Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was very easy. Delivery was fast for free standard shipping option. Although I had to remove an item from my bag to get the free shipping. I had a coupon for percentage off and only good for up to $100 and site offered free standard shipping over $75. I had over $100 before the discount offer so it didn't discount anything until I actually removed an item making my merchandise subtotal less than $100. At that point the coupon worked. I would think you would want a customer to buy as much as possible and only discount up to $100 of the merchandise. I didn't want to order the removed item separately because of free shipping so you did lose a sale.”

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Posted 7 years ago

“Electric Tobacconist is such a reliable company! Ever since I started ordering from their site, I have received high quality products in a timely manner and quick customer service when needed. highly recommend!”

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Posted 7 years ago

Hey Joseph! Thank you for your review! We strive to provide a positive buying experience with smooth customer service and same-day shipping. Happy to hear you have been enjoying your experience with ET thus far! We hope you continue to choose ET for all of your vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Great product”

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Posted 7 years ago

Hey Amanda! Thank you for your review! We try our best to provide a wide variety of product and a smooth customer experience. We hope you continue to choose ET for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Love the selection of disposables--wish the Naked100 could be bought in bulk or that the site ran discounts as frequently as many of its competitors, but it also outdoes other major e-cig online venues in terms of customer service and reliably fast shipping.”

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Posted 7 years ago

Thank you for your review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“I'm so happy with each taste you have to offer.Trying a new flavor is enjoyable.”

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Posted 7 years ago

Thanks for the review Robin! We try and provide a variety of flavors so we can satisfy everyone's flavor preferences! Theodore Customer Care Electric Tobacconist

Posted 7 years ago

“After having an issue with my products, they were kind enough to make things right and send me a new one! Very pleased about that. Amazing customer service”

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Posted 7 years ago

Glad we were able to sort out the product issues you were having! We do our best to provide excellent customer service. Thanks for the review Teresa! Theodore Customer Care Electric Tobacconist

Posted 7 years ago

“Great company, great products!”

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Posted 7 years ago

Hey Scott! Thank you for leaving us a great review! We are glad to hear you were so pleased with ET and all the great products we have to offer. We try our best to provide our customers with the best products and service. We hope you continue to choose ET for all your vape needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“You’ve gone above and beyond to make me happy, even after several damaged items were received. And for a company to stand behind there merchandise, we’ll that doesn’t happen as much as it should. Thank you Dawn p.s. I love my mod and my friends as well you got a good thing going. Keep it up!”

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Posted 7 years ago

Hey Dawn! Thank you very much for leaving us such an awesome and positive review! We are glad to hear that you were so pleased with our customer service, we always try to assist our customers with any problem they may have so we can find a situation as soon as possible. Glad to hear you and your friends all love the products you received from us! Thank you for shopping with us and we hope you continue to choose ET for all your vaping needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“Always fast shipping, great selection. My go too site....”

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Posted 7 years ago

Hey Bart! Thank you for leaving us such a positive review! We are glad to hear you were so pleased with our fast shipping and the wide variety of products we have to offer. Thank you for choosing ET for all your vaping needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“The communication through email was great and the product arrived in good condition!”

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Posted 7 years ago

Hey Lisa! We are very glad you were so pleased with our customer service team and that your product arrived safely. Thank you for leaving us such a positive review. We hope you continue to choose ET for all your vape needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“Customer support is outstanding. Website is a dream to navigate through thanks to the filters provided. Shipping via USPS is a nightmare, thanks to the fact that the post office is apparently convinced that e cigarette vendors in Colorado are shipping weed, and reroute your packages to various inspection facilities before finally delivering them to the customer with no explanation. This is the third recent shipment that took 10 or more days to arrive because if the post office's paranoia.”

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Posted 7 years ago

Hey Carla! Thank you very much for leaving us such an outstanding review! We definitely appreciate it. We are glad to hear you were so pleased with our easy to navigate website. Thank you for complimenting our customer service staff! They most definitely try their best to assist all the customers quickly and efficiently so everyone can get their products as soon as possible and in great conditions. Thank you for choosing ET for all your vaping needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“The shipping was on time and reliable. Having PayPal as a payment option is a must for me now because of how easy it is to set up a purchase. Can't wait to buy again!”

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Posted 7 years ago

Hey Dj! We are very glad to hear that you were so pleased with the fast shipping and the payment options we have available. Thank you for leaving us this great positive review. We are glad you have chosen ET as your go-to website for all your vaping needs. We look forward to receiving your next order! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“The service is good the mail went out promptly and it was all in good order the website was easy to use and one of the few companies to take Paypal which was a plus”

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Posted 7 years ago

Hey there Ed! We are very glad to hear you had such a great experience shopping at ET! Thank you very much for leaving us such a positive review, we greatly appreciate it. We are glad to hear you were so pleased with the payment options, our fast shipping, and the easy to navigate website. We always try our best to provide our customers with the best products and service. Thank you for choosing ET for all your vape needs! We hope you continue to shop with ET. Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“I was so frustrated dealing with V2 directly. I would place an order, they would charge my credit card and then I would wait 2 months for the product I ordered. I found Electric Tobacconist on an internet search, placed an order and received in less than a week! I will continue to use Electric Tobacconist!”

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Posted 7 years ago

Hey! We are very glad to hear you had such a great experience using ET for the first time! We definitely try our best to provide our customers with great products and service, including our fast shipping. Thank you very much for leaving us such an awesome and positive review! Thank you for choosing ET for all your vape needs! We can not wait to receive your next order. Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“I was overall very satisfied when using this website, the website wasn’t difficult to navigate and find things that i needed. The only complaint i could say i have is when ordering something i never receive my tracking number for the product and it was a guess when it would arrive.”

Helpful Report

Posted 7 years ago

Hey there Tyler! We are very glad to hear you were so pleased with your products and our easy to navigate website! Any time you have a problem with orders feel free to contact our customer care team through email, which is listed on the website and we will be more than happy to assist you. We hope you continue to choose ET for all your vape needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“Amazing website ships the same day 100% trusted”

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Posted 7 years ago

Hey! Thank you very much for leaving us such an awesome review! We are really glad you are so pleased with our fast shipping. We hope you continue to choose ET for all your vape needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“Hello I just returned home from the hospital this past week and I realized that I never received my order. It’s funny you contacted me because I was going to send you an email to inquire what had happened. My neighbor took in my mail while I was there and my order never arrived. I did notes the funds came out of my checking. I wasn’t sure what had happened to , Being I am homebound andI rely on mail-orderSo let me know what I can do Thank you”

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Posted 7 years ago

“Very good site pods come quick although out of stock on most of juul compatible pods.”

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Posted 7 years ago

Hey Daniel! Glad to know you appreciate our fast shipping! We try our best to deliver our customers with easy, fast, and best quality products and service! Hope to see you back ordering again. Thank you for choosing ET for all your vape needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“easy to order stuff”

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Posted 7 years ago

Hey! First of all, we would just like to thank you for the very awesome review! We are very glad to hear that you were satisfied with the service you got and with your order! We try our best to give our customers the easiest, fastest, and best quality products and service. We hope you continue to choose ET for all your vape needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

“Quick feedback an shipping”

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Posted 7 years ago

Hey! First of all, we would just like to thank you for the very nice five-star review! We try our best to give our customers the easiest, fastest, and best quality products and service. We hope you continue to choose ET for all your vape needs! Crystal Customer Care Electric Tobacconist

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews