Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,685 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great all around”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“I love the prices and the fact they always have what I want. Delivery could be quicker.”

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Posted 2 years ago

Thanks for your review! Louis ET Team

Posted 2 years ago

“Ordering is very easy and I love the Daily.”

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Posted 2 years ago

Thanks for your review, Helene!

Posted 2 years ago

“Good product all ways order on this site. Package nicely packed and all ways arrive when it says it will arrive just reordered another batch. All 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾😊😊😊😊😊”

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Posted 2 years ago

“Delivery is not fast at all. Wish it could be faster.”

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Posted 2 years ago

“Don’t understand why it takes so long to get your order. First time was almost a month. The second time has been 18 days still no package. Can you pay for quicker shipping?”

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Posted 2 years ago

Hi Linda, Sorry to hear you're disappointed with our service. Logic have chosen us as their preferred online partner since they ceased selling online themselves as a result of the PACT Act. This article may help to explain why it takes longer than usually expected to ship vape products in the US: https://www.opptrends.com/fedex-and-ups-wont-ship-vape-products/ Thanks Louis ET Team

Posted 2 years ago

“The price is way too much. The other place I shop is a lot less. I only order here until the other company is allowing to ship again.”

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Posted 2 years ago

Hi Debby, We are working to get better pricing on VUSE, but other VUSE sellers have ceased selling online for now, presumably because it is prohibitively expensive to send items via the mail since the PACT Act. We're working on it, but it's no easy task! Thanks for your feedback, Louis ET Customer Care

Posted 2 years ago

“The only site I trust and love”

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Posted 2 years ago

“App is user friendly and shipping time was as stated.”

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Posted 2 years ago

“Let me tell you something, electronic tobboco has always been good to me. I love dealing with them even though there shipping has been changed bc of the laws. I still get my products in two weeks, rather than the 5 days it use to be. Other than that this is the only company that sells my vape juice. I encourage you to try them.”

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Posted 2 years ago

“Scott sorted all the problems very quickly. Very satisfied!”

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Posted 2 years ago

“Love the company! Customer service is great and my orders are always on time. I use Vuse and the pods are great, everytime I bought around home I always seemed to get one that leaked, but no problems here,(knock on wood,lol) The Vuse is great can last 1 1/2 days depending on your vaping, but I always keep extras charged and ready. Thank you a loyal customer.”

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Posted 2 years ago

“I had a quick response and it was most helpful. Love this site but have a slight proble, since I am in Colorado from the end of may to the end of October. I live in Houston, Texas the rest of the year. Thanks for being such a good company with great staff.”

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Posted 2 years ago

Thanks for your review, and sorry about the Colorado laws... they make it impossible as it stands to sell into the State! Louis ET Team

Posted 2 years ago

“Easy to use. Always arrives around expected date.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Electric Tobacconist USA! We really appreciate the kind words, such as "Easy to use. Always arrives around the expected date," and are happy that you are a loyal customer. Thank you so much for your support! Louis ET Team

Posted 2 years ago

“AFTER THE E-CIG MAIL BAN, I THOUGHT I WAS LOST. I HAD BEEN ORDERING MINE FOR ABOUT 10 YEARS FROM ANOTHER COMPANY. I THANKED MY LUCKY STARS THAT I FOUND THIS COMPANY THAT HAD THE PRIVATE SERVICE TO DELIVER THEM. IT ONLY TOOK 7 DAYS TO GET THEM. (WONDERFUL) THEY ARE NOT THE BRAND I WAS USING, BUT THEY WILL WORK. CAN'T BEAT THE PRICE AND SHIPPING. HOPEFULLY NOTHING HAPPENS TO THIS COMPANY, AND THEY CAN CONTINUE TO GIVE THE ABSOLUTELY EXCELLENT SERVICE FOR YEARS TO COME. DON'T BE AFRAID TO USE THIS COMPANY, THEY ARE GREAT.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Electric Tobacconist USA! We are so glad you were able to find us and were able to continue to enjoy your vapes through us. Glad everything arrived fast, too! Thanks again Louis ET Team

Posted 2 years ago

“Website says delivered but I never received it”

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Posted 2 years ago

Hi Mark I can indeed see in the tracking that your order was marked as delivered. Please reach out to the the team at electrictobacconist.support and we will do our best to resolve this matter. Thanks Louis ET Team

Posted 2 years ago

“your shipping is terrible. why does it take so long to receive my order”

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Posted 2 years ago

Thank you for taking the time to let us know about your experience with Electric Tobacconist USA. We are sorry that the shipping of your order took longer than expected. Since the PACT Act came into force, in order to stay compliant with the law we have to use a network of carriers which does mean orders take longer than they did when we were allowed to use USPS, FedEx or UPS. For this reason we strongly encourage customers to stock up and leave enough lead time for orders to arrive. In exchange, we do our best to offer bulk prices that will make this worthwhile. Kind regards, Louis ET Team

Posted 2 years ago

“Fast shipping! Thanks”

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Posted 2 years ago

“I ordered from you on April 8 as the product I use is not available in my area. I actually received my order May 3, so almost a month. Will have to keep this in mind next order.”

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Posted 2 years ago

Thank you for your feedback for Electric Tobacconist USA! We appreciate you taking the time to let us know how we did. Louis ET Customer Care

Posted 2 years ago

“Never got them.”

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Posted 2 years ago

Thank you so much for taking the time to review Electric Tobacconist USA, Mary. We sincerely apologize for the fact that you never got the items you ordered. We are monitoring your delivery and we see a delivery attempt was made Sunday 7th, so perhaps you were out at the time. We have an open ticket in our system monitoring the whereabouts of your order, so this will get resolved one way or another. Kind regards, Louis ET Team

Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,685 reviews