Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.01

3.0 Rating 515 Reviews

46 %

of reviewers recommend Costa Coffee

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3.0

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“Last Tuesday/ and last Wednesday my partner and myself went to your Luton branch, brought 2 large Lattes and two toasted cheese and tomato sandwiches, which coast me £17.49, by the time they brought them over to our table the coffee was cold, and as for the sandwiches they were horrible because they were cold and rubbery. We did call someone over to the table but got ignored. And because we are disabled were unable to carry our tray back to the counter. So on Thursday we thought we would try again, so order 2 large Lattes, a cheese and tomato panini, a toasted cheese and ham toasted sandwich, and I said can you please make sure they are all hot not like the cold stuff we were served up the day before. This meal cost me £21.00 , I went to my table and waited 20 minutes for someone to bring our coffees and food over. And I can tell you the coffee was lukewarm, and as for the pannie, sandwich they were cold. Tried to get attention of someone behind the counter, but they were all busy laughing and talking between themselves, and completely ignoring customers. So in the end we just left the shop. And I can tell you that we will never return. Because I think if you spend money for drinks and food you expect them to be hot.”

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Posted 3 years ago

“I burnt my mouth of the hot chocolate”

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Posted 3 years ago

“Costa coffee in Chandler's Ford is excellent. They want to satisfy their customers. The coffee is great; they remember what your usual order is, they are quick and efficient. Since the pandemic I have got to know them pretty well and could not have survived without them. Mary, Becky, Mia and Co are a pleasure. Quality service. Thank you!”

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Posted 3 years ago

“Brilliant service staff and coffee at Reigate and a lovely atmosphere”

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Posted 3 years ago

“I visited the Costa outlet at Tesco's in Braintree on 20 September with my daughter, after we had sat down my daughter was called away to deal with something for her son and her coffee was getting cold. I asked the barista Cathy if she could pop the coffee in the microwave for my daughter, she asked her colleague Emily who said she couldn't do this for health and safety reasons but she would do a fresh coffee for my daughter instead. When my daughter texted to say she was on her way back Emily very kindly did a fresh cup of coffee and put it in a takeaway cup because we didn't have time for her to drink it in the coffee shop. They were so kind and to my shame I intended to post this review when I returned home to Staffordshire and I forgot but Cathy and Emily I did remember eventually and once again thank you.”

Helpful Report

Posted 3 years ago

“ESME one of your baristas in HRI Huddersfield. Sorry, l forgot, but here is a tribute to you! This is in regard to an incident at the Huddersfield Royal Infirmary costa outlet a few weeks ago. My wife had broke her wrist and we were at H.R.I for treatment. We were getting a drink from the Costs outlet next to the reception, l was “taken short” and had to dash to the nearest facilities (you don’t need to know) but it’s part of the explanation! I didn’t think l would be long. (Haha, no pun intended) but, there was a queue, I left my wife 2nd person in the queue. When l got back to the refreshment area my wife was sat down with 2 teas and 2 pieces of cake on the table in front of her. I asked her how she had managed the purchase, she told me that a really lovely barista had taken pity on her and had delivered all of the tea and cakes to the table for her because of her broken hand. This has to be ABOVE and BEYOND what we should expect? So here is a big THANK YOU to ESME for her help. When l asked Esme her name l think she thought she was in trouble? It makes me wonder if all the baristas carry out this act for injured people (in the hospital)?? Wow they would be busy Soooooo Esme, thank you, again, for the wonderful act of kindness that you did for my wife. 👍. ⭐️⭐️⭐️⭐️⭐️ KnP nuts”

Helpful Report

Posted 3 years ago

“why build a drive throu in Bristol Hengrove if it is always closed??”

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Posted 3 years ago

“It is not the first time that Costa in Tesco Superstore Burnage in Manchester only offer take away service because they are closing, I can understand this if the close time is arriving but we have arrived 40 minutes before the close time. When the barista told us is only take away service, I asked him, sorry what time are you closing and he did not want tell me what time they close. Fortunately the other barista a very kind girl, told me no worries you can sit to eat and drink until 5.”

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Posted 3 years ago

“Today 24/9/22 had more than outstanding service in Costa Esher, absolutely excellent. I always ask for weak hot chocolates etc and instead of being forgotten by the barista, he let me know how many spoonfuls he normally used, so I could choose an exact amount, told me to let him know if it was too late and then brought it to our table. I noticed the lady barista was doing this too. He also checked we wanted the vegan ham and cheese sandwich - which we didn’t! Absolutely outstanding service and the best kind service ever in a costa or other coffee shop. Thank you, you made this a great experience”

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Posted 3 years ago

“Efficient and pleasant”

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Posted 3 years ago

“Oh what a service last evening on my way back from London!!! At 21:34, a young lady named Hannah exercised exceptional customer care service. Though being late in the night, she was as bright, jolly and helpful in her service at the Moto M40 Jct 10 branch. Good on you Hannah for enhancing my Costa experience 👏 .”

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Posted 3 years ago

“Visited Costa Coffee , top of Next, Caernarfon Road, Bangor, North wales. A horrific experience. FILTHY, every table was cluttered, shabby , broken furniture slow slow service, the place was smelly, sticky, downright dirty. Almost every chair was cut , tables were filthy. I stood in the queue for a while and left, no thank you!!!!!”

Costa Coffee 1 star review on 22nd August 2022

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Posted 3 years ago

“Stuffs are very friendly and quick and coffee quality is great. I used to go at London Bridge costa every Friday and Saturday. Happy ambience.”

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Posted 3 years ago

“Today I was sat with a freind behind us in retail park Malvern link costa it was a young ladies birthday she was with two older ladies well lady from costa brought there drinks out young birthday girl 21or 22 ask costa girl (Chloe) to take pictures wich she did so out of ten she is a ten well done costa girl”

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Posted 3 years ago

“Just bought a coffee frappe from your outlet in Hankridge, Taunton. Service was okay, but where’s the coffee in the frappe? Beige sweet flavourless icy slime. I was so disappointed that I actually took it back and asked for another. Not sure what they did this time (actually add shots of coffee??) but it tasted mildly of coffee and no longer sweet, so slightly improved, but £4.55 for this?? Seriously?? Lost my custom. Does this company think we are fools???”

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Posted 3 years ago

“Visoted Townsmoor Retail Park opens at 9.30... but no! We were sent away to wait till 9.40....then asked for an iced white mocha but apparently at this one costa coffee shop they dont do it!!! although we order this coffe regularly eleswhere??? Staff were MUCH more interested in reading their text messages and were quite rude!”

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Posted 3 years ago

“I was at Ealing Common costa and I can proudly say that I had the best coffee of the week, also very friendly and nice ladies.especially the lady with headscarf. Sorry I forgot your name, well done guys..I will also say that Wembley Central Costa is the worse one I have ever seen..”

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Posted 3 years ago

“I love Costa latte I don’t like strong coffee so I get a I shot which is perfect I don’t like all their coffees though some are too strong but a lot of people love strong coffee their selection of sandwiches could be better the marks ones are not as nice as the original ones”

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Posted 3 years ago

“Costa Brooklands Square, Milton Keynes. Very disappointed with the service. I asked for mango frappe medium and they served me in small cup saying that medium cup is finished. Staff were very rude as well. Never recommend to anyone.”

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Posted 3 years ago

“No frappes delivered which was available until 4 weeks ago . Cakes csn be stale . Hot chocolate and ruby frappes no taste .”

Helpful Report

Posted 3 years ago

Costa Coffee is rated 3.0 based on 515 reviews