Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer experiences here at all times in Yiewsley; London.! I come here with my family every Friday after prayer. Every single time same customer service- smile 😊 on their faces! Bianca is exceptionally great ❤️”

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Posted 1 year ago

“Horrible customer service from a woman called Ivy watched 5 people who ordered after me get served then asked where my drink was because I was waiting for 15 minutes and responded by silently and sarcastically pointing at the blender and dirty looking me when I responded annoyedly she started trying to argue back. I also asked for no cream and they served my drink with cream.”

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Posted 1 year ago

“Went into my sisters local Costa in Glasgow Sauchiehall Street and was very disappointed with the food that I ordered. When I was collecting my hot chocolate drink from the counter I noticed that the glass was cold! I said to the person that made it that the glas was cold and she replied that it was it would be hot as it's just the glass that was cold. So went over to my table to star eating what I had got and went to drink my HOT drink, it was frigging stone cold! Couldn't be bothered going back up to the counter with it as I didn't like the attitude from her previously. I know this can be a busy shop at times, but she should have a least checked the glass to see how cold it really was! I think she needs to learn about temperatures of serving hot drinks.”

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Posted 1 year ago

“Was a busy morning but was so happy with the great service I received by Scott from the BOD costa what a welcoming gentleman and great customer service. So pleasant to have a happy, polite individual serving me. Thank You Scott u made my day”

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Posted 1 year ago

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Posted 1 year ago

“I asked for a decaf oat latte with an extra shot. What I was served, at the branch next to John Lewis in Stratfordwas, way short of what I get at other coffee shops! Did not taste like coffee despite "an extra shot"!. All I could taste was the hideous brand of milk that you use. The two stars are for making it hot as I requested”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Quick service and very friendly staff”

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Posted 1 year ago

“Not very happy staff just sat on there phone No respect at all”

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Posted 1 year ago

“Queued for 15 mins in Costa at Next in kingswood Hull yesterday for what turned out to be a very poor quality flat white with a white blob flourish of milk. Given the price and supposed qualty ethos of the company I am surprised just how appalling it was. I can get much better coffee in the local supermarkets and I might add at half the price. I sort of expect this mediocre product from your multitude of vending machines in garages, motorway services and train stations, but from a "Barista" service area. It has put me off ever going to a Costa again. There are better options on the high street”

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Posted 1 year ago

“Lack of staff at least 7 tables not cleared. With at least a couple of trays dumped on them Couldn't get a table. Had to clear three trays off a tabletop to be able to sit down. Usually enjoy the one in braehead but not so good recently.”

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Posted 1 year ago

“We visited Costa in Drake Circus. Right opposite Startbucks. So you'd think the competitiveness the do better wouldn't be better right. Wrong. We sat on outside table. The table was filthy with the previous coffee drinkers mess. As was the other tables. Now, the place wasn't full. Maybe 50% tops. Saturday morning about 10.30. Eventually my wife ventured inside to ask for something to clean the table herself. And instead of appologising, and coming out to clean the tables, she indeed handed my wife a cloth to clean the table herself. Astonishingly badly managed. But still, no one came out. A woman in a wheel chair then stopped at another table. And yes, still not cleaned. My wife went back in and again was given a cloth to go out and she cleaned this woman's table. Costa, get your game face on, and get your sh#t together. Next time I'll be going to Starbucks.”

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Posted 1 year ago

“Very friendly polite staff at Costas in Warwick. Could not fault staff. Enjoyable visit.”

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Posted 1 year ago

“Costa Barkingside Great coffee good service Very clean Staff very friendly Could do with more staff when busy”

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Posted 1 year ago

“Very poor service at Costa Minehead resort 🥲☕got order wrong staff wearing face covering clearly affecting hearing”

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Posted 1 year ago

“Stay well aesy from Costa coffee at Torquay retail park to he worst customer service ever experienced and very poor hygiene”

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Posted 1 year ago

“coffee was okay , but the tea was very weak dont no what tea bags they use would say Costa is over rated there are other chains better than this and cheaper.”

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Posted 1 year ago

“Costa- Lower Bridgeman St, Bolton. It’s our favourite Costa shop to visit! A barista called John was so lovely, he gave excellent customer service & was so helpful in choosing our drinks. He should be rewarded for how great he really was! Thanks John!”

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Posted 1 year ago

“Went for a coffee around 4pm today 28th July in costa Shirley, the two lads working there was very polite and never stopped working hard cleaning and serving customers they are a credit to your store thank you”

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Posted 1 year ago

“Costa coffee on the A10 retail in Enfield I visited today. The cutlery and coffee cups was filthy. I had no choice but use take away cups. Toilets was very dirty too.”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 503 reviews