grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,787 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Review of Grubhub: A Disastrous Experience I had an absolutely terrible experience with Grubhub that jeopardized my job and inconvenienced my client. As part of a professional engagement, I ordered a lunch for a lab consisting of seven different dishes. The driver picked up the order but immediately canceled it, claiming they couldn’t find the location—without even attempting to leave the restaurant. When I contacted Grubhub to report the issue, their response was completely inadequate. They offered a refund in 5 to 7 business days, leaving me to reorder and pay again to ensure my clients were served. There was no attempt to address the driver’s actions or provide any real-time support. Grubhub’s customer service was abysmal. They refused to investigate, call the driver, or escalate the matter meaningfully. Even after requesting to speak to their escalation department, I found their representatives had limited communication skills and were utterly unhelpful. This level of poor service and lack of accountability is unacceptable, especially when it impacts professional relationships and commitments. I will never use Grubhub again and strongly advise others to reconsider using this platform for any important orders.”

Helpful Report

Posted 9 months ago

“Critic Eric Sundquist grubHub CUSTOMER SERVICE 8O5410 -56OO PHONE NUMBER' 8O5410 -56OOultimately suggests the social inequity inherent in the aesthetic distinction between realist and regionalist authors, noting: "Economic or political power can itself be seen to be definitive of a realist aesthetic, in that those in power (say, white urban males)”

Helpful Report

Posted 9 months ago

“GrubHub is the WORST delivery company. Everytime I order for something is always missing. This was my last straw with them. Tonight they only delivered 2 sides and a drink and we were missing my son's kids meal and our food. They REFUSED to reorder and pay out of their own pocket for their mess up. I will be sticking with door dash and Uber eats from now on.”

Helpful Report

Posted 9 months ago

“This Evil Nasty God aka Satan used yall to send me a email lying about terminating my account for a receipt. I never even took an order on this date nor have I did any orders from this platform almost a year 8-24-2024) You are a liar and the nasty evil spirit God that’s in you used you to deactivate my account.”

grubHub 1 star review on 17th December 2024

Helpful Report

Posted 9 months ago

“terrible service avoid”

Helpful Report

Posted 9 months ago

“Like most things related grubHubCUSTOMER SERVICE 8O5410 -56OO PHONE NUMBER' 8O5410 -56O to North Korea, the Ministry of External Affairs (MEA) never formally announced that it had shut its embassy there. However, without any Indian staff, let alone diplomats, no work was being done in the world’s most reclusive consular outpost. The MEA never named a replacement for Gotsurve in Pyongyang and he was sent, 14 months ago, as Ambassador to Mongolia.”

Helpful Report

Posted 9 months ago

“Tonight I ordered from McDonald's and it was great. It was the first time in a long time the meal was hot . Thank you GrubHub.”

Helpful Report

Posted 9 months ago

“Delivery driver left my order outside on the ground in Sub degree temperature, then lied and said he gave it to us. I'm never using it again”

Helpful Report

Posted 9 months ago

“Good incorrectly said it was delivered but wasn’t then showed up 30 minutes after marked. Was cold and inedible. Customer service only said they could give $10 credit for future purchase within 30 days. So my reimbursement is just that I get to give them more money? Ridiculous. Never using this garbage app again.”

Helpful Report

Posted 9 months ago

“They charged my card, then called me and said that it was declined and asked permission to refund me??? Why you gonna ask to give me back MY money? "Is it ok if we decline?🥹🥹"😭 F THIS IM DOWNLOADING FAVOR”

Helpful Report

Posted 9 months ago

“d about 30 mins later grubHub CustOm;er Ser.vi'ce +1 8O5 ( 41O) 56OO'' PHONE-NUMBER' it said the meal was picked up. than it said the driver was in danvers still.. we had to wait about hours for the food and we asked for a refund and the guy on the phone said I can give you”

Helpful Report

Posted 9 months ago

“Grub hub sucks food is always cold and late. I ordered from restaurant 15 minutes away it takes a hour from time driver left restaurant. It's only 2 dollars more with fees from Uber eats.”

Helpful Report

Posted 9 months ago

“So, I am curious: isn't the average rating of 1.1 for this company is a big red flag? Aren't they supposed to be shut down by some lovely consumer organization?”

Helpful Report

Posted 9 months ago

“Order came 2 hours after i ordered. Cold obviously. 12 dollars in service fees and only 6 dollars to the driver? Outrageous. Greedy company”

Helpful Report

Posted 9 months ago

“Second order in 3 weeks from grubhub, food cold and this time took 1 hour 50 minutes to get food”

Helpful Report

Posted 9 months ago

“We ordered food yesterday at 5:40 and about 30 mins later it said the meal was picked up. than it said the driver was in danvers still.. we had to wait about 3.5 hours for the food and we asked for a refund and the guy on the phone said I can give you 7 FIRCKING DOLLAERS! YOU GUYS HAVE MILLIONS OF DOLLAERS!”

Helpful Report

Posted 9 months ago

“Just sad! They sometimes can be great! Also can be just horrible and is food cold! There is no customer service only offer you five dollar credit even if you spend $100 and the food sucks! The restaurants are not totally at blame but could be better at understanding their service and timing! The service that GrubHub provides is just poor.”

grubHub 1 star review on 13th December 2024

Helpful Report

Posted 9 months ago

“Terrible service. Not even worth using it if they give you a free subscription. They show delivery times that they know they can not honor and they cancel orders only telling you "something went wrong".”

Helpful Report

Posted 9 months ago

“My order was missing half the food. I called the restaurant and assured me that they did place all food and drink in the bag. They told me that the driver stole the food. The straw was in the bag but no drink. This driver committed a crime. Robbery. They stole what was not theirs. I know that Grubhub does nothing. They give you a credit and continues to allow this person to continue to steal people's food. Yes, they did pay for my food, when when are they going to not allow this to happen to their customers? This has not happen to me twice. This does not include my orders not showing up at all, orders being more than 15 min. late. and delivering my food at a different location.”

Helpful Report

Posted 9 months ago

“elements of the field ( Grubhub CustOm;er Servi'ce +1 8O5 ( 41O) 56OO'' PHONE-NUMBER ), and elements of the vector space (called vectors). Abstract algebra is the name that is commonly given to the study of algebraic structures. The general theory of algebraic structures has been formalized in universal algebra.”

Helpful Report

Posted 9 months ago

grubHub is rated 1.1 based on 1,787 reviews