Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,776 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With the stay at home order in effect in my state, I searched online for my vape supplies and I have ordered twice from electric tobacconist, the prices were great, fast shipping with email updates of tracking numbers and once each item was delivered. I am very happy with this company and my service, I will continue to use them after the stay at home order is lifted!”

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Posted 6 years ago

“A+ service & speedy delivery despite corona!”

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Posted 6 years ago

“Thanks, Electric Tobacconist I got my delivery in 4 days that was so fast and you have amazing stuff on the website.”

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Posted 6 years ago

“I've ordered twice from Electric Tobacconist and the experience has been very smooth all around. Unlike some of the local tobacco shops, I've yet to get any bad pods that burn out halfway through. The prices are also much cheaper than anything I've been able to find locally. Shipping is quick and free for a relatively low minimum purchase. Well done. 👍”

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Posted 6 years ago

“Easy and quick order and delivery. Love the option to buy using PayPal.”

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Posted 6 years ago

“Awesome and easy to use! Had exactly what I needed and was shipped quickly! Will definitely be using again”

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Posted 6 years ago

“I was truly impressed with the range of products Electric Tobacconist offered, not to mention their prices! Ordering was easy and delivery was earlier than I expected. I will never go to a smoke shop again! Thank you, ET... I'm so glad I found you!”

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Posted 6 years ago

“Save yourself the heart ache pay for priority shipping ordered on April 1 still pending in boulder co all vape shops in michigan closed and really hoping it comes today in respect to the company I get that they are behind with the pandemic but god damn vapor direct had my stuff to me in three days cmon guys”

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Posted 6 years ago

Hi JS, Due to the recent issues with Covid-19, we have experienced delays in shipping. We have messaged our current shipping times across the site and in all of our emails, but we still understand your frustration. We have, in fact, temporarily stopped taking new orders in order to focus on current ones, and we will have shipped all orders by Monday morning at the latest. We are happy to say your order has been shipped, and you will see an update in your tracking as soon as USPS scans it in. Again, we apologize for the delay. It will be gone on Monday if not sooner and we will be back to our normal same-day shipping expectations. ET Customer Care

Posted 6 years ago

“I recently switched to Electric Tobacconist because they always have what I need in stock!! Anytime I’ve had a question about my order they were able to help right away. I can always count on my orders to be delivered quickly and the website is super easy to navigate. Thanks Electric Tobacconist!”

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Posted 6 years ago

“My order has been “pending acceptance” for a week!!!! There is no phone number and I’ve sent 3 emails. At this point I just want to cancel my order and go somewhere else. You’re not able to talk to a live person. SAVE YOURSELF THE TROUBLE AND ORDER SOMEWHERE ELSE”

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Posted 6 years ago

Hi! We're happy to say your order is out of our warehouse and on the way. Your USPS tracking will update as soon as they scan it in. We normally ship same-day if you order before 4 MT, but we have seen delays due to the impact of the Covid-19 environment. We will be back to our normal shipping this Monday! That being said, we always answer customer emails on the day they were submitted, so please check your spam/junk folders! We're very sorry for the delay, and thank you sincerely for your patience during this unforeseen time. ET Customer Care

Posted 6 years ago

“Considering everything going on in the world today (COVID-19) package was delivered on time. Easy online shopping. Would use this site again and already have.”

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Posted 6 years ago

“I have been ordering from Electric Tobacconist for about a year now and I have been very satisfied. The website is very easy to order from and the shipping service is always very fast!”

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Posted 6 years ago

“I am thrilled with this company. Fast efficient service. They are keeping us informed of SLIGHT delays in shipping. That is all we ask....we know stores are closed and this company DOES NOT LIE to us! We can handle the truth about any delays and can plan ahead. Good job guys. TRUTH matters!”

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Posted 6 years ago

“Got exactly what I ordered🥳”

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Posted 6 years ago

“I placed my order a week ago and they were happy to go ahead and take my money from my bank account before shipping my products to me. Now the website is shutdown and I can't even look at my order history to look at where they are with my shipment? It obviously isn't on it's way since all I have received is an email apologizing for the delay since they are behind in processing their shipments. Most companies do not charge you until your shipment leaves their facility but apparently they want their money no matter how long it takes them to get your purchase to you. Then to shut the website down to where you can't even check the status of your order that you have already paid for but not received yet is just ridiculous!”

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Posted 6 years ago

Hi Rhonda! We're happy to say your package is with USPS and in-transit. You can always check your order location by looking at your tracking number from your email. You should also be able to see your order history on the website. We're very sorry for the delay. As you know, we normally ship same-day if you order before 4 MT, and we've been behind our own expectations recently. We will be back to our regular shipping times on Monday. Thank you again for being a customer, and for your patience during this time. ET Customer Care

Posted 6 years ago

“I’m seeing a dozen people complaining about how their package is pending in review when trying to track it ... and I’m having the same problem!!!! Very annoyed, ordered a week ago and there hasn’t been a single update. I want to cancel my order but I can’t even get into the site! Won’t be returning to this site again if we don’t get any answers. Seriously displeased - was really looking forward to my order to help me get through this lockdown. But that won’t be happening I suppose.”

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Posted 6 years ago

Hi! I'm happy to say your order is with USPS and on the way. We normally ship same-day if you order before 4MT, but recently have been behind these expectations due to the environment the Covid-19 issue has caused. Happily, we will be back to our regular shipping times this Monday. Thank you for your patience during this time, and as always thank you for being a customer. We very much appreciate it! If you need anything else from us, please let us know here: https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 6 years ago

“Ugh. I’m extremely disappointed that ET did not have the infrastructure in place to handle the volume that this global situation has placed on them. I was/am a creature of habit and placed orders with this company multiple times in past. At this point I just want my orders as it’s been a week for one of the orders. Wish I had known when making the order that this was even a possibility. I’d like to retain them as a supplier of my vaping needs but... I guess I’ll just continue to wait...”

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Posted 6 years ago

Hi Kevin, We're so sorry for the delay. As it did with everyone, the Covid-19 situation caught us off guard. We'll be back to shipping orders in our normal same-day before 4 MT timeframe this Monday, and we can't wait to be back at it. Meanwhile, we're happy to say your order is in-transit with USPS. Please let us know if we can do anything more for you here: https://help.electrictobacconist.com/support/tickets/new Thank you as always for your patience and for being a customer! We sincerely appreciate it. ET Customer Care

Posted 6 years ago

“A friend of mine ordered on April 1st and when he looks up the tracking number it either says package acceptance pending or in transit. So either it’s not accepted yet or it’s been in transit for 7 days now to Weatherford Texas, just wanting to know if the item will arrive in Texas anytime soon? Not to mention he paid for priority + shipping.”

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Posted 6 years ago

Hi, While there is no information here for us to track the package (and the email you provided here is not in our system attached to an order) we can track your package if you get in touch here: https://help.electrictobacconist.com/support/tickets/new We have been experiencing delays from our normal same-day shipping times, but they will be gone on Monday. At that point, all current orders will be sent, if they're not already. ET Customer Care

Posted 6 years ago

“I put a tentative 1 star...the prices and products in stock made a very attractive offer now seem doubtful and hesitant. I have as well used multiple sites for juice and mods recently and received in a very timely matter. My package shows label made but NO MOVEMENT for a week almost. I hope it comes and will re-review when and if it does. Juices sounded amazing PLEASE DONT LET ME DOWN. Looking to be a loyal digital customer somewhere.”

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Posted 6 years ago

Hi Jen! We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we're happy to see you have your package. We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 6 years ago

“Quick delivery great products and prices”

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Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,776 reviews