“I shop at asda every couple of days. Can asda explain a sudden price hike in there just essential kitchen towels. Monday 3/10/2022 priced at £1.09. Today Wednesday 5/10/2022 priced at £1.50 that a price hike of 41p. I thought the just essential range was to help your customers with the cost of living. And before asda come back and say it was on rolled back. It has never been on roll back. WELL DONE ASDA.”
“Order online delivery. About £20 worth of item missing. Request a refund. Receive this reply from them. We’re sorry to hear you were not happy with everything you received. However, we could not approve your refund. We’ll use the information you passed us to make sure we improve.”
“Absolute shambles! Not enough manned checkouts, had to wait ages to get served which is not great if you have frozen food in your trolley. Items have been out of stock for several weeks. Customer service is very poor. 'Happy to help' slogan is a joke!”
“Absolutely horrendous, won't be shopping with Asda again. Left us with no shopping which we was expecting today. This shopping is for my kids school lunches for the week, at nearly 7pm to tell us they cancelled it because they have problems with their drivers technology stuff absolute shambles. Don't get nowhere with customer services either. People go elsewhere they are a joke and don't care about their customers”
“Absolutely abysmal. Food was due at 9am. No show. App finally said it can't be delivered. Called at lunch to be told we should have had a call and it will be here at 2pm. No food by 4pm. App then says it cannot be delivered. Called customer service a second time. Will be refunded in 3-5 days. Absolute joke! Do not use! Wasted the whole Sunday as we had to stay indoors.”
“Time to shop elsewhere. Asda gone right down in my estimation. Used to be a good one stop shop for all my weekly essentials. Now, like everywhere else prices going up every week. Limited to their essential items, 3 pet customer, yet when it was smart price, there were no limits how much you could buy! Shopping now at Aldi and Lidl. Much better shopping experience, and a lot cheaper shopping bill 😀”
“Placed order for delivery on Thurs. 22.9.22 between 3 & 5. Did not receive order receipt so I looked at my account online only to find my order had been cancelled. No email or telephone call to explain the reason for cancelling. They have email address & 2 telephone numbers so no reason for not contacting me. I did not receive a "how did we do" email today, I wonder why? I pay for delivery pass, waste of money if I can't get the goods delivered!”
“Asda finally trying to be like tesco with the rewards app but unfortunately have fallen short on the technical side, you really should be thinking bigger numbers then 250k downloads as a customer service worker told me you expected. Should of done your homework more on this, cant scan a recipe in cant be used unless you have a smart phone and if its busy and it dont scan will people wait around for the help. Very disapointed asda”
“The asda app is pointless I have been locked out and cannot retrieve my password, why not just issue your loyal customers with a card instead like tesco, I will not use Asda again”
“I ordered groceries for home delivery as I'm a single mum with broken arms & unable to drive. The money was taken from my bank account & I expected my delivery as had notification of substitutes. My delivery slot was 7pm to 9pm, no sign of delivery and unable to contact customer services as closed. The following morning they say I can reebok but will have to pay again however won't get my money back shopping for 3 to 5 days, I don't have the money for this. I'd not even got milk or bread or any basic essentials & now have to wait up to 5 days to be able to do a shop because asda have taken the c money without providing any shopping, there was also no notification until 12 hours later. This is absolutely disgusting. Not everyone has enough money to do this. Very unhelpful customer service too.”
“Asda rewards app - what about us loyal shoppers without smartphones.Disgraceful discrimination.You are losing thousands of customers due to this like all the other companies using apps”
“I haven’t been using Asda very long but last week I had a delivery driver at the door and he refused to come in the door I had to take all the items inside you might think it’s because of Covid but I know it’s not he was Ryde arrogant and now I’m looking at a different supermarket no one has ever done that before. I won’t recommend this supermarket anymore then they had the cheek to empty me as ‘ How did we do’”
“Asda have introduced a shocking trick to get us all to buy the last day of BB dated products under the guise of stopping waste!! For example, grapes no longer have a BB date on them, which means that you do not know if they are 10 days or one day before the BB runs out. I do not want to buy items that may not last more than a day or so at most. They have also justified this by saying that staff will know what those dates are. Really? Well if the staff know then we the public want to also. Aldi get up to this as well. Thank goodness that Morrisons don't do this as their fresh products, mostly fruit but some veg is about off anyway.”
“I have a weekly delivery from Asda on a Sunday between 11am and 1pm. This Sunday 28 August I received a text saying my order was out for delivery, but by 2.30 it still hadn’t arrived so I contacted customer services. Apparently the driver didn’t turn up for work this morning so my shop was never going to arrive. I understand these things happen but contacting me first thing and informing me of the problem would have been the acceptable thing to do rather than waiting for me to phone to find out too late in the day to do anything about it. Why do they need my phone number if they are not going to use it at a time like that. I’m furious. Order cancelled and Sainsburys got the business.”
“Delivery booked for Fri 12 Aug at 5-6pm. This never arrived. I rang customer services 3 times and was given excuses. I rang at 10pm after cancelling my evenings plans and had to rearrange the delivery for Sat 13 Aug 6-7am. ASDA took payment for both deliveries out of my account. I rang customer services who said I would receive a call back within 24-48 hours. No call received. Absolutely shocking. Home deliveries are meant to save time and money but I have wasted hours of my life ringing customer service and waiting for delivery. I will NEVER use again. I will no doubt have to issue a small claims in the courts to recover this money, wasting more of my life”
“Poor products arriving broken and customer service is non existent. You don’t reply to calls or emails your rude and offensive. I’ve been waiting over a month for a refund which is complete out of order.”
“Asda is racist so I applied fo the job there and I got call from the place n when I went I had the feeling already of racist smell cuz they gave me excuse of not hiring me like I could see it clearly they thought I was some white person but changed their minds of not hiring me bruh could have told me straight sorry we full why waste someones tym who is looking fo job so yah asda is racist even I looked at there website I saw they put pic of ethnic minorities pic bruh I wanted to tear it down n tell the world asda managers r racist they only hire ppl who r white may this company burn to ground out of business yeahhhh I wish the start could be zero so that that one start does not count it’s ZERO STAR THE END”
“Your driver turned up at Nine Acre court, 27 Taylorson street tonight at 8.45pm. As she drove out the gates took part of the car park gate off! She stopped way up from the gates + got out the van and hd a look at the gate then got back into her van and drove off!.??? I did pick up my intercom and report it to 1st Response so there will be camera footage. Several of the residents also seen it. Will be interesting if she reports it to her supervisor?????? Will be on the phone to Salix homes And Asda tomorrow!!!!!!!! Gates now stuck Open, so much for our secure car park.”
“How do you write a review on your site. I can read the reviews but not add to them. I want to poorly rate the Double Memory foam matress toper that I purchased as I didn't think it was a good buy.”
