“Totally shambolic. Placed order for Sunday delivery, which was cancelled by Asda. Reordered for Monday. Charged more for delivery. Arrived Monday item was faulty. Emailed on so many occasions. Requested a refund which got declined no reason given. More emails and calls. As a 1st time out of pocket £25.75 plus time and calls. Informed that I would need to go to the store with faulty item to get a refund. Time and cost to get to Rushden. Offered as a way of apology a £5 e voucher. So I'm expected to spend more money of my money. The worst customer service. Definitely wouldn't recommend or shop there. So angry”
“Ordered online delivery for over £250, basics plus Xmas...and half the order was missing, the entire chiller section, plus some fruit/veg. We had the drivers number, he checked his van carefully, the boxes were missing. We ordered online because we are ill with chest infections & can't go ourselves. It left us without basics last night, we had run out of milk, butter, etc. The driver was helpful, he did his best. I rang customer services last night, told me I'd have to request a refund today. That was it! and when I explained our situation, he put the phone down on me, I burst into tears. Finally after all morning on the phone and online, Sonny in the Chester store sorted it out for us bless him, and has arranged to have the crates of missing items delivered this afternoon between 3-4pm. This is a shocking service and aftersales service from Asda (that does not apply to Jim the driver & Sonny in store). I've not had a lot of luck with some of my other deliveries, but never to this extent. I won't be using Asda again. Asda need to get a grip of the orders going onto vans & check they are complete orders, and their after sales service is dire.”
“Stockport store
Used the express delivery service, got message saying it was on the way then got message saying it was delivered???? Honestly this is the 5th t time they have either stolen items from my bags and tonight full delivery went missing!!! Its shocking that this is repeatedly happening time after time. BE AWARE OF THIS EXPRESS DELIVERY SERVICE ITS THEFT EVERYTIME .NEVER USING ASDA EVER AGAIN.....TESCO 👍”
“Next to useless ordering system. I'm forced to order online because they don't stock it instore. I place in basket with other stuff I don't need just so I am allowed to order without being charged a £3 fee. They take the order and my money, THEN, on the day I'm due to pick up, inform me the thing I originally made the online order for, wanted isn't available. What, you couldn't work that out before taking my money?????
The insult here is the time they have wasted, I mean, who the hell do you think you are? Absolutely garbage.”
“We are disgusted at this Wembley store Click and collect, they have kept us waiting for up to 40 minutes one time and after that didn't get the correct items, always have to go in and get the stuff they say they don't have & now they don't bother to email what we do need to go in and get. Have got progressively worse so we don't go there any more Colindale are much better.”
“They are thiefs..... becareful
They dont prcess refunds and have staff that dont speak english so your money is never returned.
Do not use them, your more likely to get more valuse flushing money down the toilet than using ASDA”
“I would give 0 stars if I could.. disgraceful service, my online delivery just didn’t turn up, I was waiting for 4 hours and was told it was delayed when I logged on to check. When I looked again it said “sorry we can’t deliver today” no explanation as to why. I called their contact centre and spoke to some one who just did not care .. I then checked my account and noticed they had taken payment for the delivery, so I called back and was told I will get a refund in 24- 48 hours. That could be all the money I have as far as they know and I could need the money to buy the shopping they couldn’t be bothered to deliver.. absolutely disgusting Asda, particularly in this economic climate. Will never use them again.. Tesco have my custom from now on”
“Do not order from here my £60 food shop did not come , they tried to say it had been delivered when it hadn’t and I was rejected a refund , absolute disgrace!!”
“Don't order from there!! They didn't have half of my order, I got a text that they will give me substitutes but I may not accept them. When the delivery arrived, half of the substitutes did not arrive at all, the rest of the substitutes that I did not want, I gave the driver, he told me to make a refund in the morning. I did as he said and a day later the refund was rejected. I feel robbed.”
“Visited Winsford Asda on my day off to take back a top that was too big, I drove around the carpark to find all the disabled car-parking spaces to be full. As I came to the top of one of the isles there was a disabled space on the end, I checked there was nobody coming and it was safe to enter - an Asda employee called “Terry” of retirement age approached pushing his trolleys, I opened my window and explained to come past as I wanted to park in the end bay, I have never in my whole life met such a potty mouthed old person! I was met with “You can F@@k Off and drive all the way round as “your type of people really f@@k me off!” I think this was quite obvious by this point with his language. He then blocked the spot with all his trolleys and every other word out of his mouth began with the “F word” I actually thought he had Tourette’s for a few minutes, my young daughter was horrified. Just recovering from a small heart attack I decided to drive on and find another spot, I parked and got out of the car to be met with more obscene language from the delightful “Terry” feeling really stressed and upset I returned the top and complained to the manager. I then decided to go home as it really bothered me, as I left the carpark “Terry” gave me the middle finger. I will never go to Winsford Asda ever again.”
“Victim of Racial Profiling
Incident took place at the ASDA superstore in Sutton Surrey.
I’m a 44 year black male and have supported my local Asda in Sutton for over 12 years
I get on really well with a lot of the staff in various departments: Security, chilled, Bakery etc..
I was really left in shock on the morning of the 12th November 2022.
My App requested a quality check before I could pay, which has never been a problem, and most of the time the staff is so polite and welcoming, even sometimes will crack a joke and ask “how's your day been” except for one member of staff who had demonstrated Micro racial aggression as they were speaking to me in poor manner making me feel uncomfortable and made me feel judged incorrectly due to the colour of my skin..
So fortunate my children were not with me at the time to witness such behaviour.
Never would have expected this experience from ASDA after being such a loyal customer.😢
I have tried contacting ASDA and still no response..”
“long time since I have been in asda donnington wood. nothing has changed staff are the most rude people I have met. I had issue at scan and go and ended up getting talked to by staff like I was something on there shoe I walked out left shopping crying”
“Asda delivered missed items, and substitutes that were handed back to the driver as unsuitable.
The Refunds team refused to refund , even though I have cctv footage of the delivery guy taking back the returned substitutes -- 8 calls - no joy.
Pathetic customer service and they taking my money”
“So I use to buy my groceries at ASDA (store and online)
I normally would ask for delivery at home, and sometimes would actually go to the shop.
After 1.5 years of ordering online, today I moved to Tesco.
The service to deliver at home wasn't perfect (they failed 4 times before) but last weekend, they not only failed to deliver, but also the driver said it was "delivered" on the system.
Right away I called the customer service and they said "sorry sorry"...but nevertheless my account was charged 80 pounds.
2 days later I called, same thing, "sorry sorry", and after 3 days I had to call AGAIN, saying the money wasn't on my account and only then they confirmed that all was clear and the money would be transferred.
Missing a delivery, saying it was delivered, charging me, making me make 3 phone calls asking for my money.....tell me, is this a company who value their clients?
Oh of course they didn't give any compensation or anything. just a big "bugger off", so I understand and today was my first day doing the monthly groceries with Tesco.
You treat your customers like this and I hope you will lose them”
“After 4 years of not using Asda groceries I though I will give it a go. What a terrible mistake. Almost all of fresh veg was broken, dry, mouldy...you name it. All unusable and hit the bin the minute it arrived. Customer service refunded 1/3 of it but 2/3 have been given as e-vouchers. 4x calling regarding this issue and every time different story. Today I spoke to Neil from contact centre....totally rude, unhelpful refusing to let me talk to a manager.... 22 minutes on a call and I am still waiting...
Asda obviously have TONS OF COMPLAINTS to deal with.
THIS COMPANY IS A JOKE. AVOID”
