Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,776 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They will not let me know where my two different liquids are and a return item refund they left me hanging no email about at all I'm so upset Marcia Deham”

Helpful Report

Posted 6 years ago

Hi Marcia, I have found your ticket about your concern. We can confirm that we responded 11 minutes after we received your email. You may want to check your spam and junk folders. Our emails can get lost there. We're very sorry you experienced a delay in your order. As you will have seen across our site, we had delays caused by the Covid-19 environment. We are happy to say your order is with USPS and is on the way. We're back up to our normal same-day shipping and providing the experience we expect from ourselves, and we hope you experience it again soon! ET Customer Care

Posted 6 years ago

“I never received an email with tracking information. You contacted me to let me know it's in transit. How about some tracking information? Don't refer me to my email where I can check where my shipment is at by the tracking information when I never received the information?”

Helpful Report

Posted 6 years ago

Hi Rhonda, We send tracking emails separately when your order is processed. We've also sent you asecond private email from hello@electrictobacconist.com with the link in it again as we don't want to put it in a public forum. You may want to check your spam and junk folders, as sometimes emails get caught in there. Thank you again for being a customer! We truly appreciate it. ET Customer Care

Posted 6 years ago

“The items were correct and all work good. There was a little delayed in shipping they refunded my shipping and I still receive the items only one day late. Good customer service and prices would recommend to a friend!!”

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Posted 6 years ago

“I was looking on other websites for what I needed, and wasn't able to find or it was very over priced. Came across this site found what i needed at a affordable price, with quick and easy checkout. Well definitely shop here in the future.”

Helpful Report

Posted 6 years ago

“Impossible to reach. One week later with priority shipping and I'm still waiting. Dying vaping a burnt coil. Waste of time and money.”

Helpful Report

Posted 6 years ago

Hi Sean, We're sorry you have experienced a delay in your order! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we can confirm your package is on the way! In the future, you can always get in touch with us at https://help.electrictobacconist.com/support/tickets/new and we'll respond very quickly. We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 6 years ago

“Great prices and selection on the juice and the shipping was fast. Will shop here again.”

Helpful Report

Posted 6 years ago

“Nothing beats the quality, authenticity and price of products purchased through Electric Tobacconist. My only qualm is shipping time. While I understand the pandemic is slowing everything down, I paid for expedited shipping and yet my order was not given any sort of priority in getting out the door- nor did I receive any sort of compensation for the delay (despite having paid more to get my product sooner).”

Helpful Report

Posted 6 years ago

“I ordered ecig juice from here online and I loved that I was able to get it when it said, even during this crazy time. It said the juice would be delivered between 4/7-4/10 and I got it on 4/7.”

Helpful Report

Posted 6 years ago

“Very friendly, fast and happy to have as a vapor friend”

Helpful Report

Posted 6 years ago

“When my local Vape store went out of business I looked locally to find another. When I couldn't find one I was satisfied with I found Electric Tobacconist. They excel in all areas. I have not needed to make any returns. Shipping is great. From order to door is usually no more than 2 days. The last order I made during this pandemic only took 4 days. Their prices are great. The description of their juice flavors is spot on. The selection is superb.”

Helpful Report

Posted 6 years ago

“Excellent website, good products, and fast shipping.”

Helpful Report

Posted 6 years ago

“Overall very happy with prices, quality and how quick the products were delivered! Thank you! Will definitely be purchasing from you again!”

Helpful Report

Posted 6 years ago

“They updated me when my order when it was getting delayed, package was really sealed and the package was real professional. I’ll definitely be ordering again!”

Helpful Report

Posted 6 years ago

“Fast shipping. Good products. Highly recommended”

Helpful Report

Posted 6 years ago

“Shipping was super fast! The website worked well and there is a large variety of items to choose from. Will order again in the future! Great customer service :)”

Helpful Report

Posted 6 years ago

“I will never buy juice from anywhere other than electric tobacconist again! Best prices, a large variety to choose from, and the delivery is was fast! Can’t find better deals anywhere else. So glad I came across electric tobacconist!”

Helpful Report

Posted 6 years ago

“The service was amazing! Even with all of the chaos going on with COVID-19 they still kept me up to date with when I would be receiving my package. They’re great!”

Helpful Report

Posted 6 years ago

“I ordered from this site for the first time 7 days ago April 5, 2020 and paid extra for priority delivery thinking it would arrive in 2-4 days and guess what it hasnt even left their warehouse even though it says order dispatched on their site, USPS shows that it has not moved from Boulder CO and is stuck in " shipment received, awaiting accecptance purgatory" it should not take over 8 days to go from CO to California, even with COVID craziness. I also think it is crazy to still be paying for priority shipping when that was not delivered on their part. I'm feeling very frustrated and wonder if my order will even make it to me at this point. I ordered from another online site and am almost certain it will arrive before the order from this site.”

Helpful Report

Posted 6 years ago

Hi Star, We're sorry you have experienced ta delay with your order. As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we can confirm your package is on the way! You will be able to track your package using the tracking link we sent to you in your email. (We can't give it out here as this is a public forum.) We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 6 years ago

“Easy to find my product and I received order very quickly!”

Helpful Report

Posted 6 years ago

“WOW! Thank you for extremely easy and fast service and delivery! I was worried I might not receive my order quickly due to the virus slowing down many companies - not a problem! Excellent service and fair pricing. Highly recommend!!!!”

Helpful Report

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,776 reviews