Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love the Costa drive through in Abergavenny. Staff are so lovely and nothing is ever too much trouble. Always happy to help. Comfortable seating, beautiful surroundings. Well worth a visit. I’m a regular.”

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Posted 1 year ago

“I ordered a hot chocolate from Costa about an hour ago and when i received my drink it was only half filled with hot chocolate and the other half was froth. Honestly i used to be a regular customer but it seems that the quality has been getting steadily worse. The food is dry and you pay double for the drinks you ordered.”

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Posted 1 year ago

“I wish I could give you zero stars! I asked for small hot chocolate & semi-skimmed milk but you gave me regular with added marshmallows! That’s your way of charging more & more! Shame on you! Also the staff was rude especially the cleaning staff & lady on counter terribly messed up the order. I had no choice but to leave!”

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Posted 1 year ago

“Terrible espresso and overpriced!”

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Posted 1 year ago

“Reena Devi is the bestttttt”

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Posted 2 years ago

“Extremely slow 10 people working and no one can take an order”

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Posted 2 years ago

“Had two cappuccinos this week both disgusting, for the money you pay it should be bang on every time, how hard can it be to make a cappuccino.”

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Posted 2 years ago

“Barista ruined my costa experience. I'm a mum on maternity leave and hardly go out due lack of time. I decided to take my baby and enjoy my costa this morning. While I was placing quite large order, was served by a man, a woman called Lisa Marie came up to him and started rushing me. I didn't enjoy my drink at all and won't be coming to costa in Great Linford, Milton Keynes for sure! She was also very loud, too bossy towards that guy, such poor customer service skills Lisa Marie! Not happy at all! Anna”

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Posted 2 years ago

“I think that Marta and the staff at the store in Tesco Golden Hill Bristol are extremely friendly and polite. They are always smiling and helpful. This makes me chose Costa over other choices.”

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Posted 2 years ago

“Ready bad and very expensive coffee. I was expecting better quality coffee after long flight. Definitely waste of money . Not even one ⭐️”

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Posted 2 years ago

“Bad service bad coffee and rude barista at Dubai airport gate B17 .”

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Posted 2 years ago

“Terrible staff with extremely poor manners. Handing drinks out without saying a name….. other customers picking them up and handling them first. All with hair hanging down which needs a hair net ‘ Found a blue hair in my frappe most unpleasant. Poor hygiene a disgrace”

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Posted 2 years ago

“My son who has autism attended the store and ordered two coffees wrong. When I entered the store and tried to explain the situation and asked for a exchange I was then met with a very rude lady who was very keen on telling me that “she has been working since this morning, doesn’t get orders wrong and doesn’t care about my son having autism” I then explained (politely) that I would only like an exchange which then led her to raising her voice at me and pointing her finger in my face. I asked to speak to the manager and of course she was the manager. I’ve left the coffee shop with a terrible experience and if the manager ever reads this I would of happily paid for the coffees I wanted. You didn’t have to go about making a scene and making my son and I feel so embarrassed.”

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Posted 2 years ago

“Great service. Needed to use the facilities and was assured we didn’t have to buy anything. However we wanted tea/coffee etc and the lady preparing the coffee was so efficient she served me whilst the person on the till was serving the customer before me. All very professional. Don’t understand the low overall score.”

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Posted 2 years ago

“Hub and i visit our local Costa 5 or 6 days a week for coffee and cakes, staff are friendly and attentive.. Atmosphere is mostly good when there's no noisy kids running around using it as a Crèche. Just Lately alot of people on Laptops working and using the coffee shop as an office to use the Internet, buying one drink and hogging the best seats for long periods..can be 6 laptop users at a time, there really should be a time limit for these people..spoils it for everyone else.”

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Posted 2 years ago

“The staff were so attentive, and friendly, and the tables were cleared, as soon as the customers left. I actually will say.. I usually use Costa, but this one was absolutely faultless. Even the Toilet area. Member of staff who deserves a mention..Hannah. Definitely Costa for me.”

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Posted 2 years ago

“I had a lotta very poor taste it was bitter not good stay out of here save your money”

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Posted 2 years ago

“This was our first visit to this Costa. The order was wrong, we had extras in a soya latte we didn’t want and could be against my dietary requirements. This is the worst customer service we have had even compared to London and Manchester. When my husband asked for the correct order he was told he had been grumpy because he pdidn’t say good morning. He did ask for the order and said please. The member of staff was red faced and over aggressive in talking. I challenged her attitude as over assertive and said she looked stressed. She swore at me. When I suggested she calm down. We asked for a full refund and didn’t get it. The other staff were laid back and not supportive of their colleague. An exceptional experience for the wrong reasons.”

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Posted 2 years ago

“Regular customers here and the service is amazing like always, the staff is so kind and helpful. Coffee always made with precision. Highly recommend”

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Posted 2 years ago

“I’m a regular customer and I have seen something that I did not like at all. The blonde lady Monica was asking the clients to make good reviews just for her. And I think this isn’t fair on the rest of the team as they are all hardworking and nice.”

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Posted 2 years ago

Costa Coffee is rated 3.0 based on 503 reviews