Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited Godalming Costa great service, polite server, store was clean *****”

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Posted 2 years ago

“The cappuccino at Costa is awful! It tastes the same as Gregg's and McDonald 's. There's a right twang to it. Won't be having coffee at any of them again!”

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Posted 2 years ago

“I have just left my local Costa In binley Warwickshire shopping park, I have been there with my dog multiple times because I was told dog's are allowed in not just service dogs other dogs my dog is so friendly alot of the customers and their children come and say hello to him when we are there he looks forward to going there....today the staff member kirsten was so rude to me she proceeded to tell Me on atleast 5 different occassions that only service dogs were allowed this was infront of other customers but I could sit outside although its raining today...having told me there was a bowl for a drink for dogs she then said she couldn't find the bowl because there had been a clear out ....she is a very rude member of your staff to me and other customers and will do nothing for your business except give customers a bad experience she shrugged her shoulders at me when I said does this mean I cant bring him in again suggesting no...itwas a very bad experience”

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Posted 2 years ago

“I had a KitKat hot chocolate, with whipped cream. It was good and the staff were friendly.”

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Posted 2 years ago

“As always quality of Costa Coffee is brilliant that’s why I always look for Costa coffee shop in the UK and overseas but quality of service and attitude of barista today Thursday the 6th of April in Clacton-On-Sea is below par. I suggest staff requires retraining on acceptable level of customer service at least. The shop is not that busy; why such ATTITUDE which puts off customer to drink coffee?”

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Posted 2 years ago

“Spent 13 pounds and hot chocolate and coffee were luke warm and even added hot water tasted awful.”

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Posted 2 years ago

“The staff are very helpful and kind and there are excellent as their work and they serve you very good I enjoy going to Costa Coffee because the staff so kind and helpful”

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Posted 2 years ago

“The best costa coffe I have ever been! The baristas really know how to make a perfect cappucino and they are always friendly ❤️”

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Posted 2 years ago

“The Team in Stratford Centre is well managed with the manager leading from the front.I go there each morning It does not help when as a company you cannot fix his coffee machine which seem to be always broken.. HELP HIM”

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Posted 2 years ago

“Costa Coffee White Rose nearest to the entrance - Mums latte was luke warm and resembled a flat white (normally have this at Kingsgate in Huddersfiled and it is superb) My cappuccino was luke warm and the froth on top, which is normally think and creamy from Kingsgate, was barely there. The coffee was bitter. I wont be back to this one unfortunately.”

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Posted 2 years ago

“Why have Costa started letting in all dogs apart from guide dogs, who generally lay on the floor. Others are carried in and sat up at the table and even allowed on the chairs ? Apart from the hygiene factor are we not able to go and have lunch or coffee without being forced to share with wet dogs on occasions!!”

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Posted 2 years ago

“The service was very substandard. We went at 17.45, we wanted to have a coffee with my husband. The staff did’t like this, they indicated that they would close at 18:00. Closing at 19:00 is stated on the door and on the website. They behaved horribly, prepared the coffees with grimaces on their faces (we wanted flat whites, just got milk instead) and didn't even return our goodbyes. We will never go to Didcot Costa cafe again!!”

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Posted 2 years ago

“Regular customer at this store in Belper and feel awkward going in as rude service from one particular male individual Not going to put a name to him !! Pity as rest of staff are amazing 😊”

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Posted 2 years ago

“I would just like to make a comment please, I am a regular customer and love to come into store seeing staff happy and smiley. Brook is always very welcoming, always comes out of her way to help us with our tray to the table or even opening the door. Thanks Brook. Keep it up Team Pallion!!”

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Posted 2 years ago

“Rude staff and terrible manager I have been in costa coffee in Manchester arndale shopping centre which based behind the lift opposite the sport direct the staff are very very very rude specially store management and girl working there with red hair, she charged me two times and gave me one receipt she scanned my card few times and she said your card didn’t go through after 10 minutes I backed to her and I complained and I said you took money two times from my account, even I have shown her my account but she passed me to another person and that person passed me to someone else the store manager, from 17 of march till now I still didn’t get my money back. Just look after your money when you go there just pay them cash their card machine is not safe at all. I think this job is too big for store manager which already managing the store. Cost coffee was one of my favourite coffee shops but not any more Date of experience: 21 March 2023”

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Posted 2 years ago

“We got 3 small drinks £10… that’s a joke but inflation and all that.. but every single cup was broken the lid wouldn’t stay on and we each burned ourself lol 😂 clown planet mate.”

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Posted 2 years ago

“Fantastic service. Ben and Anaya, in Costa Cullompton, were very friendly and efficient. I felt really at home, and will definitely make this a regular destination when I'm need of a Caffeine boost.”

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Posted 2 years ago

“The slowest and most chaotic service I have ever experience in my life.4 stuff behind a counter ,two customers on front of me and awaiting time for coffee 25 min.nightmare.Costa in Newry beside McDonald's. Do not recommend this place.”

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Posted 2 years ago

“Great staff, great service and very personable manager at the store who remembered me even though I had not attended the store in months!!”

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Posted 2 years ago

“All ways been good staff are all friendly and like a laugh”

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Posted 2 years ago

Costa Coffee is rated 3.0 based on 499 reviews