Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

Visit Website

Write Your review

Tell us how Costa Coffee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just been in to your Newton Aycliffe branch and what a lovely welcoming from the three ladies who were serving very smile and happy 1/5/22 will definitely be going back if this is welcoming you receive”

Helpful Report

Posted 3 years ago

“Dodgy store staff, poor quality of food and drink The middle aged man with long hair and glasses has very bad personal hygiene, smells and seems to have an unhealthy interest in the children going there Food was cold when served and drinks tasteless, very unimpressed”

Helpful Report

Posted 3 years ago

“The price of your cakes is mixed. A lousy bun costs 17 aed and a pastel de nata a 6aed! Do you know how much work it takes to make a pastel de nata! A genuine differentiated product!!”

Helpful Report

Posted 3 years ago

“Really love visiting Costa for a treat. Being a wheelchair user always find their facilities very good. However today visited Costa at Meadowhall, sheffield my carer always has a hot chocolate tried new Kit Kat one today. did not like it at all. was bitter and left a horrible taste in mouth afterwards. Not a good choice of flavours made by costa.”

Helpful Report

Posted 3 years ago

“Stopped off at Costa in Blyth services on the A1. Lovely soya latte (no extra charge for soya milk) and a really yummy chocolate and pecan slice - made by Bosh - hope they keep it on the menu!”

Helpful Report

Posted 3 years ago

“Love visiting a Costa. Coffee and slice of cake are always delicious. The stores are always cosy sand staff friendly.”

Helpful Report

Posted 3 years ago

“Best coffee out there 😋”

Costa Coffee 5 star review on 19th March 2022

Helpful Report

Posted 3 years ago

“Was nützen Fair Trade wenn alles in Einwegbechern Verkauf wird und den Berg Papier- und Plastikmüll noch größer werden lässt. Alles nur Greenwashing ...”

Helpful Report

Posted 3 years ago

“Very dirty, needs a deep clean”

Helpful Report

Posted 3 years ago

“So many times going through drive thru and being given wrong or incorrect drink. So frustrating.”

Helpful Report

Posted 3 years ago

“Ordered my usual Coffee Online this morning, unfortunately it went to the last store I ordered from and not the one I wanted to collect from this morning. Caroline, the barista at Chipping Norton, Costa was very helpful in resolving the issue and without question fulfilled my order. Excellent service. Thank you”

Helpful Report

Posted 3 years ago

“We love Costa Coffee”

Helpful Report

Posted 3 years ago

“Love this Costa coffee it’s in a unique setting. York railway station . Sit and watch the world go by. It’s elevated and it’s in a old signal box. Staff really helpful especially today when I got mixed up trying to use my app”

Helpful Report

Posted 3 years ago

“Staff incredibly miserable takes 25 mins to grab a hot choc at a drive through can’t take a laugh and a joke accused me of being rude when just trying to lighten the shitty situation. Won’t be returning.”

Helpful Report

Posted 3 years ago

“Mathew and Holly at the Snipe shop in Audenshaw were really helpfel and friendly”

Helpful Report

Posted 3 years ago

“Coffee made as asked. Sounds simple, but so difficult to achieve at other coffee chains.”

Helpful Report

Posted 3 years ago

“Dorchester Costa review. Nice large cup of coffee which is the norm for Costa. BUT The toilets on the ground floor are atrocious. The first time I used the facilities I thought it might have been the cleaner’s day off or a one off but the next time I realised there was no change despite a gap of over 7 days between visits to the store. The waste bin was filthy. There was no toilet paper and the floor looked as though it hadn’t been cleaned since the last visit. There is no excuse for this sort of lack of attention to hygiene in a store which serves customers of all ages. I certainly wouldn’t want to change a child’s nappy on the changing mat.”

Helpful Report

Posted 3 years ago

“Omg whitehaven Costa no bread again, it’s every time I go in and that’s every day there’s never any bread or tea cakes. Not good”

Helpful Report

Posted 3 years ago

“Went to Telford Costa very scruffy shop staff untidy tables left won't be going again”

Helpful Report

Posted 3 years ago

“This morning we stopped at costa drive through leisure park Basingstoke. There were not enough staff, only one person taking orders, we waited a long time to be served. No one said sorry for the wait. The muffins had labels 50% off. So we decided to buy 2. When we got to the counter we seemed to be charged full price! I looked at the receipt and we had paid full price. I asked why this was, at first she said I was wrong and then said that’s a label from last night. No apology at all. Where is the Customer service here. We will not be back.”

Helpful Report

Posted 3 years ago

Costa Coffee is rated 3.0 based on 503 reviews