Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.01

3.0 Rating 515 Reviews

46 %

of reviewers recommend Costa Coffee

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3.0

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“Fantastic coffee experience here at the drive thru by far the best coffee made to costa standards every time, staff so friendly store always spotlessly clean”

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Posted 2 years ago

“The costa attached to the next shop in Bangor Gwynedd. Me and my father with type 2 diabetic went in about 6:08 pm on 20th may. As we were taking about what we wanted the lady behind the till (early 50s) interrupted us abruptly and said "sorry you cant have hot food or cold coffee as we are closing in 30 minutes and all of our machines are off" we were both in shock and annoyed with the way she greeted us. My dad explained "well I need something as I am feeling a little faint with type 2 diabetic and 30 minutes is enough time". She then Said sorry we can't do anything for you but take away hot drinks and cold snacks... We were both disgusted with her manners. We understand they wanted to finish but come on there is a way to talk to people and at least show some empathy. She should not be in a customer facing role with this attitude.”

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Posted 2 years ago

“Didn’t serve small coffee at mirdiff mall Dubai. Yesterday evening.13/5.I could see the cups but she said small not available . Had to go for medium . U should allow the customer choose what he wants .”

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Posted 2 years ago

“We have just been in costa at stockport it was filthy tables floor and table ware nevet again”

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Posted 2 years ago

“Went into Costa in Rochdale today,asked if I could use the toilet while showing my medical card. Was still refused,expected me to buy a coffee before they would allow me. Will be calling head office and reporting them to where I got my card from”

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Posted 2 years ago

“Come here many times, the stuff is always friendly and helpful, they always cleaning the tables after customers have left. The coffee and the food is good. But I don't like it when they use always the same cloth to clean the machine where they froat the milk for the drinks. That's really a bacteria breader!”

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Posted 2 years ago

“I've been to a few of these but thus was by far the best they didn't have the wee brownie bits but the flavour of my brownie frape was amazing so sweet and caffinated love you Costa ❤️”

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Posted 2 years ago

“Nice coffee excellent staff can't fault.”

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Posted 2 years ago

“Always a warm welcome, lovely atmosphere and never fail with recommendations.”

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Posted 2 years ago

“Awful place, the staff need training in Customer Services, especially the female employee, I purchased a coffee on the 5th of May, the attitude from the female employee regarding me wanting an extra cup, because my takeaway cup was so hot, I couldn’t hold it, all I got was a dirty look and she said they are double insulated they are okay, really this is the way to treat a customer !”

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Posted 2 years ago

“they didn’t let me use the toilet because I wasn’t buying anything, but i was literally bleeding no joke, they were very rude and we told her it’s an emergency but they still said we needed to PAY to use the TOILET?! ridiculous.”

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Posted 2 years ago

“If I could rate your Borehamwood Tesco branch a zero I would! Your staff refused to serve my daughter who was trying to order something. I brought this up with Elena the manager and she said that she told her staff not to serve my daughter as apparently she was rude. Give your staff more training to deal with customers if this is how they behave. I would like to see where it says in your policy that you reserve the right not to serve customers. Youre an absolute disgrace!!”

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Posted 2 years ago

“Manager in Portlaois was very pleasant one member of staff was extremely rude aggressive in fact obnoxious.I mentioned to the manager that I had a perfectly pleasant interaction with her but not with another member of staff. This member of staff then apperared at the till to interject but I simply walked away.The level of aggression was outrageous”

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Posted 2 years ago

“Very stuffy inside, very slow service, after paying for my coffee I was told they had no sugar whatsoever, only sweetener which I don’t want. Apparently not allowed to put a sign up letting people know they had no sugar!”

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Posted 2 years ago

“Nice environment to study and work in but their is no air conditioning or windows to open so gets hot and stuffy quite easily. There is also very few plugs available to charge devices.”

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Posted 2 years ago

“Polite professional service from staff. Commendable”

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Posted 2 years ago

“Visited Godalming Costa great service, polite server, store was clean *****”

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Posted 2 years ago

“The cappuccino at Costa is awful! It tastes the same as Gregg's and McDonald 's. There's a right twang to it. Won't be having coffee at any of them again!”

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Posted 2 years ago

“I have just left my local Costa In binley Warwickshire shopping park, I have been there with my dog multiple times because I was told dog's are allowed in not just service dogs other dogs my dog is so friendly alot of the customers and their children come and say hello to him when we are there he looks forward to going there....today the staff member kirsten was so rude to me she proceeded to tell Me on atleast 5 different occassions that only service dogs were allowed this was infront of other customers but I could sit outside although its raining today...having told me there was a bowl for a drink for dogs she then said she couldn't find the bowl because there had been a clear out ....she is a very rude member of your staff to me and other customers and will do nothing for your business except give customers a bad experience she shrugged her shoulders at me when I said does this mean I cant bring him in again suggesting no...itwas a very bad experience”

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Posted 2 years ago

“I had a KitKat hot chocolate, with whipped cream. It was good and the staff were friendly.”

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Posted 2 years ago

Costa Coffee is rated 3.0 based on 515 reviews