Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,528 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,528 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love your products and will definitely order again.”

Helpful Report

Posted 8 years ago

Thanks Tami! We appreciate the good review! Happy New Year, Ellen, Electric Tobacconist, Customer Care

Posted 8 years ago

“Easy to order online and arrives quick. Just wish they weren't always out of stock on my preference.”

Helpful Report

Posted 8 years ago

Thanks for the good review! Feel free to send us an email (service@electrictobacconist.com) if there's something we're often out of stock on. You can also sign-up for stock alerts on the product page, we get new stock in daily. Happy New Year, Ellen, Electric Tobacconist, Customer Care

Posted 8 years ago

“Delivery was on time.”

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Posted 8 years ago

Glad delivery was timely! We aim to ship fast. Happy New Year, Ellen, Electric Tobacconist, Customer Care

Posted 8 years ago

“The shipping is super fast and the prices are competative as compared to the Von Erl website with shipping from Germany.....”

Helpful Report

Posted 8 years ago

Judy, Thank you for using Electric Tobacconist, we love to hear that you liked the prices and shipping. Happy New Year. Ellen, Electric Tobacconist, Customer Care

Posted 8 years ago

“The site is user friendly, easy to see all the details of the products, cheap and affordable, it's now my favorite shop”

Helpful Report

Posted 8 years ago

Awesome feedback, thank you. We appreciate you using ET. Happy New Year. Ellen - Electric Tobacconist, Customer Care

Posted 8 years ago

“I appreciated place to purchase my eliquid, however the description of flavors are off and I have ended up with 3 bottles of unusable liquid because it didn't taste like description.”

Helpful Report

Posted 8 years ago

Misty, Sorry to hear you didn't like the liquids, did you contact our support team? We will always help out if this didn't go as planned for you - hello@electrictobacconist.com Happy New Year. Ellen, Electric Tobacconist, Customer Care

Posted 8 years ago

“Well first of all the website was very easy to use and understand, the speed of shipping was within their time limit given to me but I still thought it was fairly slow. The product I bought was very good and satisfied me completely. Overall I give Electric Tobacconist a 4/5 for it has a nice website, mediocre shipping speed, and nice affordable products.”

Helpful Report

Posted 8 years ago

Hey David, Thanks for your considered review. Often shipping speed can be determined by when an order is placed. For example I see one of your orders was placed on a weekend, so will have dispatched the following Monday. Hopefully you find our speed of shipping fast enough to continue to shop with us continuously, but please rest assured we have taken on board your feedback and have noted your destination as one where we may need to find an improved speed of service, With warm regards, Louis Electric Tobacconist® Customer Relations

Posted 8 years ago

“I have ordered from this site twice now. So far, the order has been correct upon arriving. I paid for faster shipping the second time. The package arrived quite quickly and the faster shipping was not very expensive. I like to buy the 5 - 15ml bottles of e-liquid so I can try out new flavors without spending a lot of money. I do have several flavors I don't care for, I would be willing to give them to someone, but I don't know anyone else who uses the e-liquid. I do hate to throw them out if someone could use them.”

Helpful Report

Posted 8 years ago

Tabatha, Thanks for the review and we hope you keep using us to try out new e-juices in 2017. Happy New Year. Ellen - Customer Care

Posted 8 years ago

“I love the verity of products that the company sell. I've purchased 3 different brands. 1. MARK TEN XL2.VUSE3.BLU. The best one that I enjoy is the MARK TEN MENTAL. I do wish that the delivery service was much quicker.”

Helpful Report

Posted 8 years ago

Bryan, Thanks for the review and happy to hear you have enjoyed the selection we offer. Shipping is same day (Mon-Fri before 4pm MST) so it should always get to you fast. Thanks again for using ET. Happy New Year. Ellen - Customer Care

Posted 8 years ago

“I thought I ordered the new triton11with an extra coil but actually ordered the triton 11 starter pack with the two complete original halos. They responded quickly to try and fix the problem. Will definitely order again.”

Helpful Report

Posted 8 years ago

Ken, Our customer care team have sent you a private email to get this sorted, any errors we make will always be corrected. Thanks, Bruce

Posted 8 years ago

“Sent me an email when vusecwas in stock”

Helpful Report

Posted 8 years ago

Tom, Thanks for the review, we are glad you get your VUSE from us and we hope to see you in 2017. Happy New Year. Ellen - Customer Care

Posted 8 years ago

“Fast shipping”

Helpful Report

Posted 8 years ago

Marilyn, We always want to get your order to you as fast as possible, thanks for using us and we look forward to helping you in 2017. Happy New Year! Ellen - Customer Care

Posted 8 years ago

“Delivery is usually fast and have had accurate orders. There have been times the product I want is out of stock so I plan ahead now.”

Helpful Report

Posted 8 years ago

Hi Jenifer, Thanks so much for the great review! We've had a few issues this year keeping up with demand for some of our lines, but as we roll into 2017 and have established better relationships, we feel these should be behind us now. Thanks for your patience and for shopping with us :) Louis ET Customer Relations

Posted 8 years ago

“Shipping is fast. Don't always have everything in stock, but overall good service.”

Helpful Report

Posted 8 years ago

Hey there, Thanks so much for the review! We have had some stock issues due to high demand for certain products, but we believe these to be behind us now. We have secured far more close working relationships, which was something we had to work very hard to achieve in 2016. We look forward to offering and even more reliable service to you in 2017! Happy Holidays! Louis ET Customer Relations

Posted 8 years ago

Electric Tobacconist USA is rated 4.8 based on 35,528 reviews