Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.70

2.7 Rating 234 Reviews

42 %

of reviewers recommend Cotton Traders

Company Reviews

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Metrics

2.7

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cotton Traders 1 star review on 18th April 2025

WANDA JONES

Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FAR FAR FAR TO BIG, I HAVE A BEACH POLO DRESS THE SAME LENGTH!!!!!!!! THIS IS THE SECOND TIME I HAVE HAD TO RETURN ITEMS AT MY OWN COST ONLY BECAUSE OF SIZING SAME AS YOUR OTHER CLIENTS I WILL NEVER USE YOU YOUR COMPANY AGAIN!!!!!! I ONLY NEED COLOURED POLO SHIRT COME ON GUYS GET A GRIP MORE THAN HAPPY TO TALK TO ANY OF YOUR STAFF/MANAGERS”

Helpful Report

Posted 6 years ago

“Where on earth is Internation returns - I have been looking for ages and will now just return through the Post Office, and will no doubt have to pay a lot more. Not a good web site.”

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Posted 6 years ago

“International customers beware. It is an assumption that all customers own a computer & printer. This is the only way a return can be made and the process is not easy.”

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Posted 6 years ago

“Ordered 3 pairs trousers 19th March, now told might not be here until 26th March, put a man on the moon 60 years ago in less time than it takes to get 3 pairs from Altringham to Leeds!!! Never again, really poor service,”

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Posted 6 years ago

“I ordered a pair of jeans but had to return as the jeans were too big and also made with bad quality material. They were reduced from £26 to £16 so I would have expected better quality. I not only had to pay £3.99 delivery charge but also £2.95 for returns. £6.94 in all -what a rip off! Never again will I buy from Cotton Traders.”

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Posted 6 years ago

“Been buying clothes for work for years but do wish they would repeat stock after 3 months.”

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Posted 6 years ago

“The goods from Cotton Traders are always top quality and last a long time, easy to order and swift delivery”

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Posted 6 years ago

“Good quality clothing at reasonable prices”

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Posted 6 years ago

“excellent service and products which last for ages (years some of them :) ) thus making them very good value. The only reason I haven't given 5 stars is the excessive amount of catalogues and info sent out by post. Sometimes it is almost daily and it all comes in PLASTIC.”

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Posted 6 years ago

“Have used C.T. for a good few years. Everything seems to be ok. Tried to cancel a order this morning (goods not yet dispatched). Order can't be a cancelled. WHY NOT. This afternoon received a email goods have been dispatched. I have to pay to send them back (from Ireland). Not happy. Don't think I will use them again.”

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Posted 6 years ago

“Have used C.T. for a number of years now without any problems until now. Ordered a pair of jeans, 34inch waist, was sent a 32'' Phoned and was told they were out of 34'' Checked the web site and found my size was in stock Disappointed in C.T.”

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Posted 6 years ago

“Not a good experience they charge you to return the items and they charge you when they send the items and deduct this from any refund lost 8 pounds on the £50 coat not good cotton traders you must try harder will never use you again”

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Posted 6 years ago

“I ordered a top for my son in law. I saw that there was 20 % off and free delivery. I did not see ( in teeny writing) that this was for orders over £35. Throughout the checkout process the website showed that the discount code was applied. After paying I realised it wasn't. I rang the customer service dept straightaway at 7 pm and was told to ring back in a couple of hours , to give my order chance to come on the system. When I asked what time they closed they said 8 pm! So I rang back at 7.50 and got a message saying there were technical problems that the engineers were trying to fix and to try again another time. So, I sent an email and got an answer back saying that I needed to spend over £35. So, I sent an email asking for my money back and to cancel my order as I found their website misleading. I got another emails saying sorry, this couldn't be done and they hope I will be happy with my purchase when I get it. Phew! This has become a chore...terrible customer service . I made a mistake by not noticing the £35 rule but they do not care. Take the money and run is their philosophy. I have shopped on line but more often in their local shop. I will never buy anything from them again.”

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Posted 6 years ago

“They are true to their name and their clothes are always soft cotton.”

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Posted 6 years ago

“Reliable & prompt delivery. Clothes could be better quality as do not last very long. I use my clothes for work as not smart enough for sociable gatherings.”

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Posted 6 years ago

“This company provides the worst online service I have ever used. In the last month I have made two separate orders which I had to return because the sizes were far too large. I am still awaiting the refund after 10 days. DREADFUL”

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Posted 6 years ago

“Good service, clothes could last longer as after 10 washes tend to disintegrate especially the jeans but I use them for work. Need a high end clothes & shoes & to pay more. Would be good to buy British!”

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Posted 6 years ago

“Buy all my clothes and shoes from cotton traders absolutely great quality and price cannot find same anywhere else give them a try if you like quality and value.”

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Posted 6 years ago

“Excellent service. Ordered trail shoes late on Saturday, delivered on Tuesday. Very good quality. Will recommend to friends.”

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Posted 6 years ago

“Excellent offers. Great value for money and quality service”

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Posted 7 years ago

Cotton Traders is rated 2.7 based on 234 reviews