“I went into your Chatham shop in the Pentagon Shopping Centre to browse gift boxes and cards.
I was having trouble trying to find the right gift box for a present I had bought previously. I asked Vicky for help and she was fantastic. She helped me put the present inside a few gift boxes until I found the right one. Then helped me pick out some tissue paper. Nothing was too much trouble.
Then when I went to the payment desk Ben was so helpful and friendly because of this I asked him for both their names so I could praise them.
Great customer service from both of them. They are a credit to your company.”
“The Card Factory is my always go to when I need cards, the Diss shop always has what I'm looking for and the staff are helpful, cheerful and happy to help.”
“Debbie and Julie at Herne Bay store were both very helpful and friendly when we brought 4 cards and told us about buy 4 cards and the cheapest one free. 😀.”
“Cardfactory Epping Essex - I worked here as a Seasonal Sales assistant and lasted 8 weeks- The staff are miserable as The manager has no Management skills and puts them down in front of customers. The Kitchen and Toilets are filfy. No stock control - The Manager smokes outside in front of the shop which in my opinion is not a good look.”
“Vicki in the elgin is very helpful and very polite and she has great customer service I will be telling my family about the staff in the elgin shop especially Vicki”
“Hi I needed to purchase a few cards today from Card Factory. The Lady who served me today was very helpful as I am disabled she said please don't rush just take your time. I was very impressed with the Lady. Its a pity more staff in other shops are not as helpful to disabled people. So Thank You So Much For your Kindness & Patience today you really made my day today I left Card Factory In New George Street Plymouth Store 0707 at 09.55 am feeling happy with the service.”
“Visited the shop in the galleries Washington today bought some cards but couldn’t find a card for step son so the assistant was very helpful and found one for me”
“I visited your Dorchester store to purchase some party balloons. I was served by Lynne, who helped me choose, recommended options and choices, and took the time to explain and help with my decision. I totally recommend this store and would recommend in future. Thank you very much, everyone comment on the lovely display.”
“Today we visited Card Factory shop St Austell Cornwall. PL25 5ER. Costumer service as always in this shop was excellent. VAT no 927214432 STORE 0611 TILL 2 - 017952234979 0PR TRANS. 22/04/2024 TIME 11:01 Unfortunately we don't have the name of the lady who served us. She has worked at the store a long time and couldn't be more helpful. Always pleasant and accommodating, no matter how busy they get. They really do get busy.”
“The lovely lady in Gillingham branch . Sadie , was very helpful, kind & patient . Took the trouble to find what I needed
A great asset to the branch.”
“Cardfactory Epping - No Training - Staff miserable - Toilets and Kitchen Filfy - No Management skills - I worked he for six weeks as a Seasonal Sales Assistant - awful place to work.”
“Joanne was very helpful in picking out items for my daughters 20th birthday.
She managed to get me the last elephant in the store, my daughter loves elephants 🐘
Card factory sl 0048
Clydebank branch”
