Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.60

4.6 Rating 490 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

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Metrics

4.6

Based on 490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into your Chatham shop in the Pentagon Shopping Centre to browse gift boxes and cards. I was having trouble trying to find the right gift box for a present I had bought previously. I asked Vicky for help and she was fantastic. She helped me put the present inside a few gift boxes until I found the right one. Then helped me pick out some tissue paper. Nothing was too much trouble. Then when I went to the payment desk Ben was so helpful and friendly because of this I asked him for both their names so I could praise them. Great customer service from both of them. They are a credit to your company.”

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Posted 1 year ago

“The Card Factory is my always go to when I need cards, the Diss shop always has what I'm looking for and the staff are helpful, cheerful and happy to help.”

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Posted 1 year ago

“Sandra at wombwell store was wonderful. Great prices ...Great staff .”

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Posted 1 year ago

“Very helpful assistant putting stickers on my cards for me as l am elderly and helped me in ammanford Dyfed thank you”

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Posted 1 year ago

“Debbie and Julie at Herne Bay store were both very helpful and friendly when we brought 4 cards and told us about buy 4 cards and the cheapest one free. 😀.”

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Posted 1 year ago

“Happy friendly helpful assistant”

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Posted 1 year ago

“Cardfactory Epping Essex - I worked here as a Seasonal Sales assistant and lasted 8 weeks- The staff are miserable as The manager has no Management skills and puts them down in front of customers. The Kitchen and Toilets are filfy. No stock control - The Manager smokes outside in front of the shop which in my opinion is not a good look.”

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Posted 1 year ago

“Visited the bourne store in lincolnshire, what a fantastic experience the to lady's couldn't have done more to help. Thank you to Vikki and Jodiie.”

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Posted 1 year ago

“Vicki in the elgin is very helpful and very polite and she has great customer service I will be telling my family about the staff in the elgin shop especially Vicki”

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Posted 1 year ago

“Hi I needed to purchase a few cards today from Card Factory. The Lady who served me today was very helpful as I am disabled she said please don't rush just take your time. I was very impressed with the Lady. Its a pity more staff in other shops are not as helpful to disabled people. So Thank You So Much For your Kindness & Patience today you really made my day today I left Card Factory In New George Street Plymouth Store 0707 at 09.55 am feeling happy with the service.”

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Posted 1 year ago

“Visited the shop in the galleries Washington today bought some cards but couldn’t find a card for step son so the assistant was very helpful and found one for me”

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Posted 1 year ago

“I visited your Dorchester store to purchase some party balloons. I was served by Lynne, who helped me choose, recommended options and choices, and took the time to explain and help with my decision. I totally recommend this store and would recommend in future. Thank you very much, everyone comment on the lovely display.”

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Posted 1 year ago

“Today we visited Card Factory shop St Austell Cornwall. PL25 5ER. Costumer service as always in this shop was excellent. VAT no 927214432 STORE 0611 TILL 2 - 017952234979 0PR TRANS. 22/04/2024 TIME 11:01 Unfortunately we don't have the name of the lady who served us. She has worked at the store a long time and couldn't be more helpful. Always pleasant and accommodating, no matter how busy they get. They really do get busy.”

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Posted 1 year ago

“Very friendly smiling chatty staff always willing to help, I love shopping in the Penge branch. Keep up the good work”

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Posted 1 year ago

“Brilliant service and very helpful lady called Gail went above and beyond to help me find what I was looking for in the redditch shop”

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Posted 1 year ago

“The lovely lady in Gillingham branch . Sadie , was very helpful, kind & patient . Took the trouble to find what I needed A great asset to the branch.”

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Posted 1 year ago

“Cardfactory Epping - No Training - Staff miserable - Toilets and Kitchen Filfy - No Management skills - I worked he for six weeks as a Seasonal Sales Assistant - awful place to work.”

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Posted 1 year ago

“Staff are always very helpful and happy to guide you in store”

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Posted 1 year ago

“Joanne was very helpful in picking out items for my daughters 20th birthday. She managed to get me the last elephant in the store, my daughter loves elephants 🐘 Card factory sl 0048 Clydebank branch”

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Posted 1 year ago

“Staff very happy to help,pleasant n friendly. Surroundings bright n cheerful. Fantastic selection of cards etc.Thank you”

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Posted 1 year ago

Card Factory plc is rated 4.6 based on 490 reviews