Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally love the product. I do however wish that delivery time would improve.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Good company and customer service”

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Posted 2 years ago

“I had a question regarding an order I wanted to place. I sent a request with a question regarding this and within 5 minutes, I got a reply! Question answered! All my previous orders are delivered on time. Ease of ordering and appreciate their very helpful customer service!”

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Posted 2 years ago

“Fast, easy and reliable service. Thank you! ⚘️”

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Posted 2 years ago

“Love getting my needs from you”

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Posted 2 years ago

“Everything is great buying checking out very fast and easy. Selection is very limited. I bought the Caliburn G pod which is now my favorite and they stopped selling the pods to it a year after buying it. That’s disappointing and never any breaks or deals for long time loyal customers or breaks on shipping. Just spent 58 bucks and 17 bucks for shipping and it’s 2weeks plus to get it. Other than that stuff I’m satisfied. The other Xros are good but they eat juice the pods last a long time with minimal leaking normal. Oh also need better tobacco flavors more options. I don’t understand you’ve been open for years why doesn’t your products expand each year so many great brands out there so many great products like the caliburn line is the best pod systems out there. Very sad. Thanks for taking care of my needs”

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Posted 2 years ago

Hi Thomas, Sadly the laws around what products we can and can't sell are tightening, so whilst we would love to sell thousands of different products like the good old days, our options are limited. This article might be of interest on the topic: https://www.vapingpost.com/2021/12/04/everything-you-need-to-know-about-the-pmta/ In any case, thanks for your review and for shopping with us! Louis ET Team

Posted 2 years ago

“I love EC - what I DONT love is how long it takes to receive orders!! I've been waiting 14 days for my current order!! I pay a fortune for shipping and expect it to arrive in a reasonable time & there's literally no way to contact the delivery company. Do better!!”

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Posted 2 years ago

Hi Debra, Sorry your orders have not been arriving in a timely manner. Our shipping partner is gradually finding ways to reduce time in transit and we're confident that over the next few months this time will noticeably reduce. In the meantime, we recommend ordering higher amounts so you're not so exposed to shipping times. This will also reduce shipping costs as I see many of your orders are very close to the $100 shipping threshold which would reduce shipping cost from $11.99 to $3.99. Kind regards, Louis ET Team

Posted 2 years ago

“I have been very pleased with the service provided by ET USA. My only complaint is that I wish I would be notified at least 24 hours in advance (preferably by text) that the delivery is on its' way so that I or someone else is available to sign and receive the product.”

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Posted 2 years ago

“This is a fantastic company.”

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Posted 2 years ago

“Tried several different brands and this is the one that does the best job”

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Posted 2 years ago

“Nice to have my order delivered even though I think the delivery time line is a bit extreme”

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Posted 2 years ago

“I never received my order, even though it was just batteries. Apparently it needed to be signed for. I work, so I missed deliveries and did not get any notification either at the house or text or email.”

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Posted 2 years ago

Thank you so much for taking the time to share your experience with Electric Tobacconist USA, Anthony. We apologize for the inconvenience that was caused due to the fact that your order needed signing for. This is now the law, but I understand your parcel was eventually received. Thanks for your feedback Louis ET Team

Posted 2 years ago

“I have over 3700 points on blu nation that Electric Tobacconist USA won't recognize. Why?”

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Posted 2 years ago

“That is correct. I don't have to go to the store. However the only money I am saving is the shipping. So it all is the same. I even have to pay taxes. So I am happy that I don't have to go to the store.”

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Posted 2 years ago

“I'm glad you have my product but you're too expensive can't you lower the price”

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Posted 2 years ago

“Easy fast”

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Posted 2 years ago

“I love ordering from these guys, they have what I want but I wish the delivery is faster”

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Posted 2 years ago

Hi Carolyn, Faster delivery is our main aim at the moment. We're hoping you should notice a difference over the coming months. Thanks Louis ET Team

Posted 2 years ago

“I've been ordering my e-cigs from these guys since they are the only ones that still carry my brand after I could not get it anymore in my area. Thank You!!! Electric Tobacconist.👍👍👏👏😎”

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Posted 2 years ago

Thanks Cheryl!

Posted 2 years ago

“This is the only vape website I have found with no issues. Easy to log in, easy to order and good prices. They ship fast but the shipper takes time. I know it's going to take three or four weeks to receive my package so I order ahead of time.”

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Posted 2 years ago

Thanks for your review! Deliveries should get quicker over the coming months - we're working on some ways to make the network run smoother! Louis ET Team

Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews