Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,593 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sometimes the service is a little off, but 99% of the time they are extremely helpful and great.”

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Posted 5 years ago

“Fantastic service! They always put the customer first. I had a problem with an address on an order and they fixed it within hours of making the order. Absolute joy to work with, speedy replies and caring people. Definitely a reason why I keep coming back to Electric Tobacconist.”

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Posted 5 years ago

“Order confirmed quickly. Easy to order. Delivery took longer than expected but not company fault. All services now being impacted by covid 19. Thanks for your service.”

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Posted 5 years ago

“Once I received my products I was very pleased with the quality and the packaging in which I received them. I will be making another purchase from the Electric Tobacconist. Thank you again for taking care of any delayed issues due to shipping during these unknown times.”

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Posted 5 years ago

“My first purchase was easy through the website, but with the covid19 epidemic the delivery took some time to arrive, they did post a bulletin on their website to explain the situation which was greatly explained and understandable. I will be ordering from this company again which has all my merchandise needs.”

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Posted 5 years ago

“So far I have a good experience with you guys. It would be great if you would have everything In stock, but I understand time is not great for everyone. Thank you guys. I really appreciate doing business with you.”

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Posted 5 years ago

“I'm a frequent customer of ET customer service is always attentive and responsive and though there has been delays due to covid I still appreciate the effort and courage this company has taken to ensure us the same great service I've come to depend on from electronic tobaccoist”

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Posted 5 years ago

“The items were correct and all work good. There was a little delayed in shipping they refunded my shipping and I still receive the items only one day late. Good customer service and prices would recommend to a friend!!”

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Posted 5 years ago

“Nothing beats the quality, authenticity and price of products purchased through Electric Tobacconist. My only qualm is shipping time. While I understand the pandemic is slowing everything down, I paid for expedited shipping and yet my order was not given any sort of priority in getting out the door- nor did I receive any sort of compensation for the delay (despite having paid more to get my product sooner).”

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Posted 5 years ago

“Great selection of nic salts. Also had a hard to find product in stock. Responded quickly to an email question. Product shipped and delivered very quickly.”

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Posted 5 years ago

“Considering everything going on in the world today (COVID-19) package was delivered on time. Easy online shopping. Would use this site again and already have.”

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Posted 5 years ago

“Got exactly what I ordered🥳”

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Posted 5 years ago

“Website ease of use is great. Generally, the shipping is quite fast but this time I paid extra for expedited shipping and it arrived quite late. However, that is par for the course during the times. Selection is always great and pricing is retail or lower on all products. I like to utilize customer reviews to gauge what product is best.”

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Posted 5 years ago

“I enjoy your product and the service has been great from my last 2 orders. I received my order in a couple days. I now have 2 more orders that I'm waiting on patiently and the customer service is great.”

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Posted 5 years ago

“The Electric Tobacconist is a very convenient source for buying vape stuff, a lot of times my local smoke/vape shops will be out of whatever it is I'm looking for, but if I just plan ahead I can get access to a wider selection with better prices delivered to my door within 3-4 days from Denver to Virginia with free shipping!”

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Posted 5 years ago

“Had a late delivery but still very happy.”

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Posted 5 years ago

“The only problem is that every single item I am interested in ordering is out of stock. I'm guessing that is due to the recent laws on flavored vape juices & various devices so it's not exactly their fault. Other than that, I have no complaints.”

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Posted 5 years ago

“My experience was overall good. The products I was looking for were, for the most part, in stock. The delivery was quick and I received my items undamaged. I have made two purchases now from Electric Tobacconist. I wish we would get some sort of discount according to how much we purchase.”

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Posted 5 years ago

“Things come in a timely manner i just wish things were restocked more but that’s out of their hands.”

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Posted 5 years ago

“Good prices and they ship fast. The only trouble I have is that packages require signature by default, you should set the default to no signature and make signature optional. For people who work regular weekday hours like myself it's extremely inconvenient as it ends up returned to the post office and I have to go pick up on Saturdays. Basically negating the good job you do with shipping fast.”

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Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,593 reviews