Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,776 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are really dedicated to help what ever you need. Very pleasant and patient. Also it's excellent I can always buy the products I like!”

Helpful Report

Posted 6 years ago

“Used this website for the first time, good experience. Very professional and prompt service. I have recommended to my friends.”

Helpful Report

Posted 6 years ago

“Since everything is shut down right now, I was having a hard time finding coils. I was happy to find them at ET, but I was SHOCKED at the price! I will be ordering my coils from ET from now on for sure!”

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Posted 6 years ago

“The only reason i use this company is bc they take pay pal, have placed many orders and not 1 promo or discount, there shipping is slow at best of times now it's ridiculous, other companies i use are still spot on but not this place, i placed an order 4 days ago and they have not shipped, on same day orderd blankz and got that yesterday, i have found only 1 brand of nic salt i like and 1 brand of juice, they sold me a defective smok infinix and would not return my e mail, use this company if your desperate, if you want fast service, a promo or a refund steer clear, and i am now an 8th deegree Google guide so yea this review is very real they will probably not publish it but fear not i allready did.”

Helpful Report

Posted 6 years ago

Hi Timothy, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we're happy to see your package has arrived. We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 6 years ago

“Hasnt been resolved! I went one block away and price was correct! I went 1 mile away and they said..we ask for 12 we get 2 and a bunch of other kinds we dont ask for...and now you are selling your kits for 24 .99! Lol everyone I got to use this product has been warned we are being forced to buy a stronger nicotine level and that you do not do your price checking! This is NOT ACCEPTABLE! DONE!”

Helpful Report

Posted 6 years ago

Hi! While there is no info on this review to identify what product you're talking about, we work every day to ensure that we have the lowest prices both online and in stores. We're also far less in shipping than anyone else! As for the product, we normally have all the strengths that a manufacturer sells, so, unfortunately, if your chosen product doesn't sell a lower nicotine amount, we would be unable to get it. We would be happy to tell you another, lower level you'd enjoy though! Just email us here and we'll get right on it: https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 6 years ago

“So I ordered a day before they put up the banner and everything on their website. I was't even informed about the sudden shipping delays until I would check on my account to see that my order hadn't even moved from Boulder,CO for the past 5-7 days but on my account it would say that my order was dispatched and my items were currently on "acceptance pending", I had even received a tracking number the same day I had ordered. I contacted Electric Tobacconist about my order wondering where it had been and if I'd still be receiving my order during the time slot they had given me when I had ordered (March 31st) which was April 3-6. Just to find out that my ordered STILL hadn't even left the warehouse facilities in the past 5-7 days after I had ordered. My usps tracking number worked which is really weird and sus if my order still hadn't been "shipped out" they told me that it was an "error" in their system or something along those lines. They even said they shipped out daily so I don't understand how an order from a WEEK ago still hasn't been shipped out. It's already been a week and my patience in running thin. I even paid extra for priority but after contacting them about my situation they refunded my shipping price and said that I'd still be receiving my item via priority, which is the only reason I hadn't given them a one star. I don't know if I'll be ordering again anytime soon with them after this terrible experience.”

Helpful Report

Posted 6 years ago

Hi! We're very sorry you experienced this delay and confusion. As you can imagine, the covid issue surprised us, and while we've tried to keep everyone as up to date as possible, we know it's frustrating when your expectations are for our regular same-day shipping and you don't see that. We are working tirelessly to make a seamless experience for every customer, and we expect to be back to our normal standards by next week. In the meantime, I'm happy to report your package is in transit with USPS. Thank you for being a customer, and for your extra patience during this changing time. ET Customer Care

Posted 6 years ago

“Decent shipping time and products perfect. I got boulder refill pack and California nectar juice, very good.”

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Posted 6 years ago

“I could not get thru today so i waited till 1 am..and it still took some time to get in..i finally got in and u are out of my totally wicked grape..but i still think u guys are great..i did recieve my order from march 13th and it came within 3 days..wish i had placed a bigger order..thanks for always doing me good..cant wait for my email from u guys to say u have more in stock..be safe..”

Helpful Report

Posted 6 years ago

“I ordered on April 1 and paid priority mail and still haven't received my order and today is April 6. All my emails to your company isn't helpful at all. The last I checked my tracking # my order was on Boulder Co and that was on April 3. Very dissatisfied on my 1st time ordering from this site.”

Helpful Report

Posted 6 years ago

Hi, While we normally ship same-day, we are having temporary delays in our shipping. We try to make sure that information is given to you before ordering, which is why we have the banners, pages and emails explaining, but still we know it's frustrating. We can assure you we are working 24/7 to get you your order as fast as possible. Thank you so much for your patience during this time, and for being a customer. We truly appreciate it! ET Customer Care

Posted 6 years ago

“Great variety and fast arrival.”

