Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.84

2.8 Rating 212 Reviews

46 %

of reviewers recommend Cotton Traders

Company Reviews

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Metrics

2.8

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“International customers beware. It is an assumption that all customers own a computer & printer. This is the only way a return can be made and the process is not easy.”

Helpful Report

Posted 5 years ago

“Ordered 3 pairs trousers 19th March, now told might not be here until 26th March, put a man on the moon 60 years ago in less time than it takes to get 3 pairs from Altringham to Leeds!!! Never again, really poor service,”

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Posted 5 years ago

“I ordered a pair of jeans but had to return as the jeans were too big and also made with bad quality material. They were reduced from £26 to £16 so I would have expected better quality. I not only had to pay £3.99 delivery charge but also £2.95 for returns. £6.94 in all -what a rip off! Never again will I buy from Cotton Traders.”

Helpful Report

Posted 5 years ago

“Been buying clothes for work for years but do wish they would repeat stock after 3 months.”

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Posted 5 years ago

“The goods from Cotton Traders are always top quality and last a long time, easy to order and swift delivery”

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Posted 5 years ago

“Good quality clothing at reasonable prices”

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Posted 5 years ago

“excellent service and products which last for ages (years some of them :) ) thus making them very good value. The only reason I haven't given 5 stars is the excessive amount of catalogues and info sent out by post. Sometimes it is almost daily and it all comes in PLASTIC.”

Helpful Report

Posted 5 years ago

“Have used C.T. for a good few years. Everything seems to be ok. Tried to cancel a order this morning (goods not yet dispatched). Order can't be a cancelled. WHY NOT. This afternoon received a email goods have been dispatched. I have to pay to send them back (from Ireland). Not happy. Don't think I will use them again.”

Helpful Report

Posted 5 years ago

“Have used C.T. for a number of years now without any problems until now. Ordered a pair of jeans, 34inch waist, was sent a 32'' Phoned and was told they were out of 34'' Checked the web site and found my size was in stock Disappointed in C.T.”

Helpful Report

Posted 5 years ago

“Not a good experience they charge you to return the items and they charge you when they send the items and deduct this from any refund lost 8 pounds on the £50 coat not good cotton traders you must try harder will never use you again”

Helpful Report

Posted 5 years ago

“I ordered a top for my son in law. I saw that there was 20 % off and free delivery. I did not see ( in teeny writing) that this was for orders over £35. Throughout the checkout process the website showed that the discount code was applied. After paying I realised it wasn't. I rang the customer service dept straightaway at 7 pm and was told to ring back in a couple of hours , to give my order chance to come on the system. When I asked what time they closed they said 8 pm! So I rang back at 7.50 and got a message saying there were technical problems that the engineers were trying to fix and to try again another time. So, I sent an email and got an answer back saying that I needed to spend over £35. So, I sent an email asking for my money back and to cancel my order as I found their website misleading. I got another emails saying sorry, this couldn't be done and they hope I will be happy with my purchase when I get it. Phew! This has become a chore...terrible customer service . I made a mistake by not noticing the £35 rule but they do not care. Take the money and run is their philosophy. I have shopped on line but more often in their local shop. I will never buy anything from them again.”

Helpful Report

Posted 5 years ago

“They are true to their name and their clothes are always soft cotton.”

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Posted 5 years ago

“Reliable & prompt delivery. Clothes could be better quality as do not last very long. I use my clothes for work as not smart enough for sociable gatherings.”

Helpful Report

Posted 5 years ago

“This company provides the worst online service I have ever used. In the last month I have made two separate orders which I had to return because the sizes were far too large. I am still awaiting the refund after 10 days. DREADFUL”

Helpful Report

Posted 5 years ago

“Good service, clothes could last longer as after 10 washes tend to disintegrate especially the jeans but I use them for work. Need a high end clothes & shoes & to pay more. Would be good to buy British!”

Helpful Report

Posted 5 years ago

“Buy all my clothes and shoes from cotton traders absolutely great quality and price cannot find same anywhere else give them a try if you like quality and value.”

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Posted 5 years ago

“Excellent service. Ordered trail shoes late on Saturday, delivered on Tuesday. Very good quality. Will recommend to friends.”

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Posted 5 years ago

“Excellent offers. Great value for money and quality service”

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Posted 5 years ago

“I ordered 2 rugby style shirts for my husband. One was out of stock, the first arrived promptly but unfortunately was far too long for my husband. He compared it to a similar item bought from M&S and it was considerably longer. Not happy with the length and also the poorer quality of the fabric we then found that we would have to pay £2.95 to return the item when other clothing companies do not make a charge for returns. The nearest store is 22 miles away so not worth the drive. Consequently I am very disappointed with my first and most likely only purchase from this company.”

Helpful Report

Posted 5 years ago

“Always arrives bang on time. Clothing excellent for work & economical. Would have liked a repeat of shoes ordered as well as rugby shirts previously bought but once they have gone it seems they don't buy in anymore. Would be better if they also sold British clothing instead of Chinese produce.”

Helpful Report

Posted 5 years ago

Cotton Traders is rated 2.8 based on 212 reviews