Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shipping is very fast and its tax free”

Helpful Report

Posted 7 years ago

Hi, Naveen! Thanks for the positive review! We're so happy to hear that your order arrived quickly! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“It came on time.”

Helpful Report

Posted 7 years ago

Hi, Mike! Thanks for the positive review! We're glad to hear that your order arrived quickly! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Ease of use fast shipping would use website again”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review Jade! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Great response time, only issue is the map shown for package delivery”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I can find any flavor im looking for”

Helpful Report

Posted 7 years ago

Hi, Carmen! Thanks for the positive review! We're happy to hear that you were able to find exactly what you were looking for on our website! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“I liked everything about the website and the products.”

Helpful Report

Posted 7 years ago

“Awesome service the shipping is very fast that I was impressed. will order more very soon thank you”

Helpful Report

Posted 7 years ago

Hi, Albert! Thanks for the positive review! We're so happy to hear that you had a great customer experience with us and that you'll be back for more! We're also glad to know that your order arrived quickly! Thanks for shopping with us, Albert! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“I was happy with how easy ordering was, and the shipping time was not too long. The one thing that I really appreciate are the 10% off discounts they always provide which makes a difference when you spend enough.”

Helpful Report

Posted 7 years ago

Thanks for the positive review! We're so happy to hear that you had a great customer experience with us! We're also glad to know that you found our website easy to navigate during the ordering process and that your order arrived promptly! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“ET has Ziip Pods... that's a plus for me.”

Helpful Report

Posted 7 years ago

Thanks for the positive review! We're happy that you were able to find exactly what you were looking for on our website! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Though they made a mistake they still got my order out as soon as possible and it was shipped priority so I really appreciated that”

Helpful Report

Posted 7 years ago

Hi, Elijah! Thanks for the positive review! We appreciate your business and look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

Hi, Elijah! Thanks for the positive review and for shopping with us!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Easy to use and compact. No need to search for trash can to throw the used cigarette butts.”

Helpful Report

Posted 7 years ago

Hi, Daniel! Thanks for the positive review! We're glad to know that you're pleased with the item you purchased from our website! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“well me and my wife stoped smokeing about a year and a moth ago. and have been injoying your flaver chambers some good some not so good. shipping was bad and now its faster and helps us out. I like the changes keep up the good work, as a ongoing customer timeing is averything lol Thanks.”

Helpful Report

Posted 7 years ago

Hi, Christine! Thank you for the positive review! We're so glad to hear that you and your wife have been enjoying the flavor chambers that you purchased on our website! We're also happy to know that your orders are arriving more quickly now! We'll keep up the good work, for sure! Thanks for continuing to shop with us, Christine! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“The product is well made and efficient. High quality for the price. The pods or cartridges last long and are easy to replace. Shipping took 2 weeks, sadly. I learned that if while you charge the Phix to place the pods cover back on the pod, it will extend it's life span. Lessens the evaporation while the Phix is charging. After charging a couple times, while about a month it has become difficult to place the Phix into the charger to let it recharge. Like it will not fit, I have to apply pressure and fiddle with it. Also, juice or liquid from the pod will occasionally leak to where the Phix and the pod connect inside. It will create a burning taste. Simply use a Q-tip and clean out the debris. Good as new. Before placing a new pod into your Phix, it helps to do dry inhales to release the air bubbles that are caught in the cotton of the pod. This also help with any type of "burnt" taste. -Phix Review -Samantha R.”

Helpful Report

Posted 7 years ago

Hi, Ruth! Thanks for the positive review! We're glad to know that you're happy with your PHIX and the pods! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Electric Tobacconist® USA made me happy by great shipping speed to the east coast, although a bit pricey they have a good selection of juice and decent selection of Vape products.”

Helpful Report

Posted 7 years ago

Thanks for the positive review! We're glad to hear that your order arrived quickly and that you're pleased with our product selection! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“I ordered Phix pods online. Site was easy to use, got a discount when I ordered 4 packs, and received them in a few days. Easy, cheaper, and quick. Can't get better than that. Just wish they had more flavors to choose from. Love the Melon though.”

Helpful Report

Posted 7 years ago

Thanks for the positive review! We're so happy to hear that you had a great customer experience and that your order arrived quickly! We're also glad to know that you found our website easy to navigate! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“You replace my damage order very quick and with no hassle so thank you”

Helpful Report

Posted 7 years ago

Hi, Russell! Thanks for the positive review! We're glad to hear that you had a good customer experience! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Fast shipping”

Helpful Report

Posted 7 years ago

Thanks for the positive review! We're happy to hear that your order arrived quickly! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Shop there often and satisfied most of the time but last purchase I received was faulty”

Helpful Report

Posted 7 years ago

Hi, Jacob! Thanks for the four-star review! If you're having an issue with a faulty product, please contact customer service, and we'll take care of that for you right away!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Delivery was fast. Prices are low. Checking out was easy.”

Helpful Report

Posted 7 years ago

Thank you for your positive review! We're happy to hear that you had a good customer experience and that your order arrived quickly! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“The site is easy to follow and so far the product seem to be of good quality. The pricing is also very good.”

Helpful Report

Posted 7 years ago

Hi, Daniel! Thanks for the positive review! We're happy to hear that you're pleased with our product selection and our competitive prices! We're also glad that you found our website easy to use! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews