customer service Number, which was the one I had not received a reply. Yesterday morning Argos telephone me I was very pleased, but NO they were telephone to say my fridge would not be deilivered 21 July but nearer the end of August. What rubbish their customer service is. I needed to buy a new fridge now not in late August so asked for my money back and a refund for my call charges, which they have agreed to do. They also advised that they had over sold this item as it was a good price, If you need it ,get it from another supplier good price is not always the answer!!! MD Wiltshire”

Helpful Report

Posted 10 years ago

“Ordered a new washing machine on-line. I phoned up 3 days later to be told that order did not exist. I had a confirmation email order number and authorisation number for payment. Got passed from one department to another but felt that no one wanted to take ownership. Very unhelpful so won't be using this service again.”

Helpful Report

Posted 10 years ago

“Just bought table 4 chairs, it was expensive, I'm so annoyed and disappointed, as I waited 1 month, the chairs were OK, but table was scratched and patch of wood inserted to cover up large missing piece in middle of table, I could not believe what I was seeing, I am furious, I will never buy from Argos again now, really feel let down.”

Helpful Report

Posted 10 years ago

“Hello Argos, I would like to inform you about an awful experience I have had with your online service. Firstly we were recommended by an assistant (Rosella White) from your online site that your *Leader Lifestyle Duke Fabric Futon Sofa Bed - Black* is suitable for two adults to sleep in on a regular basis, within days of receiving your bed we were quite sure it was not, it would probably be best suited for the occasional guest to sleep in. This is not the worst of the experience to be honest your customer service ensured us we could send the bed back with a full refund in a few days and we would not be sending this message if it wasn't for the following events. The worst part of your service is not actually on you guys per-say its actually from: http://www.xdp.co.uk/express/ XDP Express. The service I got from this company that you use for logistics was unacceptable and inconsiderate. This was apparent from the delivery of the bed, the delivery man which should of been a two man team was only one. Not only this but he was rude, insisted that he was busy with other deliveries when asked if he could help my boyfriend carry the bed to the desired room and couldn't leave fast enough. Today XDP Express arrived to collect the bed, we were told by your customer service that the bed could be taken with ease and packaging was not an issue, this was not the case. Today I took a day off work for this return and I was on my own, the delivery man looked at my bed and told me that it should have packaging. I actually had the packaging in my garage still and tried to explain this to the delivery man and would help him to package the bed, which would've taken a maximum of five minuets. Again he was very quick to leave, produced any excuse to even consider what I had to say telling me 'I have no packaging tape, I will be back on Monday' as he turned his backed to me and left without any regard for what I had to say. This kind service is infuriating and disgraceful and really drags down the reputation of your company, XDP should not be representing Argos at all. I will not be able to be at home on Monday I need to work, what I am supposed to do now? Not only this what if I was an older customer unable to physically package or manoeuvre the item I've bought? I have no problem with Argos and I would still considered buying products from your stores but never again will I use your online service if you are still associated with XDP Express.”

Helpful Report

Posted 10 years ago

“Ordered one of my sons birthday presents on the thursday was delivered on the saturday. I was in all day didn't get a knock on the door or anything to then getting a txt saying my product was successfully delivered. But no one came to my flat even though I was in all day! Wrang up & I was told it had been signed for & the person who done that has clearly kept it for themselves! Absolutely useless!! Never ordering from them again!! ( still awaiting for my refund to be credited in my account)”

Helpful Report

Posted 10 years ago

“My partner recently bought us a cooker, we had it delivered about 3 days after paying for it in store. As me or my partner do not know anything about changing electric appliances, I asked my father to take out my old cooker and replace it with the new one, he had to do this after being in work for 12 hours. When my father put the cooker in we noticed the cooker door was very lopsided and the one side was hanging well over the body of the cooker, the door is glass so the part which was hanging over the side is sharp so this could of ended up causing a accident as we have 2 young children! I rang customer services and told them we was very unsatisfied with the item, they arranged for an engineer to call out and fix the cooker. The engineer took a week to come out when he did he told me there was nothing he could do we would need a new door so we had to wait a further week, the engineer replaced the door but it looked exactly the same so he told me I would need a new cooker. The engineer also said the cooker should never of been sent out in that state as it was the worst one he had ever seen. After waiting a few days to hear off Argos I rang them to see what was happening I spoke to a very rude and ignorant member of staff who was very unhelpful and was even sniggering when I was trying to explain how much hassle this had caused my family! I explained that I was unable to get someone to take the old cooker out and replace it as we had already done this once and the problem wasn't our fault she basically said there was nothing they could do! They never offered to put the cooker in or offer us a voucher or anything as a good will gesture. I am still waiting for the replacement, it has been a further 2 weeks since the phone call! I will never purchase anything from Argos again, their staff are rude and ignorant and they never want to give a refund even when it is their fault for sending out faulty goods! I am considering going to citizens advice as this is not the first time Argos has given me extremely bad service if I could give no stars I would.”

