Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, alternative products and discounts”

Helpful Report

Posted 7 years ago

Hey! First of all, we would just like to thank you for the very nice five-star review! We are glad you're pleased with all of our greats deals! We try our best to give our customers the easiest, fastest, and best quality products and service. We hope you continue to choose ET for all your vape needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“Electric tobacconist is a good site with a decent selection, i say decent as there juice selection is a little lacking, but this is made up for the fact THEY ACCEPT PAYPAL!!! The delevery times are good as is the ease of use for the site, I havent delt with CS yet so i cant speak on that As a new vape user who is sceptical about putting out my card info this was a good site to start with Also prices for items such as rigs and coils are cheaper than my local shop wich is great Only reason i rated 4 not 5 is due to there juice selection”

Helpful Report

Posted 7 years ago

Hey there Charles! First of all, we would just like to thank you for taking the time out of your day to give us such a great and positive review! Also, we are very glad you are pleased by the simplicity of our easy to navigate website. Yes, we take security precautions very seriously and want to keep everyone safe from fraud. We try our best to give our customers the easiest, fastest, and best quality products and service. We hope you continue to choose ET for all your vape needs! Can't wait to receive your next order! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“Convenient”

Helpful Report

Posted 7 years ago

Hey there Jacklyn! Glad you think the ET website is convenient. We try to give our customers the fastest and most convenient shopping experience. Hope to see you back soon! Also thanks for taking the time out of your day to give us a nice review. Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“Great service and the package arrived exactly when it said it would.”

Helpful Report

Posted 7 years ago

Hi, Dillon! Thanks for the positive review! We're happy to hear that you had a great customer experience with us and that your order arrived quickly! Thanks for shopping with us! We look forward to your next order! Jane Customer Care Electric Tobacconist

Posted 7 years ago

“My order came 3 days earlier than expected and I was so excited. The website was so easy to use and there were some great deals on there. Everything was right on my order when it got here. I am super happy!”

Helpful Report

Posted 7 years ago

Thanks for the positive review! We're happy to hear that you had a great customer experience with us and that your order arrived quickly and as expected! We're also glad that you found our website easy to navigate and that you're pleased with the deals we offer! Thanks for shopping with us! We look forward to your next order! Jane Customer Care Electric Tobacconist

Posted 7 years ago

“Fast delivery good price”

Helpful Report

Posted 7 years ago

Hi, Christopher! Thanks for the positive review! We're happy to hear that you had a good customer experience with us and that your order arrived quickly! We're also glad to know that you're satisfied with our competitive prices! Thanks for shopping with us, Christopher! We look forward to your next order! Jane Customer Care Electric Tobacconist

Posted 7 years ago

“They have a wide variety of products and option as well as plenty of ways and chances for discounts. Shipping always comes within the first day or two of the shipping window so I like that I am not waiting a long time for what I've ordered”

Helpful Report

Posted 7 years ago

Hey Christina, Thanks for leaving us a great review. We're glad to hear you are enjoying the website and getting your orders on time. Jeff Customer Care Electric Tobacconist

Posted 7 years ago

“My purchases here have been very good, product as described, shipping was efficient and I was overall very satisfied.”

Helpful Report

Posted 7 years ago

Hey! Thanks so much for leaving us such an awesome review! We are so happy to hear you were satisfied with our products. Let us know if there is anything more we can do to assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Product was shipped two days after order, however came in a timely fashion within expected delivery range. Overall good service and prices.”

Helpful Report

Posted 7 years ago

Hi, Samuel! Thanks for the positive review! We're happy to hear that you had a great customer experience with us and that your order arrived quickly! We're also glad to know that you're satisfied with our competitive prices! Thanks for shopping with us, Samuel! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“I had to email them because I thought my device wasn’t working (it was I just didn’t know how to turn it on lol) but they got back to me so fast!”

Helpful Report

Posted 7 years ago

Hi Angela, Thanks for the review! We are so glad we were quickly able to help you out with your issue! Always reach out if we can help with anything. Blossom-Customer Care-Electric Tobacconist

Posted 7 years ago

“Prices are responsible and shipping was fast.”

