Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 500 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 500 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All ways been good staff are all friendly and like a laugh”

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Posted 2 years ago

“Used to love going to Costa but the coffee has changed, the staff are harassed and therefore impatient, bordering on rude… the coffee is hit and miss - as in you never get two the same… I am considering not returning especially as when I raised concerns with Costa they never respond!”

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Posted 2 years ago

“Personale gentilissimo e disponibile. Grazie mille ❤️”

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Posted 2 years ago

“The reason for 2 stars is purely for the way the young female manager talks to the staff, if I worked there I'd say shove the job”

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Posted 2 years ago

“This is the second time in a week I have been in here. I have been hassled for money by a homeless man, who is allowed to sit in here for long periods. If I come in a third time to this situation I shall look elsewhere for my morning break”

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Posted 2 years ago

“Very enjoyable coffee and cake at Derby Road Burton on Trent. Premises clean and tidy. Place was busy but service was really good considering that. I was serviced by a young lady (think her badge read Tia but writing small with my bad eyesight) who was lovely and friendly whilst ensuring I had everything I needed. I was originally going to drive thru, glad I chose to dine in. Definitely recommend for all the above reasons. Not often you see such a happy team in these stores in my experience”

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Posted 2 years ago

“Fast service and the place is clean”

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Posted 2 years ago

“Great service at costa peterborough brotherhoods great work ellen and Elissa always smiling and helpful 😊😊”

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Posted 2 years ago

“I ask is it possible with lemon my earl grey tea, Nicole first said sorry no but looked around ask me fresh lemon slice with the tea. She made an extra step I was very happy thank you Nicole.”

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Posted 2 years ago

“I just went to costa with my wife and the manger asked him if he had left feedback about her which he did a couple of weeks ago as she pulled him aside saying he made staff feel uncomfortable which is not true as he gets on with all the staff she then told him today he was banned from the store which I feel is disgusting just because he left feedback about how she treated him.”

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Posted 2 years ago

“Staff today very helpfull Ms Elif at till and preparing my cappuccino”

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Posted 2 years ago

“I was served by Rakshit at Costa Heathrow Terminal 2 departure, level 5. He was very kind and helpful. He provided me with excellent customer service.”

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Posted 2 years ago

“Went to costa at Neasden in London Saturday morning and ask for black americano. I was told they don’t do americano instead I can have double expresso. So how hard is to convert expresso to americano??”

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Posted 2 years ago

“Don't buy a voucher and send them to Northern Ireland to your family as they don't work and then when you contact customer services they don't help you and don't come back to you and guess what all communication is via email so they can just mug you off.”

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Posted 2 years ago

“The coffee shop is very clean and staff are so attentive. All hot nd cold drinks are fleshly served by their trained staff. The staff name is 'Kiran' she made my day fabulous when I visited yesterday. However, I visit this shop almost 5 days in a week. I will strongly recommend my fnf to visit his shop.”

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Posted 2 years ago

“Everyday I drink a coffee from Edmonton green Costa All staff are very kindly and friendly. They re so quick as well.”

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Posted 2 years ago

“I went to a Costa store in the Kingfisher Centre in Redditch on Sunday 9th January, 2023. The Customer Service I received there was excellent.The store was extremely busy and there were only two members to cope with it all. The two women involved remained so calm and professional and nothing was too many trouble they really were excellent, the coffee was lovely too. It's 5 stars from me!”

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Posted 2 years ago

“Costa Billericay. The service here is unbelievably superb! You are all so very amazingly good at your jobs roles! You are always so very friendly and welcoming! 10 out of 10! I have nothing but my very very top praises for all the crew @ Costa Billericay. Thank you all so very much for always making my visits fantastic! Chris.”

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Posted 2 years ago

“Myself and my partner went in today and the customer service was brilliant and coffees was really nice definitely recommend going here the team was really friendly and welcoming.”

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Posted 2 years ago

“Such a shame. First time visit to this costa down lotbridge drove. 25 minutes we waited to be served and then to receive a half cooked toasty. Only 2 young girls running the shop and drive threw. Managment needs sorting.”

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Posted 2 years ago

Costa Coffee is rated 3.0 based on 500 reviews