“I’m a regular customer and I have seen something that I did not like at all. The blonde lady Monica was asking the clients to make good reviews just for her. And I think this isn’t fair on the rest of the team as they are all hardworking and nice.”
“This coffee shop ( 253 Edgware Road ) is my favorite place. I really like this place so relaxing atmosphere, and the staffs are highly capable. Well done, guys! Keep making great coffee, especially my favourite coffee- white Americano-”
“Very bad service im waiting since morning for my table to be cleaned in dxb airport terminal 1 but 1 employee hen name is jen she asked me to wait for her until she finishes cash for client . I waited her 35 min she finished everything and disinfected cleaned my table and all the 35 min i was standing up waiting for her but she was screaming on me sayin they are only 2 and she doesn’t have time to clean my table. She said change your table if you don’t like or take towel from the kitchen and go clean it by yourself . She is very unprofessional and rude . She was screaming in a very loud voice and im a manager in the airport. What she did is very unprofessional and itself not acceptable. Always the staff here laugh together and talk loudly and they make very noisy voices where we can’t focus on our meetings.”
“Poor level of service today I stop ordering my drink and the workers look at their faces upset and none of them answered my question what do I want lenient to the question very disgusting service”
“I asked for a menu I could look at. The manager told me to use the ever changing display board. It changes so fast that it is not possible to properly read the list of drinks before it changes. I asked again for a menu card. He muttered something and demanded to know what I wanted to drink. His whole manner is that he does not enjoy the job, especially dealing with people. The lady helpers are much better. I paid by card and luckily noticed the manager had over changed me by a pound. If costa had a proper printed menu then it could contain information about the ingredients and additives in its products.... so we can make informed choices which are better for our health.”
“Went into Costa at Paddington Station near the canal entry and was greeted by Rita. A breath of fresh air. Rita was the most wonderful person we have met in any store in London. Helpful, funny and full of energy. Coffee and the toastie were excellent as well.”
“Hottest day of year 30degrees was refused water at costa team valley was told had to buy a drink to obtain water, im a regular here ive used costa daily up and down country for 20+yrs never been refused water till now, is this NEW NATIONAL COSTA/WHITBRED POLICY ??? Their are many health reasons why a customer may require water PLEASE EDUCATE YOUR STAFF this "apparantly" became costa protocol from 20 18 can only presume team valley branch is exempt from national company policy ???”
“They made my drink just the way I like it, I love the staff as they have such a bubble sprit towards everyone that they serve. Thanks is Kara and Pup they did an amazing job in creating such an experience that I can’t forget.”
“Was so disappointed 😥 lovely coffee and cake , but was shocked that in side was filthy, tables and chairs looked as if it hadn't been cleaned for a long time.”
“After visiting Stevenage Town Centre and receiving half a luke warm cup of chocolate, I had to sit on a stained and ripped bench seat that smelt as bad as it looked. Needs urgent upgrade.”
“We go to lakeside every sunday and I love to sit and enjoy coffee with cake
Asian girl don’t know what’s her name she is just so rude
It’s been 3rd time she served me and she is so rude.so today I was waiting for my order and I was thinking how rude she is 😛thankfully another girl was not as polite as me so she insulted her 😝I was happy
In short be ready to get stupid environment.”
“Worst costa experience I’ve ever had. 3 staff and waited 20 minutes to get served. Then made the incorrect drinks. Staff were rude when challenged. Thank goodness this isn’t representative of others Costa Coffees. Cafe Nero from now on when visiting Loughborough.”
“I come here in northwitch in the town centre most days the girls here are amazing service 5 star plus plus coffee made to perfection food always fresh and well presented.
They cheer me up with their service they know their regulars looks like mainly everyone that walks in x”
“Best Costa ever !!!
Staff is amazing and so friendly, always feel very welcome as they have massive smiles.
I can Only recomend a bit of love to decoration inside a bit of refresher.”