Helpful Report

Posted 7 years ago

Thanks for the positive review! We're happy to hear that you had a great customer experience with us! We're also glad that your order arrived quickly and that you're satisfied with our competitive prices! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Fast shipping.But can do better on the price.its really to high.do better on price will get five Stars.over all ok.”

Helpful Report

Posted 7 years ago

Hi, Thomas! Thanks for the positive review! We're happy to hear that your order arrived quickly! Do you know about out price-match promise? If you find one of our products cheaper on another website, excluding auction/marketplace websites like eBay and Amazon, we will match it! You can read more about our price-match promise, including exclusions and conditions, on our website! Thanks for shopping with us, Thomas! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“A great selection at reasonable prices with awesome coupons! The only thing is that I did not realize that one of my items was not by the manufacturer of my vape and was a third party. The pods work great -- i just wish this had been clearer on the website.”

Helpful Report

Posted 7 years ago

Hi, Jacqueline! Thanks for the positive review! We're glad to hear that you're pleased with your purchase and satisfied with our competitive prices! We will be sure to pass along your note about our website! Thanks for shopping with us, Jacqueline! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“I ordered a charger for my vape pen, received the wrong item. I contacted The Tobacconist and my email was acknowledged and my replacement was sent immediately.”

Helpful Report

Posted 7 years ago

Hi, Dolores! Thanks for the positive review! We're glad to hear that we were able to resolve the issue with your order! Please let us know if you need anything else! Thanks for shopping with us!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“SERVICIO RESPONSABLE”

Helpful Report

Posted 7 years ago

Hi, Sergio! Thanks for the positive review! We're happy to hear that you had a great customer experience! Thanks for shopping with us!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Fast shipping.got exactly what I ordered.”

Helpful Report

Posted 7 years ago

Thanks for the great review! We're glad to hear that your order arrived quickly and as expected! Thanks for shopping with us!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Good prices compared to competitors, reliable.”

Helpful Report

Posted 7 years ago

Hi, Cameron! Thanks for the awesome review! We're happy to hear that you had a great customer experience with us! We're also glad that you're satisfied with our competitive prices! Thanks for shopping with us, Cameron! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“It made me happy for the product and the way it works but the thing that doesn’t make me happy is the usps how long it takes to ship”

Helpful Report

Posted 7 years ago

Thanks for the awesome review! We're glad to hear that you're happy with the product you purchased from our website! Thanks for shopping with us!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“I received exactly what I ordered a couple days earlier than the anticipated delivery date. The online ordering process was easy to use and completely secure.”

Helpful Report

Posted 7 years ago

Hi, Jessica! Thanks for the awesome review! We're happy to hear that your order arrived quickly and as expected! We're also glad to know that you found our website easy to navigate throughout the ordering process! Thanks for shopping with us, Jessica! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

“Have had it for several days now and absolutely love it. I ordered it regular shipping and it came 2 days later. I initially had a problem with the glass tube that held the liquid but they quickly rectified that issue and sent me a new one. I ordered the menthol and strawberry oils based on the reviews and am happy with both. Both have a soft flavor and neither taste chemically which was a pleasant surprise. The vape has a great draw and charges quickly so it can be recharged for 15 minutes in a crunch. I had initially sent the company several emails about the glass tube and found the company to be very responsive to the emails I sent. All were responded to the same day. For the price, I would not hesitate to recommmed this vape to anyone. In terms of negatives, I believe one charge doesn't last 4 hours - but since it charges fairly quickly, I haven't found that to be a big issue.”

Helpful Report

Posted 7 years ago

Thanks for the positive review! We're happy to hear that you had a good customer experience and that we were able to resolve your issue! We're also glad that your order arrived quickly and that you're satisfied with our competitive prices! Thanks for shopping with us! We look forward to your next order!--Jane, Customer Care, Electric Tobacconist

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews