grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,604 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After an hour and 10 minutes, and 2 assigned drivers, they never made it. The owner of the restaurant got into his car and delivered it himself. Of course, at that point, it was cold. I have never had an issue with DoorDash. Absolute garbage.”

Helpful Report

Posted 6 months ago

“Grubhub stole my money and never gave me my food”

Helpful Report

Posted 6 months ago

“If I could give no stars I would. Ordered food the woman never dropped it off at my hotel in Vegas and get this they would not give me my money back! Gave me a discount on my next 3 orders! Then found out I was being charged $10.65 amount for 3 months. Called them they said no refund and I could not cancel my acct! Realized it was that bs amazon prime free promo. I lost over $30 but learned a valuable lesson. F@*k Grubhub !”

Helpful Report

Posted 6 months ago

“Grubhub experience was horrible, the food was left outside and the driver was very rude. I will never use Grubhub again.”

Helpful Report

Posted 6 months ago

“I accidentally ordered a chicken gyro (meant to order red meat version) but had indicated in the instructions that I have a chicken allergy. The deli sent the chicken meal. Fortunately I noticed and didn’t eat it. GrubHub customer service refused to refund because the order “was correct.” They said that if a restaurant ignores allergies noted in the instructions, the order is still correct. There is no other way to indicate allergies. If the chicken hadn’t been obvious, the consequences could have been serious. It also made me wonder if noting things in instructions like - use light mayo, no onions, etc, - can always be ignored and the order would still be correct?!?!”

Helpful Report

Posted 6 months ago

“Nov 5th about 10:40 pm , I had a very rude driver named Kenneth. Left me a very rude text, and called my phone rude. I have never had such bad customer service. He should take a class in customer service.”

Helpful Report

Posted 6 months ago

“Grub Hub stinks. I got flat ripped off. Do Not use Grub Hub an Do not use Grub Hub through Amazon Prime. I made an order for two Cheese Steak subs and an order of fires. What I got was a cold order of fries for $21.00! Grub Hub support is worthless as is Amazon Prime support for their Grug Hub rip off!”

Helpful Report

Posted 6 months ago

“I ordered food Grubhub my food was over an hour late and cold. After complaining I received a credit. Tonight I ordered some wings, again it was an hour late and the fries was cold. Contacted the driver and he text me that the restaurant did not have the order ready and that he waisted 15 and he was only getting paid 7 dollars for the order. Last draw and I will be using Uber Eats going forward,”

Helpful Report

Posted 6 months ago

“Driver left the food outside, I asked to be text when getting close so I can open the door. I use a walker and I almost fell. The food was cold and NO straw & NO ketchup which I requested.”

grubHub 1 star review on 3rd November 2024

Helpful Report

Posted 6 months ago

“Horrible. Had an oder from ihop and it was delivered almost an hour late. But, waiting for it when it was delivered it wasn't even to my house. What morons. Then I had to fight to get my 50 dollars back from customer service. Ridiculous. I'll just pick up my own stuff from now on”

Helpful Report

Posted 6 months ago

“My order was placed at 5:45 with estimated delivery at 6:26. Now I’m being notified it won’t be here until 7:57. I tried to cancel the order and was informed I won’t get a refund because a driver was headed to pick it up. I have hungry kids and I will NEVER use Grubhub again. Very disappointed!!!!”

Helpful Report

Posted 6 months ago

“Wife did not order an entree on soup which did not arrive with the order I always tip well but the driver whom I called to tell about the missing soup indicated that she was instructed by grub hub not to inspect the order as it’s the restaurants responsibility What am I tipping for ahead of a delivery experience Never again”

Helpful Report

Posted 6 months ago

“They brought my food to the wrong house and they took for ever.”

Helpful Report

Posted 6 months ago

“Being charged for an account provided as a promotion from instacart. Automatically charged when I don't even have an account or use the app. When I tried to look into it. I cant because I don't use the app or have an online account. Quite the scam when you can't contact anyone.”

Helpful Report

Posted 6 months ago

“Since i've started using grubhub its been nothing but a headache...they didnt give me my ten dollars off for being a new customer stating that i wasnt one, when in fact i was. i signed up for grubhub+ and they canceled my subscription the next day. the chat helpers are rude and short. smh this is a shame. GrubHub, do better.”

Helpful Report

Posted 6 months ago

“The orders are late 98% of the time often by 2+ hours. Grubhub wants to throw 5 at you which is slightly over the tip they want for providing horrible service. I’m done with them.”

Helpful Report

Posted 6 months ago

“I ordered food from Ihop for delivery twice in the same day through GrubHub as I was working, & unable to leave to go get my own food. I can't say anything bad about the first driver who dropped off my food-They had good timing & all. However, upon discovering I had missing items from my order, I called GrubHub who gave me a refund for those missing items so I could reorder, which I did. I was then given an estimated delivery time of between 12:02-12:17. Then about 15 minutes til 12:00, I was informed the order would be delayed & was given a new estimated delivery time of 12:26-12:41. Upon calling GrubHub to prioritize my order as this was already the second delivery I had to have due to Ihop's failure to include some of my ordered items, all GrubHub could due was apologize & assure me they were working on getting my order to me as soon as possible. I finally received my order about 12:30, & (big surprise) my food was cold as it sat at the restaurant waiting for pickup.”

Helpful Report

Posted 6 months ago

“Always deliver your food late, lie to you about the eta and offer you $5 for “your inconvenience””

Helpful Report

Posted 6 months ago

“Drivers don’t deliver the orders or take food****”

Helpful Report

Posted 6 months ago

“After waiting over two hours the driver called to get pin and said food was on porch. It wasn't. I never received anything but because the driver marked it delivered I can't get a refund. So if you pay over 50 bucks for food and get nothing you're just out of luck. Not worth the risk of being scammed.”

Helpful Report

Posted 6 months ago

grubHub is rated 1.1 based on 1,604 reviews