“I went to a Costa store in the Kingfisher Centre in Redditch on Sunday 9th January, 2023. The Customer Service I received there was excellent.The store was extremely busy and there were only two members to cope with it all. The two women involved remained so calm and professional and nothing was too many trouble they really were excellent, the coffee was lovely too. It's 5 stars from me!”
“Costa Billericay.
The service here is unbelievably superb!
You are all so very amazingly good at your jobs roles!
You are always so very friendly and welcoming!
10 out of 10!
I have nothing but my very very top praises for all the crew @ Costa Billericay.
Thank you all so very much for always making my visits fantastic!
Chris.”
“Myself and my partner went in today and the customer service was brilliant and coffees was really nice definitely recommend going here the team was really friendly and welcoming.”
“Such a shame. First time visit to this costa down lotbridge drove. 25 minutes we waited to be served and then to receive a half cooked toasty. Only 2 young girls running the shop and drive threw. Managment needs sorting.”
“Stafon at the erdington branch makes the most tasteful coffee I have had the pleasure of tasting, all the staff are on it with there full attention. Thanks guys”
“I was in Costa Chipping Norton on Saturday 10th December waiting for my 17 year old daughter to finish her shift at 2pm she finished at 2:10 her supervisor called her over and shouted at her in-fount of customers as she had forgotten a resit from m&s and today Sunday 11th I walked in to her crying on me from the same supervisor that she is working with she has purple hair and goes by the name of Dee I’m not happy about this as it’s the only job my daughter has been happy doing now she hates it”
“Costa Elgin Retail park Edgar Road
Wow what a welcome we got. They were friendly and nothing was too much bother.
one of the best Costa we have been in. The Store was clean and the tables were cleared and sanatised quickly. It was very busy on the monging we went in, but the wait was not too long and the coffee was excellent so thank you to Claire for the amazing cortardo and the perfect latte. |If you want great service, friendly staff and personalised service please do visit The Coast at the Retail Park, Edgar Road, the best in Moray.”
“I have been using this branch in cheriton Folkestone for a couple of years now and to be honest worst ever visit no customer engagement coffee when made just dumped on the counter no thank you no eye contact. The baristas using dirty jugs over and over hot chocolate jugs were thick with hard chocolate on them the girl called Haley I think itching inside her ear never washed her hands after it made me feel sick with the state of the place got my coffee and left thrown it in the bin did not dear drink it these 2 members should be re trained in all areas in hygiene and customer service I will not revisit if these 2 people are on shift I have given 1 as there is no option to go lower”
“Hi,
We called at one of you're express outlets in Ledbury Store 432 Service Station on 28 November 2022.
I purchased 2 x Large Coffees , the Coffee was warm and not a full cup , normally I don't have any problems in the Coffee from your machines.i was going to go back in to the store and get new ones but I think they would be just the same .
Many Thanks
Roger”
“Today we have served an amazing delicious Costa coffe made by April and Bashal from Queen Elizabeth hospital Costa shop. Thank you guys. You're amazing 👏 💖 🙏💖☕️”
“My favourite Costa Coffee is London Road Twickenham. Special mention for Manageress Gosha. She creates chilled atmosphere and great ambience. She is always friendly to see her customers. She makes my day every times and always serves with a big smile which makes my day. The service is outstanding. She is the best manageress by country mile. Without her the place would go downhill.
Sushil”
“Costa Castle Marina. They seem to hire many students and their attitude at times is below acceptable. If you can not be Polite to your customers you shouldn’t be working in hospitality. It’s a shame as most Costas you get really good service.”
“Costa Aintree Retail Park
What is happening at this store lately?
Sunday morning 845am 3 customers and yet till shut before change given, coffee waiting on the counter whilst waiting for food, no tray, no knife, no serviette. Luckily I asked for my coffee to be extra hot but found out when I tried it it wasn’t. Absolute shambles.”
“Having used Costa many times,at several locations ,we decided to vist the Oldham Spindles shop again yesterday ,the previoys visit being very acceptable ....
This time however the manager was attempting to use a phone whist operating the coffee machine ,which causing only to slow everyone down .it also meant he had to ask each customer the same questions twice .Eventually that call finished expectancy resumed.....but no ,he decided to put a mobile phone on the counter in front of the machine ,tapping away as he again made drinks and served slowly..again questions asked twice ,and once three times
can somebody please tell these people it's just plain rude”
“I’m a regular customer at Costa who spends on average about £30 a week in Costa franchises. On Saturday 5th November I went to the Costa in Moto services, Birch Eastbound off the M62 and I asked their arrogant employee for a salted caramel latte (which I order every time I visit Costa with no issues). First of all I was told that she did not have salted caramel syrup which was a lie, I could see the bottle behind her. She then said this is only for cold refreshments we do not offer salted caramel lattes. When I confronted her on this point she says it’s against Costa policy to serve hot salted caramel lattes? Again a complete fabrication. When I pleaded with her to make it, she put hardly any syrup in the cup, burnt the coffee and pretty much launched the coffee across the counter, I’ve never seen such rudeness and disrespect towards a customer in ten years shopping on Costa stores. It was so foul I had to throw it away. I received a weak apology from the store and as a result refuse to shop there again”
“I’m a regular customer at Costa who spends on average about £30 a week in Costa franchises. On Saturday 5th November I went to the Costa in Moto services, Birch Eastbound off the M62 and I asked their arrogant employee for a salted caramel latte (which I order every time I visit Costa with no issues). First of all I was told that she did not have salted caramel syrup which was a lie, I could see the bottle behind her. She then said this is only for cold refreshments we do not offer salted caramel lattes. When I confronted her on this point she says it’s against Costa policy to serve hot salted caramel lattes? Again a complete fabrication. When I pleaded with her to make it, she put hardly any syrup in the cup, burnt the coffee and pretty much launched the coffee across the counter, I’ve never seen such rudeness and disrespect towards a customer in ten years shopping on Costa stores. It was so foul I had to throw it away. I received a weak apology from the store and as a result refuse to shop there again”
