Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.05

3.1 Rating 467 Reviews

46 %

of reviewers recommend Costa Coffee

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Metrics

3.1

Based on 467 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Anonymous

Anonymous // 01/01/2019

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“We have just been in costa at stockport it was filthy tables floor and table ware nevet again”

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Posted 1 year ago

“Went into Costa in Rochdale today,asked if I could use the toilet while showing my medical card. Was still refused,expected me to buy a coffee before they would allow me. Will be calling head office and reporting them to where I got my card from”

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Posted 1 year ago

“Come here many times, the stuff is always friendly and helpful, they always cleaning the tables after customers have left. The coffee and the food is good. But I don't like it when they use always the same cloth to clean the machine where they froat the milk for the drinks. That's really a bacteria breader!”

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Posted 1 year ago

“I've been to a few of these but thus was by far the best they didn't have the wee brownie bits but the flavour of my brownie frape was amazing so sweet and caffinated love you Costa ❤️”

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Posted 1 year ago

“Nice coffee excellent staff can't fault.”

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Posted 1 year ago

“Always a warm welcome, lovely atmosphere and never fail with recommendations.”

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Posted 1 year ago

“Awful place, the staff need training in Customer Services, especially the female employee, I purchased a coffee on the 5th of May, the attitude from the female employee regarding me wanting an extra cup, because my takeaway cup was so hot, I couldn’t hold it, all I got was a dirty look and she said they are double insulated they are okay, really this is the way to treat a customer !”

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Posted 1 year ago

“they didn’t let me use the toilet because I wasn’t buying anything, but i was literally bleeding no joke, they were very rude and we told her it’s an emergency but they still said we needed to PAY to use the TOILET?! ridiculous.”

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Posted 1 year ago

“If I could rate your Borehamwood Tesco branch a zero I would! Your staff refused to serve my daughter who was trying to order something. I brought this up with Elena the manager and she said that she told her staff not to serve my daughter as apparently she was rude. Give your staff more training to deal with customers if this is how they behave. I would like to see where it says in your policy that you reserve the right not to serve customers. Youre an absolute disgrace!!”

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Posted 1 year ago

“Manager in Portlaois was very pleasant one member of staff was extremely rude aggressive in fact obnoxious.I mentioned to the manager that I had a perfectly pleasant interaction with her but not with another member of staff. This member of staff then apperared at the till to interject but I simply walked away.The level of aggression was outrageous”

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Posted 1 year ago

“Very stuffy inside, very slow service, after paying for my coffee I was told they had no sugar whatsoever, only sweetener which I don’t want. Apparently not allowed to put a sign up letting people know they had no sugar!”

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Posted 1 year ago

“Nice environment to study and work in but their is no air conditioning or windows to open so gets hot and stuffy quite easily. There is also very few plugs available to charge devices.”

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Posted 1 year ago

“Polite professional service from staff. Commendable”

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Posted 1 year ago

“Visited Godalming Costa great service, polite server, store was clean *****”

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Posted 1 year ago

“The cappuccino at Costa is awful! It tastes the same as Gregg's and McDonald 's. There's a right twang to it. Won't be having coffee at any of them again!”

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Posted 1 year ago

“I have just left my local Costa In binley Warwickshire shopping park, I have been there with my dog multiple times because I was told dog's are allowed in not just service dogs other dogs my dog is so friendly alot of the customers and their children come and say hello to him when we are there he looks forward to going there....today the staff member kirsten was so rude to me she proceeded to tell Me on atleast 5 different occassions that only service dogs were allowed this was infront of other customers but I could sit outside although its raining today...having told me there was a bowl for a drink for dogs she then said she couldn't find the bowl because there had been a clear out ....she is a very rude member of your staff to me and other customers and will do nothing for your business except give customers a bad experience she shrugged her shoulders at me when I said does this mean I cant bring him in again suggesting no...itwas a very bad experience”

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Posted 1 year ago

“I had a KitKat hot chocolate, with whipped cream. It was good and the staff were friendly.”

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Posted 1 year ago

“As always quality of Costa Coffee is brilliant that’s why I always look for Costa coffee shop in the UK and overseas but quality of service and attitude of barista today Thursday the 6th of April in Clacton-On-Sea is below par. I suggest staff requires retraining on acceptable level of customer service at least. The shop is not that busy; why such ATTITUDE which puts off customer to drink coffee?”

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Posted 1 year ago

“Spent 13 pounds and hot chocolate and coffee were luke warm and even added hot water tasted awful.”

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Posted 1 year ago

“The staff are very helpful and kind and there are excellent as their work and they serve you very good I enjoy going to Costa Coffee because the staff so kind and helpful”

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Posted 1 year ago

Costa Coffee is rated 3.1 based on 467 reviews