Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,775 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,775 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Electric Tobacconist has amazing customer service Def will be purchasing all my vape needs from here!”

Helpful Report

Posted 6 years ago

“I love this site. The prices are great, the variety is wonderful and the customer service is superb.”

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Posted 6 years ago

“I was skeptical of working with an online retailer I'd never heard of, but I took the chance anyway, and I'm very pleased that I did. The prices for my replacement pods were either better than or equal to the competition. I'm thrifty, and I chose the free shipping, which took about a week. I am now a regular customer, and I recommend ET to my friends.”

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Posted 6 years ago

“Thank you so much for making this convenient and easy!”

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Posted 6 years ago

“Shipping was quick and efficient”

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Posted 6 years ago

“Everything I ordered was exactly what I wanted, the juice flavors where what they said they tasted like and Im very pleased with them.The shipping was right on time! I would defiantly order from here again!Thank you for your service!”

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Posted 6 years ago

“The products came in a nice safe bubble package which fit in my mailbox..good customer service and great pricing..delivered on time..”

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Posted 6 years ago

“My first purchase was easy through the website, but with the covid19 epidemic the delivery took some time to arrive, they did post a bulletin on their website to explain the situation which was greatly explained and understandable. I will be ordering from this company again which has all my merchandise needs.”

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Posted 6 years ago

“Exceptional company! They have a wide range of products at amazing prices. I have purchased from them numerous times and have never been disappointed. The customer service is top notch. Shipping is always amazingly quick. I highly recommend this company. If you haven't ordered your vaping needs from them you are definitely missing out.”

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Posted 6 years ago

“Even with the Coronavirus, the order was delivered within 2 weeks. All ordered products were received, price was fair. Thanks and be safe during this pandemic...Blessings Alan”

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Posted 6 years ago

“Ordered a couple of times and they always ship quick and are in great condition when arriving.”

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Posted 6 years ago

“Electric tobacconist- USA has a wide variety of E cigarettes. Customer care and service is amazing. Good promotions. Value for money.I am totally satisfied with services provided by electric tobacconist”

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Posted 6 years ago

“I was waiting online twice today 4/14/20 and each time I got to the end, the website restarted my wait time. I'll need to find an alternative vendor.”

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Posted 6 years ago

Hi Jeffrey, We're so sorry you experienced this. The queue is new to us too, and we're working 24/7 to iron out the kinks we've found and to eventually do away with it altogether. In the meantime, we can put some helpful hints to get through the queue below. We very much appreciate you as a customer and the frustration this has cause. We hope you'll give us another shot at providing the service that you (and we) expect! ET Customer Care Queue Hints: - You'll need to access the site from your own Google search, email link or browser session. You cannot use a link provided by another person, as this will have a different 'ID' which won't match that of your device. If you do get moved to the back of the queue, try going directly to www.electrictobacconist.com; this will assign you the correct ID number. - Enable cookies if you haven't already. Similarly to the aforementioned reason, cookies need to be enabled for your device ID number to match up correctly. For this reason, please avoid using a private browsing window as these prevent any cookies being saved. - Our queuing system works on 90-second time-out criteria. This means that once you access the site, you'll need to continue browsing; if you're inactive for more than 90 seconds, you'll have to queue again. - While queuing, it's best to avoid switching your tab or app. If you were to reach the site during this time, you may have to re-queue again if the 90-second cut off time elapses.

Posted 6 years ago

“The customer service is great Produce is delivered on time. Great product.”

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Posted 6 years ago

“What a sorry excuse for a company...they play games with this "queue" and say say they are doing this to "to ensure we can maintain the highest level of service" you lost me as a customer...”

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Posted 6 years ago

Hi! We're very sorry you experienced an issue with the queue system. We really did need to put it in place, and we're working 24/7 to iron out the issues. We will also eventually be done with it altogether. In the meantime, we've already made a number of fixes to make it faster and easier while we have it on. We very much appreciate you as a customer, and do hope you'll give us another shot at giving you the service we strive to deliver. ET Customer Care

Posted 6 years ago

“Hello, anybody home? Tje countdown time keeps resetting back to the end of the cue. I have been waiting 5 hours 45 minutes now and cannot get in to finish an order I started when you cut me off over a week ago”

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Posted 6 years ago

“Love this company! Great prices and fast shipping.”

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Posted 6 years ago

“You guys rock! Products are always the highest quality and shipped out lickety split, despite the global pandemic. I won’t shop anywhere else for my vape needs! Thanks again!”

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Posted 6 years ago

“I have been trying to get on their webpage for hours and it says im in queue to have access to their page and as soon as I'm almost able to view their website the countdown starts all over again. They are losing my business I will order from another site.”

Helpful Report

Posted 6 years ago

Hi Lindsey, We're very sorry you experienced this with our queue. We felt we had to put the queue in place because the huge increase in traffic was causing a less-than-stellar experience for our customers. The queue is also new to us, and we're working 24/7 to get it to work correctly. Our queuing system has a few limitations which may cause your position to reset. We understand this is frustrating, but there are a few very easy ways of working around this below. Even today we have fixed a number of issues with the queue, and we do hope you'll give us another try. We very much appreciate you as a customer, and appreciate the frustration this has caused. ET Customer Care Queue Steps: - You'll need to access the site from your own Google search, email link or browser session. You cannot use a link provided by another person, as this will have a different 'ID' which won't match that of your device. If you do get moved to the back of the queue, try going directly to www.electrictobacconist.com; this will assign you the correct ID number. - Enable cookies if you haven't already. Similarly to the aforementioned reason, cookies need to be enabled for your device ID number to match up correctly. For this reason, please avoid using a private browsing window as these prevent any cookies being saved. - Our queuing system works on 90-second time-out criteria. This means that once you access the site, you'll need to continue browsing; if you're inactive for more than 90 seconds, you'll have to queue again. - While queuing, it's best to avoid switching your tab or app. If you were to reach the site during this time, you may have to re-queue again if the 90-second cut off time elapses.

Posted 6 years ago

“I always find what I’m looking for. Prices are great. Shipping is fast, which is good for people like me that order at the last minute.”

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Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,775 reviews