Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.01

3.0 Rating 515 Reviews

46 %

of reviewers recommend Costa Coffee

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3.0

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“They made my drink just the way I like it, I love the staff as they have such a bubble sprit towards everyone that they serve. Thanks is Kara and Pup they did an amazing job in creating such an experience that I can’t forget.”

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Posted 2 years ago

“costa coffee in chichester hospital was supposed to be open until 6 pm it was 4.45 pm it was already closed”

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Posted 2 years ago

“Very friendly, and nice atmosphere . Will visit again 🩵”

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Posted 2 years ago

“Was so disappointed 😥 lovely coffee and cake , but was shocked that in side was filthy, tables and chairs looked as if it hadn't been cleaned for a long time.”

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Posted 2 years ago

“The tea is lovely - best English breakfast tea from any tea/coffee shop”

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Posted 2 years ago

“After visiting Stevenage Town Centre and receiving half a luke warm cup of chocolate, I had to sit on a stained and ripped bench seat that smelt as bad as it looked. Needs urgent upgrade.”

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Posted 2 years ago

“We go to lakeside every sunday and I love to sit and enjoy coffee with cake Asian girl don’t know what’s her name she is just so rude It’s been 3rd time she served me and she is so rude.so today I was waiting for my order and I was thinking how rude she is 😛thankfully another girl was not as polite as me so she insulted her 😝I was happy In short be ready to get stupid environment.”

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Posted 2 years ago

“Stuff is very rude and flys are flying around on customers coffee”

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Posted 2 years ago

“Worst costa experience I’ve ever had. 3 staff and waited 20 minutes to get served. Then made the incorrect drinks. Staff were rude when challenged. Thank goodness this isn’t representative of others Costa Coffees. Cafe Nero from now on when visiting Loughborough.”

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Posted 2 years ago

“I come here in northwitch in the town centre most days the girls here are amazing service 5 star plus plus coffee made to perfection food always fresh and well presented. They cheer me up with their service they know their regulars looks like mainly everyone that walks in x”

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Posted 2 years ago

“Best Costa ever !!! Staff is amazing and so friendly, always feel very welcome as they have massive smiles. I can Only recomend a bit of love to decoration inside a bit of refresher.”

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Posted 2 years ago

“First of all the guy making the drinks had in a very dirty top covered in splashes .that didn’t bode well with me . Second of all , The decaf tea was awful. Very bitter I couldn’t drink it . And thirdly , I don’t know what they’ve done to their cheese and ham toasty as it was absolutely disgusting. The cheese looked like sick, and the so called ham looked like a plastic pice of ham . I physically couldn’t eat it . But I didn’t want to seem rude to my guest as they had paid for my meal . I ate the crusts. And left the tea after a few sips . Coming here has reminded me why I don’t like eating here . Never again . Awful . And even the shortbread biscuits were awful .”

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Posted 2 years ago

“Rude woman behind the counter in Tesco Dundalk today”

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Posted 2 years ago

“member of staff was really rude, poor communication skills, wasn’t the experience i was expecting. won’t be coming here again.”

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Posted 2 years ago

“Shutting at 4:30 when it says they’re open till 5 ridiculous door still open just couldn’t be bothered to close on normal time”

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Posted 2 years ago

“I was served by Laicee, who was Professional and very helpful. She is an Ambassador for your branch here Llansamlet. Please pass on a BIG THANK YOU to this staff member”

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Posted 2 years ago

“Staff at the dudley branch are very rude in particular a girl called Amanda would never want to be served by here again very unpleasant”

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Posted 2 years ago

“If I had the option to rate this place with 0 stars then I would. Myself and another relative both had food poisoning from eating meat at Costa Coffee Stanley Green Retail Park, Cheadle Hulme, a few weeks ago (April 2023) (Vomiting, diarrhoea, body aches and headache.) I'm Type 1 Diabetic and ended up having to stay in hospital due to the fact I couldn't stop vomiting and had diarrhoea; both of which had a massive impact on my blood sugars. I had a high level of ketones in my blood (ketones are life threatening) so I was put onto 2 different drips. Numerous doctors confirmed I had food poisoning from this Costa due to the symptoms and the fact the food I'd eaten here was meat. After a week of feeling like absolute rubbish, I finally started to feel better. My stomach was still off but I was managing to finally eat small amounts without being sick and having diarrhoea. Myself and my family won't eat/drink at any Costa Coffee anymore as we've been completely put off from this experience”

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Posted 2 years ago

“Paulina in Costa in Borehamwood so very helpful . She went out of her way to help.”

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Posted 2 years ago

“Got a reward saying you have a free drink popcorn Frappe in your Rewards then when you go and try to claim it they tell you need to buy it they tell you it happens to other people turning up to get the embarrassing when everyone is watching you what a joke”

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Posted 2 years ago

Costa Coffee is rated 3.0 based on 515 reviews