Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 461 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 461 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

Visit Website

Write Your review

Tell us how Costa Coffee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant friendly staff great food”

Helpful Report

Posted 10 months ago

“Poor level of service today I stop ordering my drink and the workers look at their faces upset and none of them answered my question what do I want lenient to the question very disgusting service”

Helpful Report

Posted 10 months ago

“Need to clear and wipe down tables much more frequently”

Helpful Report

Posted 10 months ago

“I asked for a menu I could look at. The manager told me to use the ever changing display board. It changes so fast that it is not possible to properly read the list of drinks before it changes. I asked again for a menu card. He muttered something and demanded to know what I wanted to drink. His whole manner is that he does not enjoy the job, especially dealing with people. The lady helpers are much better. I paid by card and luckily noticed the manager had over changed me by a pound. If costa had a proper printed menu then it could contain information about the ingredients and additives in its products.... so we can make informed choices which are better for our health.”

Helpful Report

Posted 10 months ago

“Went into Costa at Paddington Station near the canal entry and was greeted by Rita. A breath of fresh air. Rita was the most wonderful person we have met in any store in London. Helpful, funny and full of energy. Coffee and the toastie were excellent as well.”

Helpful Report

Posted 11 months ago

“Hottest day of year 30degrees was refused water at costa team valley was told had to buy a drink to obtain water, im a regular here ive used costa daily up and down country for 20+yrs never been refused water till now, is this NEW NATIONAL COSTA/WHITBRED POLICY ??? Their are many health reasons why a customer may require water PLEASE EDUCATE YOUR STAFF this "apparantly" became costa protocol from 20 18 can only presume team valley branch is exempt from national company policy ???”

Helpful Report

Posted 11 months ago

“They made my drink just the way I like it, I love the staff as they have such a bubble sprit towards everyone that they serve. Thanks is Kara and Pup they did an amazing job in creating such an experience that I can’t forget.”

Helpful Report

Posted 11 months ago

“costa coffee in chichester hospital was supposed to be open until 6 pm it was 4.45 pm it was already closed”

Helpful Report

Posted 11 months ago

“Very friendly, and nice atmosphere . Will visit again 🩵”

Helpful Report

Posted 11 months ago

“Was so disappointed 😥 lovely coffee and cake , but was shocked that in side was filthy, tables and chairs looked as if it hadn't been cleaned for a long time.”

Helpful Report

Posted 11 months ago

“The tea is lovely - best English breakfast tea from any tea/coffee shop”

Helpful Report

Posted 11 months ago

“After visiting Stevenage Town Centre and receiving half a luke warm cup of chocolate, I had to sit on a stained and ripped bench seat that smelt as bad as it looked. Needs urgent upgrade.”

Helpful Report

Posted 11 months ago

“We go to lakeside every sunday and I love to sit and enjoy coffee with cake Asian girl don’t know what’s her name she is just so rude It’s been 3rd time she served me and she is so rude.so today I was waiting for my order and I was thinking how rude she is 😛thankfully another girl was not as polite as me so she insulted her 😝I was happy In short be ready to get stupid environment.”

Helpful Report

Posted 11 months ago

“Stuff is very rude and flys are flying around on customers coffee”

Helpful Report

Posted 11 months ago

“Worst costa experience I’ve ever had. 3 staff and waited 20 minutes to get served. Then made the incorrect drinks. Staff were rude when challenged. Thank goodness this isn’t representative of others Costa Coffees. Cafe Nero from now on when visiting Loughborough.”

Helpful Report

Posted 11 months ago

“I come here in northwitch in the town centre most days the girls here are amazing service 5 star plus plus coffee made to perfection food always fresh and well presented. They cheer me up with their service they know their regulars looks like mainly everyone that walks in x”

Helpful Report

Posted 11 months ago

“Best Costa ever !!! Staff is amazing and so friendly, always feel very welcome as they have massive smiles. I can Only recomend a bit of love to decoration inside a bit of refresher.”

Helpful Report

Posted 11 months ago

“First of all the guy making the drinks had in a very dirty top covered in splashes .that didn’t bode well with me . Second of all , The decaf tea was awful. Very bitter I couldn’t drink it . And thirdly , I don’t know what they’ve done to their cheese and ham toasty as it was absolutely disgusting. The cheese looked like sick, and the so called ham looked like a plastic pice of ham . I physically couldn’t eat it . But I didn’t want to seem rude to my guest as they had paid for my meal . I ate the crusts. And left the tea after a few sips . Coming here has reminded me why I don’t like eating here . Never again . Awful . And even the shortbread biscuits were awful .”

Helpful Report

Posted 11 months ago

“Rude woman behind the counter in Tesco Dundalk today”

Helpful Report

Posted 11 months ago

“member of staff was really rude, poor communication skills, wasn’t the experience i was expecting. won’t be coming here again.”

Helpful Report

Posted 11 months ago

Costa Coffee is rated 3.0 based on 461 reviews