Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,748 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great flavor, compatible with my Juul Pods. Only downside is the VGod burns quickly.”

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Posted 5 years ago

“I haven't received the order yet. I'm should have. I just haven't. Thanks for reminding me that you just flat out stole money from me at this point. I'll be looking for a different company to order from going forward.”

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Posted 5 years ago

We are very sorry to hear you haven't received your order! We can assure you that you will receive the products you paid for and we have reached out to the email address associated with this order to arrange a replacement order for you. Thank you very much for reaching out and for your feedback!

Posted 5 years ago

“I order religiously through Electric Tobacconist and they never disappoint. Only thing I'd suggest is offers and coupons to us loyal customers.”

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Posted 5 years ago

“Easy website, fairly priced, very well packaged and delivery is prompt. Can’t ask for much more than that.”

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Posted 5 years ago

“Outstanding product and service!”

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Posted 5 years ago

“How can u even send this out to me. I placed my order on the 8th of December it’s now the 26th, I still haven’t received what I paid for and ur asking how I’ve enjoyed what I purchased. You’ve got to be kidding me. Have u even got a real person reading these communications, I want a message back on were in the Hell is my product, u all have the capability to track were my products are right now it’s been 17 days since I placed and paid for my order. I want my products now and I want reconciliation. I don’t care if u have to send out a duplicate order right now nxt day air at your cost, no one should have to wait 17 days for their order and still not receive it. Taken in the past 3 to 5 days to receive my orders. And don’t blame the USPS for my order not getting here the monthly mail I receive each month has all showed up on time none of it was late. And when I try to track were my package is the only info I get is from u saying it was dispatched on the 9th of December at 8:30 in the morning. And I can’t do any of the box’s below except has it arrived on time which is no and it still isn’t here.”

Helpful Report

Posted 5 years ago

We are very sorry to hear you have not received your order. We can confirm your order was shipped out the day it was ordered and we have reached out to the email address associated with your order so we can assist you further with this matter. Unfortunately, these delays have stemmed from USPS's influx of packages during the holiday season and their social distancing efforts. We do, however, understand the poor experience this has caused and we are happy to make this right. Thank you very much for your feedback!

Posted 5 years ago

“Ordered on 12/9/20 and still have not received it yet more than two weeks later.”

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Posted 5 years ago

We are very sorry to hear you have not yet received your order. We have reached out to the email address associated with your order so we can assist you further with this matter. Thank you for reaching out to us!

Posted 5 years ago

“Pretty darn good company.”

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Posted 5 years ago

“SO FAR SO GOOD... IF YOU RETURN MY MONEY...”

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Posted 5 years ago

“Great prices and fast free shipping. What's not to like?!”

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Posted 5 years ago

“Great company to deal with. Have been shopping with them for 3 years and will continue.”

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Posted 5 years ago

“I bought an MI-POD. I have been vaping since 2007 and quit cigs that same day. I have gone through so many vape devices I can't count. This MI-POD IS PERFECT!! It is the first one NOT to leak, and it really does last all day the battery also! I am not at all disappointed. I think I am going to try the salt juice to see if it will give a little more kick. If not, that is fine. What is great everything I read before buying this product was true, and was easy to order and see reviews. Thank you for a great experience Electric Tobacconist!!”

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Posted 5 years ago

“The Electric Tobacconist, or ET, is living proof that companies who put customer service 1st still exist, and practice that mantra on a daily basis, one order at a time, and one customer at a time. They go out of their way to give you sound advice, to assist those who have just started to vape, and also those who are long time vapers who need assistance at a much higher level. Happy New Year to you, ET, and may you never lose your commitment and ideals that both your employees and customers are your greatest resource.”

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Posted 5 years ago

“Good service, fair prices and fast shipping. Thank you”

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Posted 5 years ago

“Great site to order from! Fast, accurate and reasonably priced! Thank you!”

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Posted 5 years ago

“Good price and fast delivery. Thank you”

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Posted 5 years ago

“ET is one of my top 5 retailers for online shopping. Their customer service is simply outstanding & and always go above & beyond to make their customers happy. With all the new stringent laws & taxes implemented over the past few months, I did try other e cig companies to save money but always came back to ET because of their quality of service!”

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Posted 5 years ago

“The products are good. The customer service/shipping is exceptional. Other online stores should take lessons from Electric Tobacconist!!!”

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Posted 5 years ago

“Decent pricing and often good specials. Shipping is always very prompt and items are carefully packaged. When there is an issue, customer service is very responsive and helpful. I would strongly recommend them”

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Posted 5 years ago

“The company is great, very attentive. My concern is in the reordering of the Phix pods, it seems that they are out of stock often, Any suggestions”

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Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,748 reviews