Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to access, convenient, prices lower than retail”

Helpful Report

Posted 7 years ago

Thanks for the positive review! We're happy to hear that you're satisfied with our competitive prices and that you found our website easy to use! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Fast shipping order was correct when I got it”

Helpful Report

Posted 7 years ago

Hi, Michael! Thanks for shopping with us and writing a positive review! We're happy to hear that your order arrived quickly!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Fast reliable delivery and good support”

Helpful Report

Posted 7 years ago

Hi, Misty! Thanks for shopping with us and writing a positive review! We're glad to know that you had a great customer experience and that your order arrived quickly!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Great website layout and incredible shipping speeds (granted I live near the shipping center). It's great that I can order on a Monday evening, for instance, and receive my product on Wednesday.”

Helpful Report

Posted 7 years ago

Hi, Dylan! Thanks for your positive review! We're so happy to hear that you find our website easy to navigate and that your order arrived quickly!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“I actually received the wrong product but ET worked quickly to rectify the problem. I haven’t received the correct product yet but have no reason to think I won’t.”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review Karry! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Quick shipping and Good selection of juices to pick from plus really great and fast customer service.”

Helpful Report

Posted 7 years ago

Hi, Wendy! Thank you so much for your positive review! We're glad to hear that you had a great customer experience and that your order arrived quickly! We're also happy that you're pleased with our selection of products!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Good alternative for quitting cigarettes”

Helpful Report

Posted 7 years ago

Thank you so much for your positive review! We're happy to know that you had a good customer experience with us!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Got what I wanted at a good price, they shipped it quick but usps delayed the shipment about 4-5 days”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Service is awesome, shipping is very fast. Website easy to use. My complaint would be some of the pods are leaking when they arrive, however my thoughts are that it is Electric Tobacconist fault, but the makers.”

Helpful Report

Posted 7 years ago

Hey! Thanks so much for leaving us such an awesome review! We are so happy to hear you were satisfied with our products. Let us know if there is anything more we can do to assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I really liked ET website and how easy it is to process the orders.”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review Larissa! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“My order was shipped in a timely fashion. I dont have anything bad to say a out Electric Tobbacconist. Also their prices were the best i could find on what i was looking for.”

Helpful Report

Posted 7 years ago

We wanted to thank you for leaving us such an awesome review Louis! We hope you will continue to shop with us here at the Electric Tobacconist for all of your vaping needs. Let us know if there is anything we can do to further assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I got my juul pods for much cheaper that juul.com and that's awesome!!”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review Isabella! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Easy to use website, received product in a very reasonable timeframe.”

Helpful Report

Posted 7 years ago

We wanted to thank you for leaving us such an awesome review Marc! We hope you will continue to shop with us here at the Electric Tobacconist for all of your vaping needs. Let us know if there is anything we can do to further assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Shipping is a tad slow, but you can tell it’s the post office not them because they get your order out to the post office the same day you order it. A good selection of product, fast post office drop off, and they’ve made it very easy to purchase something you’ve already purchased.”

Helpful Report

Posted 7 years ago

Hey Matthew! Thanks so much for leaving us such an awesome review! We are so happy to hear you were satisfied with our products. Let us know if there is anything more we can do to assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I just placed my second order both orders I selected Priority shipping. The first order USPS made a huge mistake that caused an over 2 day delay. So fingers crossed it will be here in three days as should be. Process of ordering is very easy and quick. I order the Pods, they were packed very well. At this point I'm very pleased.”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review Sharon! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“product came fast but the markten cartridges do not fit v2 batteries and you didnt have v2 refills so I'm out $7.99”

Helpful Report

Posted 7 years ago

Hey Rebecca! Thanks so much for leaving us such an awesome review! We are so happy to hear you were satisfied with our products. Let us know if there is anything more we can do to assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“This was my first order with Electric Tobacconist. I found the web site easy to navigate, prices (on starter kit/pod devices) to be very good, and shipping costs to be reasonable. The only area in which I believe they could improve is with regard to what they refer to as "dispatch". I'm thrilled that they can process an order and package it so quickly, but that doesn't make a bit of difference if it takes additional *days* to get it posted/in the mail. I believe they should eliminate the "dispatched" notification, and replace it with a "shipped" notification that includes the tracking number. Yes, there will always be a delay before the carrier service shows a tracking update, but it just makes more sense. Send the "shipped" email, and get the orders to the carrier for physical acceptance as soon as possible. Spoiler Alert: I ordered a subsequent time, and the dispatch to shipped time was much improved. Still, I think this one process change would improve service.”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review Mark! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Your website are great. Fast delivery and all. But one thing I’m kinda confused it that I order a few Bo Caps but on your site it said 3.5 but once it delivered it is 4.0. Everything beside that this site is great.”

Helpful Report

Posted 7 years ago

We wanted to thank you for leaving us such an awesome review M! We hope you will continue to shop with us here at the Electric Tobacconist for all of your vaping needs. Let us know if there is anything we can do to further assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Always have my refill in stock. Every button/page I have used on the website has worked well. Convenient options to repeat last order. All orders have arrived very timely...except my last order placed 11 days ago...still waiting for it to arrive, but service dept. responded to my ticket quickly yesterday, waiting to see what they may do.”

Helpful Report

Posted 7 years ago

“They have great customer service and responded to all my emails so quickly. service was okay, but i ordered right before MLK day so that might have been my fault. I like how the websites categorized and it makes it easy to find stuff.”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review Thyrone! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews