Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great job keeping me up to date on the dleivery to enusre I would behome ot sign for it”

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Posted 1 year ago

“very helpful”

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Posted 1 year ago

“Shipping usually takes about two weeks which is not ideal but I can live with it. I placed an order on 6/4/24 and as of yesterday, I had not received it. I contacted ET to let them know and they were spot on. Emails were very timely and I received my package today. :)”

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Posted 1 year ago

“Great Customer Service! Very caring Company”

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Posted 1 year ago

“Received one order but on reorder I am not verified to order again. After numerous emails with tech support and resetting account no fix was possible. Tech support says sorry they can not identify or fix the problem, thus no way to order any product through this company. No one seems to be able to verify me. I am more than willing to send images of ID or passport. What is being verified? Age, address, or something else! No one seems to know.”

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Posted 1 year ago

Hi Cheryl, thank you for providing your feedback. We are sorry to hear about the difficulties you experienced. While your initial age verification was successful, there seems to be an issue with your latest order. In compliance with the PACT Act, age verification must be conducted through our system and cannot be manually verified via email. Our team is looking into this matter and we aim to resolve it promptly. We apologize for the inconvenience and appreciate your understanding. Best Regards - ET Team

Posted 1 year ago

“5 STARS SERVICE & THEIR CUSTOMER SERVICE IS out of this world fantastic. THEY ARE A COMPANY THAT REALLY MAKES SURE THEIR CUSTOMERS ARE VERY SATISFIED WITH THEIR MERCHANT THANK U SO MUCH THE TEAM MEMBERS ARE VERY POLITE AND ANSWERED ALL OF UR QUESTIONS I WILL BE BUYING FROM THEM AGAIN”

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Posted 1 year ago

“Fast service”

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Posted 1 year ago

“Wonderful and fast shipping, thank you so much.”

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Posted 1 year ago

“I am very happy with the products and the timeliness of receiving my order!”

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Posted 1 year ago

“Ordering and delivery were great,”

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Posted 1 year ago

“Love your new delivery service !! They always notify you the day they are delivering !!”

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Posted 1 year ago

“Many of the batteries purchased do not work”

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Posted 1 year ago

“Delivery was on time.”

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Posted 1 year ago

“Always on it, quick delivery”

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Posted 1 year ago

“I am still waiting on my order,have not received any order as of 5/4/2024 at 11:00 am.I made my order on May 2,2024.”

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Posted 1 year ago

Hi Joseph, Thank you for taking the time to leave us a review. We apologize for the delay in the arrival of your order. Upon reviewing the tracking information, it appears that a delivery attempt was made on May 31st, but unfortunately, no one was available to receive it. The carrier will make another delivery attempt soon. Should you need further assistance, please do not hesitate to contact our customer service team. Best Regards - ET Team

Posted 1 year ago

“At first delivery was sketchey. NOW deliveries are reliable and the delivery man is cordial and a pleasure to welcome every 40 days.”

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Posted 1 year ago

“Love the home delivery but would like a promo code. Been ordering for a couple years. No code”

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Posted 1 year ago

“My only wish is that the delivery company would call to schedule delivery. I'm often not home when they show up.”

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Posted 1 year ago

“Quality product and timely arrival. I will purchase from this site again.”

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Posted 1 year ago

“Electronic Tobacconist is great!!! Please help I need batteries that work from Green Smart. Last two order one package of batteries did not work.”

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Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews