Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,776 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always find what I’m looking for. Prices are great. Shipping is fast, which is good for people like me that order at the last minute.”

Helpful Report

Posted 6 years ago

“Ordered 6 items on April 7th. Paid extra for priority shipping in hopes that my package would be given priority. My order has been showing as "Shipment Received, Package Acceptance Pending" since April 8th. The website says they are now caught up and orders placed on my date are done. But no change to the shipping status still. They did advertise delays, but not to this degree...mine is going overseas to a DPO so I may not even be here by the time it ships.”

Helpful Report

Posted 6 years ago

Hi Mike, We are truly sorry for the delay in your order. We were not expecting the environment we are all now in, and it impacted the way our warehouse could run. As you noted, we tried to put notifications of the delay all over the site, but we still understand that waiting is frustrating. I'm happy to say that your order is well on the way and should be at your door very soon. Again, we're sorry you experienced this. We are now back to our same-day shipping times (if you order before 4). We're all excited to be back! ET Customer Care

Posted 6 years ago

“So far I have a good experience with you guys. It would be great if you would have everything In stock, but I understand time is not great for everyone. Thank you guys. I really appreciate doing business with you.”

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Posted 6 years ago

“Great pricing and the delivery wasn't bad during this time of crisis.”

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Posted 6 years ago

“Company is very reputable.”

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Posted 6 years ago

“Nice selection of e-liquids, especially nicotine salt e-liquids, easy to purchase and fast shipping even during the pandemic!”

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Posted 6 years ago

“They've got what you need and will get it to you quickly. Great selection of devices and juices.”

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Posted 6 years ago

“I placed an order and received it in a timely manner. Considering everything that’s going on, Electric Tobacconist sent updates on everything. Everything came in perfectly. I am so happy with this company and will definitely be ordering again very soon.”

Helpful Report

Posted 6 years ago

“Ordered 5 items on April 5. Paid extra for priority shipping in hopes that my package would be delivered ASAP. My order sat in their warehouse for an entire week. I sent two requests for help from their customer service department and was ignored both times (I have checked and re-checked my spam and junk mail so that is not the problem). I am extremely confused due to the fact that I live 20 minutes away from Boulder, yet my USPS tracking information is now saying my package is in Souix Falls, South Dakota. The order has left the distribution center in South Dakota two times, so I believe a loop was put onto my package to delay it further. This was my first time using this website and though the ordering process was easy I am extremely upset by the fact that I have received no information from this customer service department on where my package actually is. I would appreciate it if someone saw this review and reached out in regards to the information I am providing.”

Helpful Report

Posted 6 years ago

Hi Thomas, We're so sorry you experienced the delay. As you will have seen across our website, we were impacted by the unforeseen Covid-19 issue and have had resulting delays in shipping. We are caught up now, and I'm happy to say your package is with USPS and in-transit. (Please check your tracking email to find your tracking link as this post is public.) Again, we're sorry for the delay, and thank you for being a customer with us. We truly appreciate it. And now that all of our delays are over we'd be happy to show you our regular impeccable service! ET Customer Care

Posted 6 years ago

“Products were exactly as described and shipped almost instantly!!”

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Posted 6 years ago

“Great variety of products always has what you are looking for. Fast shipping. Never had any issues with getting the products.”

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Posted 6 years ago

“I'm a frequent customer of ET customer service is always attentive and responsive and though there has been delays due to covid I still appreciate the effort and courage this company has taken to ensure us the same great service I've come to depend on from electronic tobaccoist”

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Posted 6 years ago

“I have ordered juice 2 times from this co. I am so happy I found them. I used to order with vapor-fi. Tobaccist USA carties all the brands of juice you will ever want and at a price you will love!! My new place to go for all my vaping needs for sure.”

Helpful Report

Posted 6 years ago

“I placed an order April 4 and have not received my products 79 dollars out my account and have not received. I’ve been ordering for 9 months with you and hope I will be able to continue when will I get my order ?”

Helpful Report

Posted 6 years ago

Hi! We're sorry you have experienced this delay. As you will have seen throughout our website and emails, we were impacted by the unforeseen issues around Covid-19 and it caused shipping delays. I'm happy to say your package has left our warehouse and is in the hands of USPS. Your tracking will update the next time USPS scans it. (Check your emails for a tracking link as this is a public forum.) Again, we're sorry you experienced this delay. We are now caught up and would be happy to again show you our regular impeccable service! ET Customer Care

Posted 6 years ago

“I ordered pods on the 2nd and have not recieved any information or my pods. I have gone on the site and wrote 2 tickets with no reply. I have checked my inbox and spam bo2, nothing. This was my first time ordering from your company and wont he doing that again. So much for taking care of your customers.”

Helpful Report

Posted 6 years ago

We are very sorry for the delay in your order reaching you; we were experiencing delays due to precautions we have taken for COVID-19. We have since rectified these setbacks and are no longer experiencing any shipment delays.

Posted 5 years ago

“great service always willing to help an get my orders to me. need to order again be glad to see you up an running again an taking care of you employees”

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Posted 6 years ago

“We too are surviving the virus but to make a claim and not adhere to it is not the solution. It’s unfortunate for us all but not some of us are honoring our commitments. My condolences.”

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Posted 6 years ago

We are very sorry for the delay in your order reaching you. We were experiencing delays and were publicly posting updates as we got them from our warehouse. We have since rectified these setbacks and are no longer experiencing such delays.

Posted 5 years ago

“It was very good up untill this quarantine kicked in and y'all caved under the pressure with all the stores close its the perfect time to have made money online instead y'all shut down cause you didn't anticipate the traffic.”

Helpful Report

Posted 6 years ago

Hi Rafiel, We did close access to the website for a few days in order to ensure that we were able to give our existing customers the service they deserve. We're back on and giving the service we expect from ourselves. Thank you for being a customer. We truly appreciate it. ET Customer Care

Posted 6 years ago

“Exceptional service during a difficult time. Fast shipping despite it all. Thank you for your service!”

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Posted 6 years ago

“They were right on point. I was so happy. My product was great choice. I use The Boulder Rock Vape. And in this time of the epidemic, my ordered arrived in less than perfect timing. I love this company. Ty jennifer G.”

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Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,776 reviews