Card Factory plc Reviews

Name: Card Factory plc
Rating: 4.59

4.6 Rating 499 Reviews

90 %

of reviewers recommend Card Factory plc

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Metrics

4.6

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Card Factory plc 5 star review on 20th July 2023

Udochi

Card Factory plc 5 star review on 11th September 2022

Raja

Anonymous

Anonymous // 01/01/2019

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“I absolutely love shopping in your Welshpool store, the welcome and friendly help I get is amazing, especially Sam (manager)and Louise are unreal, I hope this gets back to them, everyone like this deserves appreciation, thank you😃”

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Posted 1 year ago

“Found what I wanted goid value and the person at till was polite and helpful Store0155 till 4 opr 004441328306”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“Excellent customer services from ceri in Llandudno store nothing is too much trouble she is an assett in the business”

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Posted 1 year ago

“Lovely staff member Sarah at Chatham Dockside store of Card Factory, couldnt help more, recommended reduced priced items, especially when went back for Christmas paper, even stated the length 8 metre rolls and price reduced too. Good choice of every day cards, and good prices some starting at 29p for basic card, others 4 for a £1, and prices go up. Lovely clean store even with amount of left over Christmas stock, managed to get some nice reduced priced Christmas cards and paper. Thanks to Sarah who recommended that the 8 metre rolls at till were on excellent offer, so purchased that as well. Would definitely recommend that shop and will always visit when back at Dockside - only downside now is they are charging for parking after 1 and half hours, thou reasonably priced still makes you think twice when travel to Dockside about visiting, such a shame they have done this.”

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Posted 1 year ago

“Went to Worthing store was served by Chelsea , excellent service friendly and helpful”

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Posted 1 year ago

“I was just in your card shop in Royton Precinct today and when paying for a Christmas card in the sale was told it was 32p. I commented on it to Shah who said it had 75% off in the sale. He then said there were some bigger Christmas bags for sale at 40p which I bought for my 2 great grandsons present for next Christmas. So thank you Shah for pointing that out very helpful.”

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Posted 1 year ago

“We visited Leicester, St George card shop on jan2nd.we bought lots of Christmas sale stock and were served by a very nice lady called Roop.This lady was so patient has we asked to do 3 different transactions, lady was really helpful,thankyou 😀.”

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Posted 1 year ago

“Having visited Brynmawr for birthday cards and a calendar we were served by Leanda. Her entire attitude was pleasant, smiling and helpful. We left the shop with everything required and smiles on our faces. We will certainly use the shop again.”

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Posted 1 year ago

“In store twice lately at Lancaster when the store was extremely busy .The staff did a great job of moving a very long queue along with a great deal of enthusiasm and energy . Hard working and happy staff on both occasions and it was peak time for shopping .”

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Posted 1 year ago

“I was in your Redditch store on Monday 18 Dec. The store was extremely busy and didn’t seem to be many staff so that being the case when I asked for assistance staff member Heather was still more than happy to help me with my enquiries and purchased a credit to the company”

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Posted 1 year ago

“The staff in your canvey island branch are always pleasant and ready to give help if needed. I was served today by a lovely lady called Michelle”

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Posted 1 year ago

“I live in Whitstable, Kent. Card Factory is part of our community. Cannot believe it has gone back to a Landlord when it is so profitable there is nothing like it in Whitstable. The staff are great. My biggest fan is Jean who has been there since the beginning. This lady is the best there is in Whitstable. Helpful, Polite anything she can do for a customer she will do. Lovely chatting and having fun. Canterbury Council Landlord BIG LOSS”

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Posted 1 year ago

“Newport Isle of Wight Manager Kirstie plus team are amazing! So polite, helpful and offer a brilliant service with a permanent smile. Nothing is too hard for anyone. They could do with a larger store!”

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Posted 1 year ago

“Prescot Merseyside is the most helpful store there was a lady on hand to help as I had 2 bags of shopping and she pointed me in the direction on Saturday and the gentleman on the till quick ans helpful. The Manager is a credit to the store she always has a smile on her face”

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Posted 1 year ago

“Brilliant staff brilliant service 👏 Nothing is too much trouble Keep up the great service team Card factory rocks”

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Posted 1 year ago

“I was served by a lovely lady called Marie at Crystal Peaks, Sheffield. She was very helpful and friendly, nothing was too much trouble for her”

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Posted 1 year ago

“card factory Livingston. I had 17 cards to fined when Michelle and Casey offered to help as i was looking a bit lost and between them i had all 17 cards within 10 mins could not ask for better”

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Posted 1 year ago

“Really professional and a nice warm experience”

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Posted 1 year ago

“Samantha at Portsmouth ocean retail park blew me out the water with her balloon displays she done for my little girls Nothing was too much of a big ask and she accommodated us in every way she could possible . Customer service second to none thank you for making our girls eyes light up”

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Posted 1 year ago

Card Factory plc is rated 4.6 based on 499 reviews