grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,604 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered food, the driver called me and asked me for my address so I gave it to him. He then called me back and asked me for my code so I gave it to him. My food never arrived. I contacted grub hub and they said there’s nothing they can do the food showed delivered. Theses guys suck. Please don’t use them. I was transferred to a supervisor and got ignored and the chat was cut off.”

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Posted 6 months ago

“They ordered from the wrong store, I ordered super slice they gave me little Caesars then refuse to cancel the order. Erika b representative tried to give me a 5, 7, then 10 dollar credit of a 70 dollar order I would not eat!!! They are the worst. I will never use them again”

grubHub 1 star review on 24th October 2024

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Posted 6 months ago

“Grubhub is the worst. My last order was delivered to the wrong address. My address is visible from the street. I can't pick up orders due to my disability and I don't have anyone who can pick it up for me. Grubhub said they would refund my money. If they don't I will file a complaint with the Federal Trade Commission. I'm tired of being over charged for delivery then not getting what I paid for.”

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Posted 6 months ago

“well I just want to say that every review I have read about doordash, grub, uber, exc. every single person is b******** and complaining. y'all ned to realize you are paying someone else to bring your food to you cause your to damn lazy to do yourself!! If you live in my neighborhood the kids that work fast food are rich yuppies that are to stuck up to have any work ethic. plus go get your own damn food and stop f****** everyones scores up cause you didn't get none last not! god damn haters making me hate now”

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Posted 6 months ago

“I just have one word to describe them. Terrible. No wonder they are the forgotten delivery service nobody want to use.”

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Posted 6 months ago

“I will never order food through Grubhub again. I've had several orders go through only to wait hours for them and then I'll get a text saying something went wrong with the order. I called the restaurants each time and they all say the orders were ready and had been sitting for hours. You have to cancel through Grubhub and their phone number is not listed on their website that I could find. I finally get someone and I get a "sorry" and they offered coupons. Pathetic.”

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Posted 6 months ago

“Consistently changes my delivery time, Last night I watched the driver miss 5 turns to get to me, What should have been a 30 minute delivery turned into a 2 hour delivery. Food is delivered Cold Or Ice Cream Is Melted. I just got a delivery from Door Dash! Quick and pleasant!”

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Posted 6 months ago

“Over 30$ in fees is ridiculous!!! Went to place an order, food came to 52$, tip for driver 15$ and then i looked at the total after and my bill would have been almost 100$! Grubhub is a rip off! Let ur drivers get some money too they are the ones doing the work. Ur going to raise urself out of a business. Cancelled my order and deleted the app”

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Posted 6 months ago

“I work for them they claim they give you mission pay sometimes if you complete the mission. This particular mission was complete 6 orders without skipping 2 or more to get 12 dollars... long story short I completed 6 deliveries in a row and they claim I missed some in-between but I didn't”

grubHub 1 star review on 19th October 2024

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Posted 6 months ago

“Last week I placed 2 separate orders, one arrived, one didn’t. After contacting the driver, he said my order was canceled. 😞 I immediately called GrubHub, got a text that my bill will be credited to my next order. It wasn’t. Several days later, I get a message stating I won’t get a refund because my ETA is over 48 hours?! I messaged back of my complaint the same day and that I’m now deleting their App. Very disappointed that they kept my money when I followed procedure.”

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Posted 6 months ago

“Grubhub sucks. Two times in a row - the first time the driver put the food outside my door, took a picture and then stole it, the second time just took a picture outside somewhere and marked delivered. My address is pretty unequivocal. Grubhub is a big scam. Use uber eats or anything else.”

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Posted 6 months ago

“Grub hub drivers leave you food outside of Apt outside. They are rude and don’t follow instructions and than Customer Service blame you. Should look at who you hire as a driver. You hire any one as long as they have a car and a license. Rate you 1 out of 5. Poor Never use grub hub again. Use another service”

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Posted 6 months ago

“Dear Grubhub, Food should be handed off to a person. Setting food outside on the ground is against any kind of food etiquette. 35 years in the food industry and rule 1: never put food on the ground.”

grubHub 1 star review on 17th October 2024

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Posted 6 months ago

“ALL BAD!!!”

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Posted 6 months ago

“Website takes 1 year to load”

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Posted 6 months ago

“Really deserves negative 5 rating. They are unscrupulous- don’t honor promos and refuse to fix it. Orders are incorrect -I feel sorry for people that have to work there. Screwedme out of $18-did chat & phone call with supervisor. Don’t use them!”

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Posted 6 months ago

“You are just all around absolutely terrible”

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Posted 6 months ago

“You guys are worst then slavery Tony Xu is gonna run you guys into the ground. I’m gonna persuade everyone I can to drive foor doordash they guarantee you $15-$20 per hour. The two orders you sent me are beyond low. I’m posting them to my social media to show people that you guys really expect people to use there cars to deliver $2 & $3 orders. How are you suppose to make money. Society can even live off of $10 per hour”

grubHub 1 star review on 16th October 2024

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Posted 6 months ago

“This site is awful, they are always late and the orders are delayed because the driver picked up a bunch of orders at a time. I do not recommend this service”

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Posted 6 months ago

“1st off they they showed my order on the way, but then it showed at the restaurant. 2hours later the driver sent me a picture showing he delivered. But there was no bag in the picture, plus it wasn't even my house. Called Grubhub to complain and they only refunded my money, but refused to give me anything for my inconvenience.”

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Posted 6 months ago

grubHub is rated 1.1 based on 1,604 reviews