Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a new customer and am satisfied with this company. I misread a sale and thought I was right. They were quick in returning my email and quick to address my question.”

Helpful Report

Posted 7 years ago

Hey Gloria! We are glad we could help! Hope you continue to choose us for all of your future vaping needs! Thanks for the review! Randy Customer Care Electric Tobacconist

Posted 6 years ago

“Speed and deliver are great but getting order placed has problems and no one to talk to!!”

Helpful Report

Posted 7 years ago

Hi Herman! Thanks for the review. If you have any issues in the future please feel free to put a ticket in with our help desk on the website and someone from our Customer Care team will be able to resolve your issue. We hope you continue to choose us for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 6 years ago

“So far I've had a great experience, I've purchased two items from this site and have received them both in perfect condition and generally on time. Looking forward to future business here.”

Helpful Report

Posted 7 years ago

Hi Joshua! We are happy to hear you enjoyed your experience with us! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we look forward to seeing your orders with us in the future! Randy Customer Care Electric Tobacconist

Posted 6 years ago

“Overall great service. The shipping was wonderful and the prices are great. I would highly recommend them to anyone looking to fulfill their nicotine thirst!”

Helpful Report

Posted 7 years ago

Hey Jakeb! We are happy to hear you enjoyed your experience with us! Our warehouse works hard to make sure all orders get shipped out same-day. Glad you enjoy our website and we hope you continue to choose us for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 6 years ago

“Products were great, but delivery could be a bit faster. Or I'm just used to buying stuff off of amazon.”

Helpful Report

Posted 7 years ago

Hey Wilson! Thanks for your review! Our warehouse now gets all orders out same day. Glad to hear you enjoyed our website! We hope you continue to choose us for all of your vaping needs! Randy Customer Care Electric Tobacconist

Posted 6 years ago

“Love the product-shipping was 2 days off however.”

Helpful Report

Posted 7 years ago

We are happy to hear we were able to help you out! Thank you for the great review! Randy Customer Care Electric Tobacconist

Posted 6 years ago

“Hello Electric Tobacconist, I really like the website for the good prices and user friendly interface, as well as being able to use PayPal. My only concern is how long it takes to dispatch the shipments. I ordered two days ago and it still has not been processed. My friend has done similar orders, in terms of basket, and he revived his two days later with the same shipping option. Other than that I'll still be a customer. Thanks, Billy Buisch”

Helpful Report

Posted 7 years ago

Hey William! Thank you so much for your fantastic review! We try our best to provide a positive buying experience for our customers with a wide variety of products, competitive pricing, and smooth customer service. We have been working on our shipping department and we usually get all shipments out same day. We look forward to seeing your future orders with us! Randy Customer Care Electric Tobacconist

Posted 6 years ago

“Good Service. I’m able to find what I need on the site pretty quickly and easily”

Helpful Report

Posted 7 years ago

Hey Nicolas! Thanks for the review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 6 years ago

“Quick shipping, large selection. Customer service is responsive.”

Helpful Report

Posted 7 years ago

We have reach out to you about this issue via email in order to resolve the problem! Blossom Customer Care Electric Tobacconist

Posted 6 years ago

“easy ordering and shipping.”

Helpful Report

Posted 7 years ago

Hey Kathy! Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 6 years ago

“Smoking vaps is new to me, and ET has a good variety of pods for my JUUL.”

Helpful Report

Posted 7 years ago

We are glad you enjoyed your experience with us! We hope you continue to choose ET for all of your future vaping needs. Thanks for your review! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“My e-liquid was delivered within four days in perfect condition. The process of ordering was super easy, and the coupon codes available online for the store help make a great price even better!!!”

Helpful Report

Posted 7 years ago

Hey Kelsey! Thanks for the review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Provided an extensive selection of products in an esy to use format. Shipping was fast and accurate. Frequent promotions on the site make it easy to come back and order more products!”

Helpful Report

Posted 7 years ago

Hey Joshua! Thanks for the great review! We get out all orders same-day. Glad you enjoyed our website and we look forward to seeing your future orders with us! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Electric tobacconist has almost any product you could possibly need for vaping. They carry anything from vapes to the liquids to accessories and necessities! However, the reason i give 4 stars instead of 5 is because anytime i go on their site from my mobile device, it is next to impossible to use. I do not have this problem with other sites so it leads me to believe it is not a phone error. Other than that, i love this place!”

Helpful Report

Posted 7 years ago

Hey Julia! Thank you for the great review! If you have any details on how the phone version of the site is hard to use, we will definitely look into it. We are happy to hear you have been having a good experience with us otherwise! We hope you continue to choose us for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“i ordered from four websites in the same day, only you have delivered the goods within 2 weeks”

Helpful Report

Posted 7 years ago

Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“I love the cue e cigs with apple tobacco pods. They are quick and easy to use although a little expensive. You are quick to send products I order and reply online to tell me they are sent with a tracking feature I like. Thank you”

Helpful Report

Posted 7 years ago

Hi Margaret! Thanks for the review! We are happy to hear you have been enjoying your experience with us. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“I bought this because some you tubers have mentioned the Boulder on their website, I bought one for myself. My husband wanted one some I order him one. I like it and it's so affordable. I use nic salts and he uses free nicotine. Thanks for making so affordable and keeping me off the icky sticks.”

Helpful Report

Posted 7 years ago

Thank you so much for your great review! We try our best to provide a positive buying experience for our customers with a wide variety of products and smooth customer service. We hope you continue to choose ET for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Received two tanks but nither one would work, but after the review was informed that they were replacing them. So that is what is considered good customer service.”

Helpful Report

Posted 7 years ago

Hi Dennis! We are glad to hear we were able to smoothly resolve your issue! We hope you continue to choose ET for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Good selection but not always at the best price”

Helpful Report

Posted 7 years ago

Thanks for the review! We try our best to keep prices competitive and offer a wide variety to choose from. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Delivered before expected schedule, arrived in perfect order”

Helpful Report

Posted 7 years ago

Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews