grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,713 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My food almost always comes late as drivers take side trips off the path, and 90% of the time, I have missing items or incorrect order fulfillment. I've had to go to restaurants to pick up the food as the restaurant wasn't vetted properly as pickup only. Plus I often get different delivery drivers than posted as delivery agent. This tends to lead me to believe they aren't properly vetting their drivers.”

Helpful Report

Posted 7 months ago

“Driver who accepted order was extremely far away from restaurant. I had no chance to cancel. By the time online chat agent offered to cancel, the driver was almost to the restaurant. Then the agent prematurely canceled the order when I inquired about a partial refund instead of a credit. Maddening experience. I'm concerned the driver was not compensated for the long drive he made. Poor customer service and a poor experience for the driver, I assume, too.”

Helpful Report

Posted 7 months ago

“My order sat at the restaurant for over an hour. It was delivered cold and left outside. My instructions are to call. When Grubhub makes a mistake, they will not issue a refund. I included the picture the driver took.”

grubHub 1 star review on 7th December 2024

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Posted 7 months ago

“Every order I've placed had been delayed 2 or 3 times. NEVER EVER have they delivered on time.”

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Posted 7 months ago

“Absolutely ridiculous! Even if it’s free through Amazon, I refuse to wait two hours for my food. How is Grubhub even a thing when it’s this bad?! I’ll gladly give DoorDash my money from now on!!!”

Helpful Report

Posted 7 months ago

“I orderd food waited for a hr was up all night just for them to cancel it I will never use this app waisted my time”

Helpful Report

Posted 7 months ago

“Out of 6 orders the last 30 days, 4 of them were either missing items or prepared wrong. When I reported an incorrectly prepared order tonight (and sent them photos showing how it was clearly wrong) the rep in chat told me I’ve reported too many orders and despite the photos proving my claim, they couldn’t issue a refund as a result. I get that there are people that will file false claims but I send photos of every wrong order. I should be able to either get what I ordered nd paid for, or they refund me.”

Helpful Report

Posted 7 months ago

“I placed an order an hour ahead of time so the store will have no excuse not to deliver on time but it still went to over an hour and the order was not delivered. Not only that I did not get my order but it's as if I had no choice but to cancel the order because they had no idea what went wrong. So frustrated and soooo hungry waiting for nothing.”

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Posted 7 months ago

“I wish there was a way to give these thieving losers ZERO stars. Let’s all get together and sue them AGAIN. And DoorDash is better but they are lying thieves too.”

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Posted 7 months ago

“Food delivered to the wrong address….even sent me a picture and refused to refund my money.”

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Posted 7 months ago

“They said the order was deliver but I dint even receive it and the delivery guy dint even call me even after mentioning it hand it over to me. When I called the customer service they said they count redeliver or refund or track my package. Worst thing to use this app. DoorDash is far more better than this”

Helpful Report

Posted 7 months ago

“They delivered to the wrong house, offered a $5 credit on an $19.14 order and won’t give me my money back. That’s stealing. I have no food and I’m out of my money”

Helpful Report

Posted 7 months ago

“We haven't received our order yet and ordered it almost two hours ago. This is unacceptable. There should be a limit to how far a grubhub driver can travel between deliveries.”

grubHub 2 star review on 4th December 2024

Helpful Report

Posted 7 months ago

“GrubHub has the worst customer service! Takes forever to get your problem dealt with and will randomly cancel your order!!!! DoorDash never does that!!!”

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Posted 7 months ago

“All these customer that be complaining is the ones don’t tip and expect you to come delivery up stairs to high rise building, Drivers Should have at least 7 dollar tip minimum for short distance and 10 dollar tip any order over 1.5 miles period , wake up people if there robots deliver your food price will be even higher dummy, and they not walking up stairs, or getting no elevator either lol”

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Posted 7 months ago

“Absolute disaster of a company. Just always constantly wrong. You complain, they say they’ll give you their premium subscription, and never do. Worst food app on the market.”

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Posted 7 months ago

“They delivered my order to wrong address and my only recourse was a refund. Not good enough for me. They don’t even try and make it right. Every chance I get in the future, I’ll avoid Grub Hub.”

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Posted 7 months ago

“My delivery driver named p Diddy stole my food and took a picture of a snowy area lol”

grubHub 1 star review on 30th November 2024

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Posted 7 months ago

“They put vegetables on my pizza when we ask for pepperoni straightly we put no words there that start with v so I don't know how they got confused with vegetables 🫡🫡💔”

Helpful Report

Posted 7 months ago

“I. Order a beef from Jay’s beef and it was to be delivered and I even tipped the driver 20% but as soon as I completed the order I got a text saying that it was ready for pick up so I called Grubhub and they said that there’s nothing they could do. SO TO ME GRUBHUB is totally USELESS 😫😫😫😫😫😫😫😫”

Helpful Report

Posted 7 months ago

grubHub is rated 1.1 based on 1,713 reviews