Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,071 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,071 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very convenient, I wish shipping was a little quicker”

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Posted 5 months ago

“The staff I dealt with were wonderful! So helpful and understanding. Because I'm 73 yrs old, I asked the staff person to tell the driver to give me extra time to get to the door before leaving. Both dispatcher and driver went above and beyond!”

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Posted 5 months ago

“Easy and great”

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Posted 5 months ago

“The Electric Tobacconist company has been great. Their customer service representatives are top notch. The delivery service, is unreliable, I never received my order. But per the agreement, I notified ET on day 40 that I hadn't received my package. After verifying I never signed for delivery, I was refunded the full amount that day.”

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Posted 6 months ago

“I tried to order vape pods, would’ve saved a lot of money compared with retail prices. Turns out they cannot ship product to my state. Customer service people were super responsive and kind. I wish I could be a customer—very impressed with their help center!”

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Posted 6 months ago

“No matter what problem you have they are always happy to assist. The price is great compared to stores and it’s easy.”

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Posted 6 months ago

“I LOVE Electric Tobacconist! And the new shipping system makes it even better. I am a customer for life. Thank you, thank you, thank you!”

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Posted 6 months ago

“I would still be smoking if it wasn’t for these old school vibe vuse miracles. I know I am not alone. This company makes it so easy to get it right to your door. Love it”

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Posted 6 months ago

“Easy to order. Order is shipped quickly. Great product at a great price. I order these once a month”

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Posted 6 months ago

“I don’t know why they won’t ship to Louisiana anymore I have order them previously with no problem now all of a sudden they won’t deliver I have tried the juuls but I can’t do those they give me a headache so I wish they would get the myblu back on track”

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Posted 6 months ago

Hi Patricia, We are at the mercy of our carriers on this. We cannot use USPS, UPS or FedEx so we can only ship where our carrier network can reach. Sometimes they remove zips while they resolve unreliable last mile carriers, so please keep an eye on our zip code checker and hopefully we will be able to ship to you again soon. https://www.electrictobacconist.com/front_restrictions/check_delivery Thanks Louis ET Team

Posted 6 months ago

“Very dependable and easy ordering!!!”

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Posted 7 months ago

Thanks for your review!

Posted 6 months ago

“Privy is well priced and come reasonably quickly.”

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Posted 7 months ago

Thanks Brad!! Louis ET Team

Posted 6 months ago

“Great service and really like the products, especially the Dailys”

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Posted 7 months ago

Thanks for your kind words, Helene! Best wishes Louis ET Team

Posted 6 months ago

“Shipping should be faster.”

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Posted 7 months ago

“These guys are wonderful, the response time is phenomenal. Love this company.. My order took less than 2 weeks from ordering to receiving.”

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Posted 7 months ago

“The shipment takes a long time.”

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Posted 7 months ago

Hi Milagros Sorry to hear this. We are working on delivery times and although we have improved we are aiming to improve yet further in the coming months. Thanks for your feedback, ET Team

Posted 7 months ago

“I love ET, but I do come across several "throw away" vape cigs that just don't work! Still love my NJOY, though! 😁”

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Posted 7 months ago

“You guys are usually pretty solid with orders but my last one wasn’t so great. The pods were old and only 2 packs of them worked out of the 4 packs I bought. I just ordered more so hopefully no problems this time around….”

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Posted 7 months ago

Thanks for your feedback. Please contact our help team for pod issues and they should be able to help. Kind regards, ET Team

Posted 7 months ago

“Need to get the Carolina Bolds. They're a great company.!”

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Posted 7 months ago

Thanks for your feedback! ET Team

Posted 7 months ago

“Products take forever to be shipped. Then the shipping company updates that they have tried to deliver with no one to accept/sign for items, however they never tried to deliver (we were home both days and have a camera, no one came). Reached out to ET and have to wait 40 days, laughable service. Canned response received from ‘customer service’. This is my last order with ET, no trust in the service anymore.”

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Posted 7 months ago

Thank you so much for taking the time to share your experience with Electric Tobacconist USA. We apologize for the inconvenience caused regarding the delivery attempt of your order. We have reported this to our carrier and requested an update on its whereabouts - Once received, the update will be shared with you via the open ticket you have with our support team. Rest assured this will get resolved one way or another. Kind regards, ET Team

Posted 7 months ago

Electric Tobacconist USA is rated 4.8 based on 35,071 reviews