Name: Costa Coffee
Rating: 3.04

“Stafon at the erdington branch makes the most tasteful coffee I have had the pleasure of tasting, all the staff are on it with there full attention. Thanks guys”

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Posted 2 years ago

“Seemed as an open shop on Foody, today, order got accepted and over an hour and a half later received an email that shop was closed for holidays!!!!”

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Posted 2 years ago

“We requested cappuccino at Jumeirah Centre Branch. There is only one barista. Very bad service.”

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Posted 2 years ago

“Worst coffee...worthless ..........”

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Posted 2 years ago

“I was in Costa Chipping Norton on Saturday 10th December waiting for my 17 year old daughter to finish her shift at 2pm she finished at 2:10 her supervisor called her over and shouted at her in-fount of customers as she had forgotten a resit from m&s and today Sunday 11th I walked in to her crying on me from the same supervisor that she is working with she has purple hair and goes by the name of Dee I’m not happy about this as it’s the only job my daughter has been happy doing now she hates it”

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Posted 2 years ago

“Costa Elgin Retail park Edgar Road Wow what a welcome we got. They were friendly and nothing was too much bother. one of the best Costa we have been in. The Store was clean and the tables were cleared and sanatised quickly. It was very busy on the monging we went in, but the wait was not too long and the coffee was excellent so thank you to Claire for the amazing cortardo and the perfect latte. |If you want great service, friendly staff and personalised service please do visit The Coast at the Retail Park, Edgar Road, the best in Moray.”

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Posted 2 years ago

“I have been using this branch in cheriton Folkestone for a couple of years now and to be honest worst ever visit no customer engagement coffee when made just dumped on the counter no thank you no eye contact. The baristas using dirty jugs over and over hot chocolate jugs were thick with hard chocolate on them the girl called Haley I think itching inside her ear never washed her hands after it made me feel sick with the state of the place got my coffee and left thrown it in the bin did not dear drink it these 2 members should be re trained in all areas in hygiene and customer service I will not revisit if these 2 people are on shift I have given 1 as there is no option to go lower”

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Posted 2 years ago

“Hi, We called at one of you're express outlets in Ledbury Store 432 Service Station on 28 November 2022. I purchased 2 x Large Coffees , the Coffee was warm and not a full cup , normally I don't have any problems in the Coffee from your machines.i was going to go back in to the store and get new ones but I think they would be just the same . Many Thanks Roger”

Costa Coffee 2 star review on 5th December 2022

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Posted 2 years ago

“Today we have served an amazing delicious Costa coffe made by April and Bashal from Queen Elizabeth hospital Costa shop. Thank you guys. You're amazing 👏 💖 🙏💖☕️”

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Posted 2 years ago

“My favourite Costa Coffee is London Road Twickenham. Special mention for Manageress Gosha. She creates chilled atmosphere and great ambience. She is always friendly to see her customers. She makes my day every times and always serves with a big smile which makes my day. The service is outstanding. She is the best manageress by country mile. Without her the place would go downhill. Sushil”

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Posted 2 years ago

“Costa Castle Marina. They seem to hire many students and their attitude at times is below acceptable. If you can not be Polite to your customers you shouldn’t be working in hospitality. It’s a shame as most Costas you get really good service.”

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Posted 2 years ago

“No sugar, no toilet paper, no towels or hand drier in toilet. Costas in Buchanan Galleries”

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Posted 2 years ago

“Costa Aintree Retail Park What is happening at this store lately? Sunday morning 845am 3 customers and yet till shut before change given, coffee waiting on the counter whilst waiting for food, no tray, no knife, no serviette. Luckily I asked for my coffee to be extra hot but found out when I tried it it wasn’t. Absolute shambles.”

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Posted 2 years ago

“Having used Costa many times,at several locations ,we decided to vist the Oldham Spindles shop again yesterday ,the previoys visit being very acceptable .... This time however the manager was attempting to use a phone whist operating the coffee machine ,which causing only to slow everyone down .it also meant he had to ask each customer the same questions twice .Eventually that call finished expectancy resumed.....but no ,he decided to put a mobile phone on the counter in front of the machine ,tapping away as he again made drinks and served slowly..again questions asked twice ,and once three times can somebody please tell these people it's just plain rude”

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Posted 2 years ago

“I’m a regular customer at Costa who spends on average about £30 a week in Costa franchises. On Saturday 5th November I went to the Costa in Moto services, Birch Eastbound off the M62 and I asked their arrogant employee for a salted caramel latte (which I order every time I visit Costa with no issues). First of all I was told that she did not have salted caramel syrup which was a lie, I could see the bottle behind her. She then said this is only for cold refreshments we do not offer salted caramel lattes. When I confronted her on this point she says it’s against Costa policy to serve hot salted caramel lattes? Again a complete fabrication. When I pleaded with her to make it, she put hardly any syrup in the cup, burnt the coffee and pretty much launched the coffee across the counter, I’ve never seen such rudeness and disrespect towards a customer in ten years shopping on Costa stores. It was so foul I had to throw it away. I received a weak apology from the store and as a result refuse to shop there again”

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Posted 2 years ago

“I’m a regular customer at Costa who spends on average about £30 a week in Costa franchises. On Saturday 5th November I went to the Costa in Moto services, Birch Eastbound off the M62 and I asked their arrogant employee for a salted caramel latte (which I order every time I visit Costa with no issues). First of all I was told that she did not have salted caramel syrup which was a lie, I could see the bottle behind her. She then said this is only for cold refreshments we do not offer salted caramel lattes. When I confronted her on this point she says it’s against Costa policy to serve hot salted caramel lattes? Again a complete fabrication. When I pleaded with her to make it, she put hardly any syrup in the cup, burnt the coffee and pretty much launched the coffee across the counter, I’ve never seen such rudeness and disrespect towards a customer in ten years shopping on Costa stores. It was so foul I had to throw it away. I received a weak apology from the store and as a result refuse to shop there again”

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Posted 2 years ago

“Good day, I went to get my morning coffee at Costa at the Mall of Sofia in Bulgaria earlier today. The customer service was abysmal. The barista said her name is Svetlozara and she also said she's the manager. Very rude and disrespectful service, so much so, that I would not visit that location ever again.”

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Posted 2 years ago

“If you ever want a miserable cup of coffee go to Costsa at Basildon hospital at the cardio centre The coffee is great !!!! ....it’s just that the staff are so miserable, no smiles, nothing’ they make you feel like your inconveniencing them”

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Posted 2 years ago

“I wanted to post about the poor service I received at Scunthorpe Retail Park Costa yesterday. I went in with my daughter, son in law & baby granddaughter at just gone 3pm. We put in our order to be told its take away only, there were other people sat at tables enjoying their coffees so we asked why, to which we got shrug of shoulders from the 2 ladies that were serving and a we don't know you'll have to ask the manager, who was at the back of the store cleaning. The manager kept his head down and did not acknowledge us, and the staff did not offer to get him. We did order some drinks, 3x frappes, I asked for 1 without coffee. When we got outside and tasted our drinks the other 2 did not have coffee, so my daughter took them back in, the attitude of the lady serving was very off hand, she made new drinks but when they were done she just banged them down and did not say a word. The service was disgraceful we had gone in to sit down as I have disabilities and need to sit down and take medication and the baby needed feeding, I would have understood if it was close to closingtime, but there was an hour and half left. I can honestly say that this is the worst customer service I have experienced in a long time!!!!”

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Posted 2 years ago

“It's so delicious and it's a milkshake never goes wrong with me. Lovely staff”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

Costa Coffee Reviews