Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 488 Reviews

90 %

of reviewers recommend Card Factory plc

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Metrics

4.6

Based on 488 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

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“I was in your store at thornaby this morning shopping for cards ,a lady called Karen helped me what a very kind and helpful lady she was ,brilliant customer service ,it’s so nice to get this made me feel very comfortable and ver very helpful.”

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Posted 1 year ago

“Seriously the staff member was very kind and understood my disappointment. I visited the store this morning for an RSVP card but all you do are the ones for reply to a wedding invitation. Are they to old fashioned now for a person to reply in the correct manor having received a formal invitation?”

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Posted 1 year ago

“Uttoxeter card factory shop today 14/6/2024 to buy birthday card very nice selection of cards pleasant staff served Nicole I think her name was”

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Posted 1 year ago

“Very good selection of cards and presents. The shop in Morecambe is always well displayed especially as it is a small shop. Staff are great, friendly helpful and professional. A good shopping experience.”

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Posted 1 year ago

“I went into Card Factory on Monday 10/6/2024, I was first served by a very lovely called Lesley, who wasn't only too happy to help me find what I was looking for, but , then I needed something else, but I didn't want to be a nuisance,& Lesley seemed tuned in & realised I was a bit lost & came to my rescue, she was very engaging & didn't mind me chatting away, I continued browsing, by then Lesley was helping another lady, so Kirsty, who was equally nice & helpful, served me while I paid, nothing is too much trouble for these ladies, they are a credit to your company,”

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Posted 1 year ago

“Very helpful in ramsgate today. Served by Elizabeth”

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Posted 1 year ago

“Went in to Bolsover branch this morning. Served by lovely lady called Nat 🥰. Always very friendly and helpful. 11.6.24.”

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Posted 1 year ago

“Went in this morning to buy birthday card,lady was very polite and chatty,I always buy my cards from there not just because it's local but they do a variety of cards for all,and are priced well.8/6/2024”

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Posted 1 year ago

“Always a great selection of cards. Find the special offers for birthday cards a help in June as I have 10 cards to buy!”

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Posted 1 year ago

“Staff are very friendly and accommodating.”

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Posted 1 year ago

“You failed my order and didn't contact me about it thinking it would go away. I contacted you asking why my order hadnt been processed. The usual technical difficulties (no staff). All you offered after failing your service was a miserable discount code towards a re-order 😂😂😂. Your having a laugh. To solve is successfully, you should have proccessed my order and sent is for free to fix the issue, but you didn't. Apparently you don't have the facilities to do this.”

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Posted 1 year ago

“Great card prices in pavilion , swords co Dublin , Ireland Lovely staff”

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Posted 1 year ago

“Very efficient and helpful”

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Posted 1 year ago

“A good selection of cards and gift bags. I regularly buy from the Card Factory in Victoria Square, Felling NE10. Without exception the staff are friendly and helpful; what's not to like. I couldn't find how to type a review on the www.tellcardfactor.co.uk website, and I'm used to working online. All I got was a page showing all the products. So this review might not be applicable to this website.”

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Posted 1 year ago

“Card factory swindon haydon orbital It's a lovely shop so handy because of location and sell anything u need for a celebration and even better when you got amazing staff that help and advice in particular tracey and Shirley went above and beyond made my visit quick and easy”

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Posted 1 year ago

“Card factory made me unhappy yesterday. Dundee store. The signs all over the shop said, buy 3 cards get 1 free. I took this opportunity to buy 6 cards. I had an idea in my head what it should come too so felt I had been overcharged. The girl who served me didn’t say a word about offer just told me what the charge was. I overheard another assistant telling a customer that if she bought 4 she would get the forth one free. When he was finished with his customer I approached him and said, “that’s not what your sign says”. He replied, “ no I know it’s not very clear”. I wonder how many other customers have been fooled by this nasty advertising!!!”

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Posted 1 year ago

“We regularly visit our local shop in Ripley Derbyshire and would like to pass on our thanks to all the staff. They are so helpful and friendly to say the very least. It was also a pleasant surprise to find out that there was a four cards for the price of three cards offer on at the time of our visit. We hope that there will be similar offers in the future.”

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Posted 1 year ago

“I was served by Lisa in your Enfield Town shop. I was looking for more Gabby dollhouse bath bombs for my daughter's party bags in your store but couldn't find more than 1 box. So I brought the one and went away. She came out of the store and called me back in as she had found more, and also found some slime on sale that could be used in the party bags. I have to say she was absolutely amazing! I don't think I have come across such a genuine, kind and helpful person! Even a fellow customer was amazed on what lengths she took to help. She is a definite keeper. Thank-you Lisa! x”

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Posted 1 year ago

“I went into your Chatham shop in the Pentagon Shopping Centre to browse gift boxes and cards. I was having trouble trying to find the right gift box for a present I had bought previously. I asked Vicky for help and she was fantastic. She helped me put the present inside a few gift boxes until I found the right one. Then helped me pick out some tissue paper. Nothing was too much trouble. Then when I went to the payment desk Ben was so helpful and friendly because of this I asked him for both their names so I could praise them. Great customer service from both of them. They are a credit to your company.”

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Posted 1 year ago

“The Card Factory is my always go to when I need cards, the Diss shop always has what I'm looking for and the staff are helpful, cheerful and happy to help.”

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Posted 1 year ago

Card Factory plc is rated 4.6 based on 488 reviews