Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 472 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We regularly visit our local shop in Ripley Derbyshire and would like to pass on our thanks to all the staff. They are so helpful and friendly to say the very least. It was also a pleasant surprise to find out that there was a four cards for the price of three cards offer on at the time of our visit. We hope that there will be similar offers in the future.”

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Posted 1 year ago

“I was served by Lisa in your Enfield Town shop. I was looking for more Gabby dollhouse bath bombs for my daughter's party bags in your store but couldn't find more than 1 box. So I brought the one and went away. She came out of the store and called me back in as she had found more, and also found some slime on sale that could be used in the party bags. I have to say she was absolutely amazing! I don't think I have come across such a genuine, kind and helpful person! Even a fellow customer was amazed on what lengths she took to help. She is a definite keeper. Thank-you Lisa! x”

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Posted 1 year ago

“I went into your Chatham shop in the Pentagon Shopping Centre to browse gift boxes and cards. I was having trouble trying to find the right gift box for a present I had bought previously. I asked Vicky for help and she was fantastic. She helped me put the present inside a few gift boxes until I found the right one. Then helped me pick out some tissue paper. Nothing was too much trouble. Then when I went to the payment desk Ben was so helpful and friendly because of this I asked him for both their names so I could praise them. Great customer service from both of them. They are a credit to your company.”

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Posted 1 year ago

“The Card Factory is my always go to when I need cards, the Diss shop always has what I'm looking for and the staff are helpful, cheerful and happy to help.”

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Posted 1 year ago

“Sandra at wombwell store was wonderful. Great prices ...Great staff .”

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Posted 1 year ago

“Very helpful assistant putting stickers on my cards for me as l am elderly and helped me in ammanford Dyfed thank you”

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Posted 1 year ago

“Debbie and Julie at Herne Bay store were both very helpful and friendly when we brought 4 cards and told us about buy 4 cards and the cheapest one free. 😀.”

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Posted 1 year ago

“Happy friendly helpful assistant”

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Posted 1 year ago

“Cardfactory Epping Essex - I worked here as a Seasonal Sales assistant and lasted 8 weeks- The staff are miserable as The manager has no Management skills and puts them down in front of customers. The Kitchen and Toilets are filfy. No stock control - The Manager smokes outside in front of the shop which in my opinion is not a good look.”

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Posted 1 year ago

“Visited the bourne store in lincolnshire, what a fantastic experience the to lady's couldn't have done more to help. Thank you to Vikki and Jodiie.”

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Posted 1 year ago

“Vicki in the elgin is very helpful and very polite and she has great customer service I will be telling my family about the staff in the elgin shop especially Vicki”

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Posted 1 year ago

“Hi I needed to purchase a few cards today from Card Factory. The Lady who served me today was very helpful as I am disabled she said please don't rush just take your time. I was very impressed with the Lady. Its a pity more staff in other shops are not as helpful to disabled people. So Thank You So Much For your Kindness & Patience today you really made my day today I left Card Factory In New George Street Plymouth Store 0707 at 09.55 am feeling happy with the service.”

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Posted 1 year ago

“Visited the shop in the galleries Washington today bought some cards but couldn’t find a card for step son so the assistant was very helpful and found one for me”

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Posted 1 year ago

“I visited your Dorchester store to purchase some party balloons. I was served by Lynne, who helped me choose, recommended options and choices, and took the time to explain and help with my decision. I totally recommend this store and would recommend in future. Thank you very much, everyone comment on the lovely display.”

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Posted 1 year ago

“Today we visited Card Factory shop St Austell Cornwall. PL25 5ER. Costumer service as always in this shop was excellent. VAT no 927214432 STORE 0611 TILL 2 - 017952234979 0PR TRANS. 22/04/2024 TIME 11:01 Unfortunately we don't have the name of the lady who served us. She has worked at the store a long time and couldn't be more helpful. Always pleasant and accommodating, no matter how busy they get. They really do get busy.”

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Posted 1 year ago

“Very friendly smiling chatty staff always willing to help, I love shopping in the Penge branch. Keep up the good work”

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Posted 1 year ago

“Brilliant service and very helpful lady called Gail went above and beyond to help me find what I was looking for in the redditch shop”

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Posted 1 year ago

“The lovely lady in Gillingham branch . Sadie , was very helpful, kind & patient . Took the trouble to find what I needed A great asset to the branch.”

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Posted 1 year ago

“Cardfactory Epping - No Training - Staff miserable - Toilets and Kitchen Filfy - No Management skills - I worked he for six weeks as a Seasonal Sales Assistant - awful place to work.”

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Posted 1 year ago

“Staff are always very helpful and happy to guide you in store”

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Posted 1 year ago

Card Factory plc is rated 4.6 based on 472 reviews