Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great online service and timely delivery.”

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Posted 1 year ago

“I placed an order April 9th, you took my money but I still have not recieved my order. This is rediculous to wait this long for an order. In the furure you should not take money if you can't insure delivery of the my product. should have told me this before I purchased the product.”

Helpful Report

Posted 1 year ago

Hello Naomi, we appreciate you sharing your feedback with us. We apologize for any inconvenience caused by the delay in the delivery of your order. We want to assure you that your order is progressing through the courier network and we expect it to reach you soon. Additionally, please rest assured that our ET 40-Day Package Protection guarantee covers your order for added security. Should you encounter any further delays beyond this timeframe, please feel free to reach out to our Customer Service Team for assistance. We appreciate your understanding and patience in this matter. Best Regards - ET Team

Posted 1 year ago

“Easy to use”

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Posted 1 year ago

“Great product at a great price. Great company to buy from with quick shipping. Only place I buy my ecigarettes”

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Posted 1 year ago

“Love the Njoy e cigs but it takes so long to receive. Just need to order sooner I suppose”

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Posted 1 year ago

“Order received on time and in very good shipping box condition.”

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Posted 1 year ago

“I placed my order 04/08/24 and still have not recieved it, so I am unhappy to say the least. The tracking does not work, so I have no idea where my shipment is.”

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Posted 1 year ago

Hi Julia, thank you for providing us with your feedback. We apologize for any inconvenience caused by the delay in the delivery of your order. As mentioned by our team due to the PACT Act, we can no longer ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Your order is passed through a network of carriers rather than directly to a local distribution center. Due to this, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). Unfortunately, we cannot control the delivery speed of orders once they leave our warehouse, as the courier handles this. Your patience and understanding are greatly appreciated. Best Regards - ET Team

Posted 1 year ago

“I use to love ordering from here, but the delivery time leaves something to be desired! Placed order on 04/30 its now 05/08 with update on05/06 telling me going to the carrier, with nothing more just kind of stuck there. I called myself placing my order before I ran out of product which was Monday thinking for sure 1 week would be enough time for order to get here. On top of that I paid a lot of delivery fee to still be waiting and spending additional money on some B.S. product while waiting... Never again getting caught up like this!”

Helpful Report

Posted 1 year ago

Hi Theresa, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. I can see it's only been 7 business days since the dispatch of your order and our courier aims to deliver orders within 10 business days. I can see the last update on your tracking was on 05/07 and rest assured your order will be with you soon. Your patience and understanding are greatly appreciated. Best Regards - ET Team

Posted 1 year ago

“First time order. Price for ejuice was same as other suppliers, but shipping was much cheaper. I had read horror stories about long wait time for shipping, but my order arrived in about a week. Very happy with the outcome and will order from ET in the future.”

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Posted 1 year ago

“Prices and selection are fantastic. Delivery notifications would be appreciated. My delivery arrived on a Sunday morning with no advance notice. Since signatures are required, it would be helpful to know when to be available.”

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Posted 1 year ago

“Never got my order. 37 days later. They sure charged my credit card real fast tho. Will not be ordering from here anymore.”

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Posted 1 year ago

Hi Angela, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the delay in receiving your order. As mentioned by our team we are actively working with our delivery partner to resolve this problem as soon as possible. We will update you on the progress and aim to provide a timely solution. Furthermore, please be reassured that your order is protected by our ET 40-Day Package Protection guarantee. We appreciate your understanding and patience in this matter. Best Regards - ET Team

Posted 1 year ago

“Ordered first of April, May 7th and the order has not arrived. Tracking not available is their mantra, so be careful when ordering. Still not sure if they are scamming me out of money or if I’ll actually receive my package. Oh, and they have. 40 business day order guarantee. So you have to wait that long if you would like a refund. Zero stars.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, thank you for providing us with your feedback. We apologize for any inconvenience caused by the delay in the delivery of your order. Our team is actively working with our delivery partner to resolve this issue as quickly as possible. Unfortunately, we cannot control the delivery speed of orders once they leave our warehouse, as the courier handles this. Your patience and understanding are greatly appreciated as we work to resolve this matter promptly. Best Regards - ET Team

Posted 1 year ago

“I love ordering from this company. Delivery is usually very fast after ordering.”

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Posted 1 year ago

“Have been a cusromer for several years and they always get the orders correct and delivered in a timely fashion.”

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Posted 1 year ago

“Still waiting to be delivered”

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Posted 1 year ago

Hi Thomas, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3700997-067 was delivered on Thursday, April 18th. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 1 year ago

“Your product is great! I will always order from you. Thanks😁”

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Posted 1 year ago

“Excellent Service.”

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Posted 1 year ago

“I love that I have yall to order from. But I do not have one device they work. I tried everything rapping them a little bit new plug in. Even the last two don't work and I opened my new box nothing but pods I always order 2 devices. Can you mail me 4 devices quicker than coming from Tyler. Doing without devices Please advise. NEVER had trouble before I couldn't believe no de ices in my order. Thank you. Charlotte ADAMS”

Helpful Report

Posted 1 year ago

Hi Charlotte, thanks for taking the time to leave us a review. We're sorry to hear you're having some trouble with your Leap Vapor Device. To better assist you, we kindly request that you contact our Customer Service Team via the Help Desk on our website. We'll then be able to provide further assistance. Best Regards - ET Team

Posted 1 year ago

“Very good product”

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Posted 1 year ago

“I’ve been placing orders with you guys for years but I have an order that I have not received it’s been taking way longer than normal!! And all I get is “ fill out this ticket” NO ANSWERS!!!”

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Posted 1 year ago

Hi Kenny, thank you for providing us with your feedback. We sincerely apologize for the delay you are experiencing with your order. We can see you have already reached out to us and our team are actively investigating the matter with the carrier. Rest assured, we are committed to resolving this matter as swiftly as possible. Additionally, your order is protected by our ET 40 Day Package Protection guarantee. We genuinely appreciate your patience and understanding during this time. Best Regards - ET Team

Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews