grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,959 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,959 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food is always cold..prices are higher...GrubHub sucks...”

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Posted 1 year ago

“unprofessional driver had tampered with food my doorbell said it all will neveruse them again”

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Posted 1 year ago

“Order is delayed every single time I use Grubhub. No matter which address I use.”

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Posted 1 year ago

“My order came with a confirmation code. I answered my phone, and the driver is yelling at me, the code, I need the code, I gave him the code because I was upstairs and he said he left the food. He didn’t. Out $70. Grub Hub REFUSES to assist, even when the driver confirmed I did not get my food. All because I gave the driver the code over the phone. They refuse to help all because of that damn code. I will never order from them again.”

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Posted 1 year ago

“The delivery driver took the soda from my order. I issued a claim right away and they never refunded me; when I contacted them again they refused to refund for the soda because it was more than 48 hours after the service. I will never use them again. I'd give them a 0 stars if I could.”

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Posted 1 year ago

“GrubHub is always so slow. I can order at 5:00 and still be waiting on my food 3 hours later. This has happened on several occasions and customer service refuses to refund, only using the same standard answers about how sorry they are, the restaurant is already making the order-like I am going to accept an order that was made 3 hours ago.”

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Posted 1 year ago

“Overcharged me for 2 orders when I only received 1 order. Tried to get refund and after sending 20 emails back and forth today, I filed a formal complaint with my bank, Amazon Prime and Pay, Better Business Bureau for fraud!”

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Posted 1 year ago

“Awful! Every time I order, they delay it 2-4 times. It takes 2-3 hours to get an order from a place 8 miles away, & the food is long since cold when it arrives. Would've taken less time to walk there!”

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Posted 1 year ago

“This is one of the worst companies you can ever use. They double billed me for a year and a half and did not refund me. Horrible horrible, horrible company.”

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Posted 1 year ago

“Horrible service. Food ready in 10 mins but grub hub took an hour. I called but was told nothing could be done. We ended up picking the food up and being charged for a service fee. We will never use this service ever again. 😭”

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Posted 1 year ago

“Order is late and food is cold ALMOST EVERY time with Grubhub. I'm not sure how they make their time estimates but they do a very poor job. It's also extremely frustrating when my order is already delayed and then I see that the driver is going the wrong direction to make another stop first. This is not a good service.”

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Posted 1 year ago

“Grubhub sucks. Im done with them. Food is always late and they don't honor their guarantee. I got it free through Amazon prime but would rather pay for doordash. Wish I could give zero stars.”

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Posted 1 year ago

“I wanted to give 0 stars but they won't let you rate unless you give 1 star. DO NOT ORDER THROUGH GRUBHUB. They don't care. Restaurant added more charges for no reason and their response is to call the restaurant. That doesn't make sense as the restaurant tells you to call grubhub.”

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Posted 1 year ago

“Just had my worst experience with GrubHub. Delivery took well over an hour food was ice cold. Terrible service.q”

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Posted 1 year ago

“Took over 2 hours to not get food. Time kept going up and up. I would suggest not to let driver's pick up other order's.”

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Posted 1 year ago

“Worst place I pay for items I don't get two times in one day and they tell me they can not give me my money back. Never again”

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Posted 1 year ago

“You guys suck. I give clear instructions and you deliver my order literally in the middle of nowhere. Apparently you can’t read plain English.”

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Posted 1 year ago

“The food was delivered to the wrong location. The driver had called to request the order code, I gave it to her. She said she was at the back door but there was no food. I called her back she insisted she handed the food to me, got an attitude and hung up on me. She called me to get the code, if she handed it to me, she should've asked for the code in person. Customer service is no help. I can't tell if it's automated or an actual person but because the driver said it was delivered successfully, they can't do anything about it.”

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Posted 1 year ago

“If i could give them less i would. I placed an order on grub hub for delivery. It never came. I called they said i placed the order for pick up. Who orders food through grub hub for pick up. They charge you extra for the food and delivery. Then i tipped the driver. Witch never came. What a scam. I will never use grub hub again. You are going to lose so many customers.”

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Posted 1 year ago

“I had a GrubHub+ membership. I realized that for several months, GrubHub+ was charging me both a monthly fee and delivery fees. When I notified their help chat, they admitted that this was a legitimate complaint. However, I was informed that they while they would cancel my membership, they would not refund the membership fee, nor would they remove the delivery charges. This infuriated me and I have reported the charges to my bank as fraud. This GrubHub practice of charging and hoping we customers don't notice is disgraceful and dishonest.”

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Posted 1 year ago

grubHub is rated 1.1 based on 1,959 reviews