Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,527 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good selection and quick shipping. Probably will order from them again.”

Helpful Report

Posted 7 years ago

We wanted to thank you for leaving us such an awesome review James! We hope you will continue to shop with us here at the Electric Tobacconist for all of your vaping needs. Let us know if there is anything we can do to further assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Low prices and frustration free paying”

Helpful Report

Posted 7 years ago

We wanted to thank you for leaving us such an awesome review Intan! We hope you will continue to shop with us here at the Electric Tobacconist for all of your vaping needs. Let us know if there is anything we can do to further assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Ease of use on the website and quick free shipping”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review William! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Easy to make the transfer from cigarettes to vaping.”

Helpful Report

Posted 7 years ago

Hey Marilyn! Thanks so much for leaving us such an awesome review! We are so happy to hear you were satisfied with our products. Let us know if there is anything more we can do to assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“The item I ordered never got to the person I sent it to. I reached out to the customer service and they were very flexible. Responded within the same day and gave me all the information I needed to get my order to my friend! Would order again in the future.”

Helpful Report

Posted 7 years ago

Hi Olivia, We are very sorry the order was not delivered, however USPS does not deliver to addresses when the name on the order does not match the name of the homeowner. We have received your package as a return to sender and have reached out to you via email about re-shipping. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Delivery came as expected. Packaging was superb”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review Wendi! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“The product is great. It took about 10 days to receive my order, but we had a holiday and some freak winter storms that probably delayed the order somewhat.”

Helpful Report

Posted 7 years ago

We wanted to thank you for leaving us such an awesome review Barbara! We hope you will continue to shop with us here at the Electric Tobacconist for all of your vaping needs. Let us know if there is anything we can do to further assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Comparable pricing to other sites, not all that happy with their shipping, always takes a week to get my order. I ordered Sun. at noon and did not receive shipping conformation until Tues. afternoon. I was informed that my order did not ship till Tues. was because Monday was a holiday MLK Day. Now upgraded my review for ET with a 4 star rating.”

Helpful Report

Posted 7 years ago

So sorry about the delayed shipping, however USPS does not ship on MLK Day so we were unable to get the orders out until Tuesday! We have reached out to you via email about this issue. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“The shipping was lightning fast, the website was easy to navigate. You can find exactly what you’re looking for very quickly! The only problem I had was at checkout when I tried to use a promotion code. It wouldn’t let me apply it. The products that I ordered were in compliance with the rules of the use of the code.”

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Posted 7 years ago

Hey Anjelah! Thanks so much for leaving us such an awesome review! We are so happy to hear you were satisfied with our products. Let us know if there is anything more we can do to assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“The product was in great condition. The only thing that upset me was the shipping. It came almost a week late.”

Helpful Report

Posted 7 years ago

We wanted to thank you for leaving us such an awesome review! We hope you will continue to shop with us here at the Electric Tobacconist for all of your vaping needs. Let us know if there is anything we can do to further assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I'm a pretty frequent buyer from your site. I have been satisfied day in and day out. My shipping is great and pricing is standard. Overall pretty good experience but nothing to out of the ordinary.”

Helpful Report

Posted 7 years ago

Hey! Thanks so much for leaving us such an awesome review! We are so happy to hear you were satisfied with our products. Let us know if there is anything more we can do to assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Started e cigs with blu but were much more expensive. Using cartridges from E.T. AND THEY EVEN TASTE BETTER.”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review David! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“The coils I ordered came pretty quick, and normally I have alot of trouble finding these micro coils . Thank you!! Without you wouldn't be gaping right now.”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review Dan! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I'm Happy with the fact the service is usually prompt!!”

Helpful Report

Posted 7 years ago

Thanks for leaving us such an awesome review! We are so thankful to have you as a customer and we hope you continue to choose ET for all of your vaping needs. Have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Good substitute product for a smoker trying to reduce. Some capsules however, were leaking upon opening.”

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Posted 7 years ago

“Fast shipping”

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Posted 7 years ago

We wanted to thank you for leaving us such an awesome review Carol! We hope you will continue to shop with us here at the Electric Tobacconist for all of your vaping needs. Let us know if there is anything we can do to further assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Website is fairly user friendly. My order arrived fairly quickly. LisaAnn Oberbrunner”

Helpful Report

Posted 7 years ago

Hey LisaAnn! Thanks so much for leaving us such an awesome review! We are so happy to hear you were satisfied with our products. Let us know if there is anything more we can do to assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Pretty good prices. My order came on time. The only thing I’ve had a minor issue with is that the website can be a bit confusing however if you search for what your looking for it’s much better. But if your trying to shop around and not sure what your looking for exactly, it can be a bit frustrating”

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Posted 7 years ago

“Great products and got it right the first time. the only problem I had is that some of the packaging was banged up. It was perfect other than that.”

Helpful Report

Posted 7 years ago

Hey Jose! Thanks so much for leaving us such an awesome review! We are so happy to hear you were satisfied with our products. Let us know if there is anything more we can do to assist you. We hope you have a wonderful day and VAPE ON! Sam Customer Care Electric Tobacconist

Posted 7 years ago

“It is very easy and straight forward to order online and you can track your order”

Helpful Report

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,527 reviews