Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuffs are very friendly and quick and coffee quality is great. I used to go at London Bridge costa every Friday and Saturday. Happy ambience.”

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Posted 2 years ago

“Today I was sat with a freind behind us in retail park Malvern link costa it was a young ladies birthday she was with two older ladies well lady from costa brought there drinks out young birthday girl 21or 22 ask costa girl (Chloe) to take pictures wich she did so out of ten she is a ten well done costa girl”

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Posted 2 years ago

“Just bought a coffee frappe from your outlet in Hankridge, Taunton. Service was okay, but where’s the coffee in the frappe? Beige sweet flavourless icy slime. I was so disappointed that I actually took it back and asked for another. Not sure what they did this time (actually add shots of coffee??) but it tasted mildly of coffee and no longer sweet, so slightly improved, but £4.55 for this?? Seriously?? Lost my custom. Does this company think we are fools???”

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Posted 2 years ago

“Visoted Townsmoor Retail Park opens at 9.30... but no! We were sent away to wait till 9.40....then asked for an iced white mocha but apparently at this one costa coffee shop they dont do it!!! although we order this coffe regularly eleswhere??? Staff were MUCH more interested in reading their text messages and were quite rude!”

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Posted 2 years ago

“I was at Ealing Common costa and I can proudly say that I had the best coffee of the week, also very friendly and nice ladies.especially the lady with headscarf. Sorry I forgot your name, well done guys..I will also say that Wembley Central Costa is the worse one I have ever seen..”

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Posted 2 years ago

“I love Costa latte I don’t like strong coffee so I get a I shot which is perfect I don’t like all their coffees though some are too strong but a lot of people love strong coffee their selection of sandwiches could be better the marks ones are not as nice as the original ones”

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Posted 2 years ago

“Costa Brooklands Square, Milton Keynes. Very disappointed with the service. I asked for mango frappe medium and they served me in small cup saying that medium cup is finished. Staff were very rude as well. Never recommend to anyone.”

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Posted 2 years ago

“No frappes delivered which was available until 4 weeks ago . Cakes csn be stale . Hot chocolate and ruby frappes no taste .”

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Posted 3 years ago

“No manager it seems, kids pretending to clean or moving sandwiches about. One woman taking all the orders and one making coffee. Loads of us walked out after 30 minutes with hardly any coffee being made.”

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Posted 3 years ago

“We visited the new Costa just opened at Somerford, near Christchurch today. It’s a new, fresh store which was very pleasant as was the staff. However, it seemed to take ages waiting for the actual order. Not sure if this was because of the drive in?? Fortunately, we had time to spare but there were quite a few customers getting quite agitated by the waiting time for their orders (presumably because they were workers etc..) shame because in every other sense, the experience was good.”

Costa Coffee 4 star review on 5th July 2022

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Posted 3 years ago

“Popd into bishopbriggs at retail..to be honest wouldnt be back felt filthy ...tables dirty ..maybe short staffed as staff havent stopped but wouldnt go back”

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Posted 3 years ago

“Why aren't staff trained to sweep around the tables and entrance area outside the Costa Coffee Houses. All the ones I've visited are filthy. You wouldn't want to put your bag on the floor.”

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Posted 3 years ago

“Good Coffee!”

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Posted 3 years ago

“New diary free milks are disgusting. Silty with a metallic taste. Worst chain for coffee now if you are vegan or lactose intolerant.”

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Posted 3 years ago

“Costa Coventry Airport Retail Park….The staff are always friendly and welcoming, they provide an excellent service on every occasion that I visit, keep up the good work team.”

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Posted 3 years ago

“Cost now £3.35 for a medium latte. Now very pricey. Plus the Cheadle Hulme now paper cups due to staff shortages. Cakes mow smaller and again pricey. Not be visiting and have cheaper elsewhere. A”

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Posted 3 years ago

“Olga was very helpful”

Costa Coffee 5 star review on 3rd June 2022

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Posted 3 years ago

“The new soya milk is undrinkable. Most vegans are avoiding them now.”

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Posted 3 years ago

“This is not the first time I have visited the store on Leeds road Huddersfield near the football ground today the store was quiet we ordered four drinks and three sandwiches which took fifteen to twenty minute to be ready as the two staff were talking to what seemed to be a friend the drinks order was a skinny latte and a latte and two other but didn’t tell us which drink was which between the lattes”

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Posted 3 years ago

“Aberdare Costa must have the friendliest happiest staff of them all ( and I’ve been to few!) Always smiling and helpful and the service is quick and efficient- had an especially good latte today made by Johnny Cheers to all at Aberdare”

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Posted 3 years ago

Costa Coffee is rated 3.0 based on 503 reviews