Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,609 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,609 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Service. I’m able to find what I need on the site pretty quickly and easily”

Helpful Report

Posted 7 years ago

Hey Nicolas! Thanks for the review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Quick shipping, large selection. Customer service is responsive.”

Helpful Report

Posted 7 years ago

We have reach out to you about this issue via email in order to resolve the problem! Blossom Customer Care Electric Tobacconist

Posted 7 years ago

“easy ordering and shipping.”

Helpful Report

Posted 7 years ago

Hey Kathy! Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Smoking vaps is new to me, and ET has a good variety of pods for my JUUL.”

Helpful Report

Posted 7 years ago

We are glad you enjoyed your experience with us! We hope you continue to choose ET for all of your future vaping needs. Thanks for your review! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“My e-liquid was delivered within four days in perfect condition. The process of ordering was super easy, and the coupon codes available online for the store help make a great price even better!!!”

Helpful Report

Posted 7 years ago

Hey Kelsey! Thanks for the review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Provided an extensive selection of products in an esy to use format. Shipping was fast and accurate. Frequent promotions on the site make it easy to come back and order more products!”

Helpful Report

Posted 7 years ago

Hey Joshua! Thanks for the great review! We get out all orders same-day. Glad you enjoyed our website and we look forward to seeing your future orders with us! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Electric tobacconist has almost any product you could possibly need for vaping. They carry anything from vapes to the liquids to accessories and necessities! However, the reason i give 4 stars instead of 5 is because anytime i go on their site from my mobile device, it is next to impossible to use. I do not have this problem with other sites so it leads me to believe it is not a phone error. Other than that, i love this place!”

Helpful Report

Posted 7 years ago

Hey Julia! Thank you for the great review! If you have any details on how the phone version of the site is hard to use, we will definitely look into it. We are happy to hear you have been having a good experience with us otherwise! We hope you continue to choose us for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“i ordered from four websites in the same day, only you have delivered the goods within 2 weeks”

Helpful Report

Posted 7 years ago

Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“I love the cue e cigs with apple tobacco pods. They are quick and easy to use although a little expensive. You are quick to send products I order and reply online to tell me they are sent with a tracking feature I like. Thank you”

Helpful Report

Posted 7 years ago

Hi Margaret! Thanks for the review! We are happy to hear you have been enjoying your experience with us. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“I bought this because some you tubers have mentioned the Boulder on their website, I bought one for myself. My husband wanted one some I order him one. I like it and it's so affordable. I use nic salts and he uses free nicotine. Thanks for making so affordable and keeping me off the icky sticks.”

Helpful Report

Posted 7 years ago

Thank you so much for your great review! We try our best to provide a positive buying experience for our customers with a wide variety of products and smooth customer service. We hope you continue to choose ET for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Received two tanks but nither one would work, but after the review was informed that they were replacing them. So that is what is considered good customer service.”

Helpful Report

Posted 7 years ago

Hi Dennis! We are glad to hear we were able to smoothly resolve your issue! We hope you continue to choose ET for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Good selection but not always at the best price”

Helpful Report

Posted 7 years ago

Thanks for the review! We try our best to keep prices competitive and offer a wide variety to choose from. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Delivered before expected schedule, arrived in perfect order”

Helpful Report

Posted 7 years ago

Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“You guys did good on everything but he one thing I would change is more updates on when the package comes. Thanks”

Helpful Report

Posted 7 years ago

Thanks for the review! Our warehouse works hard to get all orders out same-day. USPS updates shipping information every time your package is scanned, so we have no control over updates. Glad you enjoyed our website! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“I have been shopping here for a while really good service the price come very quick and they give you good discounts and I really enjoyed shopping there thank you for having me have a great day”

Helpful Report

Posted 7 years ago

Hi Robert! Thank you for your great review! We strive to provide a positive buying experience with smooth customer service and same-day shipping. We look forward to seeing your orders with us in the future! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Great product”

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Posted 7 years ago

Hey Brandon! We are happy to hear you are enjoying your purchase and hope you continue to choose ET for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Everything was cheaper than the stores which I like, however, I think shipping takes too long and would like a quicker turnaround period.”

Helpful Report

Posted 7 years ago

Hi Courtney! We are happy to hear you had an overall good experience with us! Our warehouse usually ships out all orders same-day. But sometimes hiccups occur. Please don't hesitate to reach out to our customer service team if you have any issues in the future. We hope you continue to choose ET for all of your future vaping needs! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Everything is excellent. They just have a problem with the shipping address process”

Helpful Report

Posted 7 years ago

Hey Marielis! We are glad to hear you had a good overall experience with us! Please don't hesitate to reach out to our customer service team with any issues. Thank you for your review! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Laser fast shipping! Ordered on Wednesday, vaping delicious juice on Friday. Almost everything was great. Only issue was that one of the bottles I ordered was leaking during shipment. It was sealed in plastic, so the cap stayed on. However, the cap was open a turn or two under the plastic and half the smurf cake I ordered leaked all over the package. Once I cleaned the bottles off, I was very happy with the products.”

Helpful Report

Posted 7 years ago

Hey Fabio! We are glad you had a good experience with us! If you have any issues in the future please reach out to our customer service team. Thank you for the great review! Randy Customer Care Electric Tobacconist

Posted 7 years ago

“Great service”

Helpful Report

Posted 7 years ago

We are happy to hear you had a good experience with us! Thank you for the review! Randy Customer Care Electric Tobacconist

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,609 reviews