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Posted 6 years ago

“Been doing business with these guys for 9 plus months and after over 100 orders I've never had anything but prompt and impeccable service. And the prices? Don't get me started. lol”

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Posted 6 years ago

“Amazing service and great prices make this a go to place to buy juice and pods for myself! Super fast shipping for free or very cheap is a great plus as well... and sometimes store credit has been given to me too when necessary. I love Electronic Tobacconist and thank you guys for the chance to win a gift card! I could really use it and I would be so happy if I won! You guys are the best!”

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Posted 6 years ago

“adding on, I paid for the deliver thats supposed to be 2-3 days. now on your website, it says the delivery I paid for could take up to 7-10 days! I specifically paid for short delivery and I'm not getting it?”

Helpful Report

Posted 6 years ago

Hi Elizabeth, While there the email here wasn't associated with any account through us, we always stand behind our shipping. Normally you'll find that we give shipping for free in many situations, but if you paid for it we will stand behind that and refund your money. Just reach out to us at this link and we'll get you taken care of immediately! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 6 years ago

“Service and time of delivery was great. The prices on the products I purchased were much less than other sites, exceptional. I will continue to purchase from Electric Tobacconist!!!!”

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Posted 6 years ago

“LACK OF STOCK & SLO SHIPMENT. NOT REALLY HAPPY WITH YOUR METHODS.”

Helpful Report

Posted 6 years ago

Hi! We work hard to make sure every item we carry is in stock at all times, and that we carry every item someone might want. At times there are issues beyond our control that slow our ability to get products, but we're happy to report that that is rare! We also ship same-day if you order before 4 MT, and while we give free shipping in many situations, you can opt for 2 day shipping if you'd like your products there asap. We'd be happy to be of more assistance if you'd like to reach out and let us know what you'd like to purchase. Just say what that is here: https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 6 years ago

“I ordered something last wednesday, I paid for priority shipping, and it still says my package is pending acceptance in boulder co. I understand that due to the covid pandemic there are some delays, but you say on your website that starting yesterday(sunday) at 5pm, you started working on orders placed on wednesday, which was when I placed mine, and I have not gotten an email informing me of my package shipping. where is my package?”

Helpful Report

Posted 6 years ago

“After waiting for online access for 40 minutes I got to 2 out of 618 in queue then was sent to back of line!”

Helpful Report

Posted 6 years ago

Hi Amy, Due to the overwhelming influx of orders we've received, we've had to temporarily institute a queue system. This is to ensure we can give each customer the spectacular experience we have always strived for. When you're in the queue, please don't close your browser window, or you'll have to go back to the beginning. (As you saw!) This solution is temporary, and we do hope you'll give it another try. We very much appreciate your patience, and your being a customer. Thank you. ET Customer Care

Posted 6 years ago

“I have ordered several times in the past year. They were always on time with no shipping problems. I recently placed 2 different orders it has been a week and has yet to move through USPS. I fail to see how they can generate tracking numbers but fail to ship items. Something seems to be shady.”

Helpful Report

Posted 6 years ago

Hi! Due to the environment we've all found ourselves in, we are behind our regular same-day shipping promise, but we're working around the clock to get orders sent out. As always, we stand behind our products and our promise to get you what you paid for. Again, we are working incredibly hard to make sure that happens, and can assure you there's nothing shady happening. For more information, please visit this link to see our covid response and shipping times. https://www.electrictobacconist.com/covid-19-update-i276 We very much appreciate you as a customer, and your patience during this time. ET Customer Care

Posted 6 years ago

“Take your clothes off I've been very happy with your site products are great the only issue I have here is that I put my email in when things are out of stock and it seems when they're back in stock I haven't been informed because every time I go back onto the site they're out of stock again that's the only issue I have other than that I have to say the best vender”

Helpful Report

Posted 6 years ago

“I don’t understand what has happened to my order that I paid extra money to receive by a certain date. Usps has been awaiting to receive the order since last Wednesday. I’m very dissatisfied.”

Helpful Report

Posted 6 years ago

Hi! While there's no specific info here to allow us to find your specific order, we are experiencing temporary delays in shipping orders due to the Covid Pandemic. We have a banner on the website and page detailing shipping times during this time, and our confirmation email repeats that information. We are working around the clock to make sure you get your order as soon as possible, and we're sorry you haven't experienced the excellent level of care we strive to provide. If you'd like to know about your order in particular, please email us from this link: https://help.electrictobacconist.com/support/tickets/new?query_type_303736=Order%20Not%20Tracking Thank you for your patience. We appreciate you so much for being a customer. ET Customer Care

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,776 reviews