Helpful Report

Posted 10 years ago

“Rubbish service ordered item 3rd July for delivery today 7th as someone would be home. What a surprise no delivery rang twice to check each time was told computer system down so they have no way of checking anything, told to ring tomorrow and that it is my responsibility to chase them up for a refund. They make an error and I have to be inconvenienced . Would never use again and would definitely not recommend unless you have loads of time to waste on their incompetence”

Helpful Report

Posted 10 years ago

“Got a message to say bed will be delivered between 11.00 -13.00 on 3/7/15 it's now 6/7/15 and no bed , when enquired I was told it had been delivered and signed for , further investagation was told error in transportation , if I still wanted bed I would get a delivery 31/7/15 , I have no bed and sleeping on floor , I was offered a king size air bed - I want my money back and going elsewhere NEVER again will I shop at Argos - stressful few day !”

Helpful Report

Posted 10 years ago

“Absolute rubbish after sales service, my daughter ordered a wrong size item, chatted on the phone with customer service for an exchange.y wife stayed in all day but no item arrived. My daughter was on the phone again but was fobbed off, they don't want to know when they have received your money.”

Helpful Report

Posted 10 years ago

“I had an email from argos to say they had a sale on. So I looked around to see if there was anything of interest for presents or otherwise. I reserved what is listed as 'Lego Mixels Flain', toys my nephews collect and great stocking fillers for presents. I got the mrs to go and collect them as I was working. She paid and when they were ready they were completely wrong items. They were a complete mixture of other Mixels (there are many to collect that's the whole point). The listed item is from wave1 or the 1st collection of 9, what she was actually given was wave4, the 4th collection which my nephews and most kids would have as they were not long released. My mrs queried it with the lady, to which she was calling my mrs a liar saying that the listing was for an assortment or items - WHICH IT ISN'T.......... These idiots are listing items incorrectly and blaming us for it. I tried to leave a review on their actual website to stop anyone else being conned, but they screen each review so it obviously wont make it on there. I have had to file a internal complaint against the members of staff, the store itself and the items they have listed. It is false advertising and THEY are in the wrong - no-one else. I will now have to go to return these, and the hassle of probably an argument with whichever numpty decides that they think Argos logic is correct. Digusting Service - manners are appalling, and as the customer your left p****d off and annoyed that you have wasted you time, buying these, chasing answers for nothing.”

Helpful Report

Posted 10 years ago

“I attended the Jolly Sailor Store in Tamworth this morning in order to purchase some jewellery. The shop assistant at first was not a her counter so had to wait. Upon requesting if the item of jewellery was in stock she said they had not got the size that was required so she telephoned another store. The other store answered and the conversation started with how was your holiday and this went on for a few minutes at which point she then asked if they had the relevant item at that store. I will be using this store again but only because of the convenient location and certainly not for the customer service.”

Helpful Report

Posted 10 years ago

“I bought a mobile phone from Argos store at Streatham on the 27/6/15 but was locked to Vodafone which I didn't realise. When I got home and checked that's was then I got to know. I took the phone back to exchange it to another phone that is open, the manager said she won't take the phone because it has finger prints so it is not in re-selling order. I told I will pay the extra for the other phone but she didn't. I told her how could I have looked at phone without holding it and the phone was not having and plastic cover on the screen to protect it. That was within an hour of the purchase and the phone and box was all in very good condition but she said because it got finger prints she won't exchange it. I will never shope in Argos again nor recommend it to any one. That's very bad way of doing business and silli excuse for not exchanging the phone.”

Helpful Report

Posted 10 years ago

“Regrettably I bought something from Argos which was complete rubbish. I wrote a review on their site saying so, but what a surprise, it hasn't been listed, but other reviews posted after mine have! Don't trust the reviews on Argos website.which are probably written by their staff”

Helpful Report

Posted 10 years ago

“For some reason I am constantly getting emails (1 every night) saying 1 or more of my items are not ready to collect! I have nothing reserved or to collect! Have emailed them with no response and spoke to customer services and still keep getting them, been back to store cannot help me. I am now going to block argos problem solved I hope!!!”

Helpful Report

Posted 10 years ago

“Rude arrogant staff literally every branch I go to. Maybe frustrated as they are under paid. Everything is over priced. Personally I was accused of using an iron I wanted to return. They told me and accused me of using it then giving it back when I hadn't. 15 years shopping in Argos all goes down the drain. Will never shop again nor will family and friends.”

Helpful Report

Posted 10 years ago

Argos is rated 2.7 based on 4,029 reviews