grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,610 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,610 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service”

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Posted 7 months ago

“Horrible service. After I waited 1 hour for pizza, I called costumer services and Laura cancelled the order without my permission. You can’t relay on them.”

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Posted 7 months ago

“I ordered Grubhub twice tonight. The first time no driver was assigned and they gave me a “credit” which was $80. Later they said my second order hours later was a “pick up” and refused to refund it so I deleted the app and they lost a customer.”

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Posted 7 months ago

“ordered to wrong address cannot cancel within seconds of placing it”

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Posted 7 months ago

“DURING THE DAY. Food was supposed to be delivered to a hospital and was delivered to the WRONG hospital. Terrible. When I looked at the picture the driver sent me I realized that the food was not at the hospital I work at. It says which hospital to leave my food IN CAPITOL LETTERS, because this has happened 5 times prior to this. PLEASE READ WHICH HOSPITAL you are going to. The cafeteria is closed and I have no food and I am unable to leave. POOR SERVICE. My money was refunded but I WANTED FOOD.”

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Posted 7 months ago

“Hi my is Christopher Ballentine I'm a driver for your company and I got a violation for orders that I didn't take because it's to many. Also I had problems with your GPS not working right or like it should be Also I have problems with finding address that had no number s on the customers house sor no lights to see the address so I have had I go pick up the order for a customer and the bags don't have them close up the they should Be so Also the have read the reviews and they are bab reviews very bab reviews and ratings and I also don't see how you guys are still in business at all! Thanks 😊 😊 👎👎👎👎👎👎👎👎👎👎👎”

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Posted 7 months ago

“We ordered twice on 9/12/24 and the first order was delivered to a neighbor 3 houses away and the house number was not even close to ours. I called Grubhub and they refused to do anything about it. I disputed the charge and tried to order again and it was late and they never showed up with the second order so again I called them and they said the same thing, no refund...! We have since closed the account and will never use them again!”

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Posted 7 months ago

“Everything! I ordered and food was no delivered. I then reordered as one of their options. On the reorder, the driver delivered the wrong food.Bot only was the food wrong but it from a completely different restaurant. Someone else’s order altogether. Two bad deliveries in a row for the same order! I would have been better off not using Grubhub.”

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Posted 7 months ago

“total nighmare. been a year since i last used the service; was a nightmare then, and i forgot why i didn't use it. reminded. absolute horror story.”

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Posted 7 months ago

“Eta changes constantly that I did not receive my food until after my lunch was over. Not worth the $5 credit they give you, im honesty giving up on this app not worth wasting your time.”

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Posted 7 months ago

“The driver left the wrong order and our only recourse was to get a refund. The restaurant couldn't help.... frustrated!! Took forever to get in touch with grubhub. Won't be using them again.”

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Posted 7 months ago

“Didn't leave my entire order. Think the driver ate it. Refused to replace. Gave lousy refund but left one dinner without a meal. Guess that they could eat the refund. Glad that the driver got their tip”

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Posted 7 months ago

“If I could leave zero stars I would. My insomnia cookie order was over 45 mins late last night. When I called the store they said my order had already left. I finally got a text update ten mins later saying my order was on the way. And the driver was not a Grub Hub driver. They were wearing an Insomnia cookie shirt? Why are we paying Grub hub for you to have your own delivery drivers. And the delivery person (I believe Bailey was the name) gave no apology as to why my order was so late. Grub Hub told me they would take care of this within 24 hours and nothing has been done. When I spoke with Grub Hub I was t trying to cancel but they lied and said order was already on its way. That was the last time we order from Insomnia OR Grub Hub. Done!!!”

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Posted 7 months ago

“Drivers don’t speak english or understand addresses. Won’t use again until this is fixed.”

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Posted 7 months ago

“I have Amazon Prime so I decided to try the Amazon Prime/GrubHub offer of no delivery fees. BIG MISTAKE !! I have used GrubHub to order McDonald's 3 times. Everytime, the ordered is delayed and it takes 1 1/2 hrs to arrive. I live in a town of 25,000 people. It not like I'm in a big city and the delivery driver has a ton of traffic to deal. When I tried to cancel my order and it wouldn't allow me to. Saving a couple bucks is not worth the worst service. I'm going back to Uber Eats. They are always great, fast service. If I'm going to be forced to give a $6 tip on a $15 order, I'm going with Uber Eats. Never using GrubHub again!!@”

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Posted 7 months ago

“The driver Mackey stole my package off my porch. I’ll never be using Grubhub again. And I use them often”

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Posted 7 months ago

“I prefer to leave zero stars but I couldn't write this review without leaving at least one. Their customer service is in the toilet. You receive automated already typed out answers, there's no one-on-one discussion. I signed into my account, I have a huge credit, trying to place an order, the system would not take it and customer service, after 3 separate agents were contacted, all had the same prefabricated answer, and they can't fix anything. They send it to their customer service team whoever the hell that is. If you're hungry don't try GrubHub.”

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Posted 7 months ago

“I've ordered from Grubhub to many time to count. But I've had so many horrible experiences I wont be using them again. During my last experience they were late and all the food was cold. I was missing ketchup and ranch packets and the bacon on burger was MIA. I called and they weren't willing to give me a refund. They offered a $5, then $7 then $10 credit on my account. So basically Grubhub, restaurant and driver all benefit and only the the paying customers get screwed. That's just unacceptable.”

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Posted 7 months ago

“Absolutely horrendous. I’ve hate numerous orders stolen by people that are too poor to pay for their own damn food and then I won’t even get a refund half the time. They just give $5 as a sorry. They respect their criminal drivers more than their customers that actually keep this business running. Sickening. I’ll no longer be ordering from here. I won’t be surprised if Grubhub gets hit with a massive lawsuit.”

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Posted 7 months ago

“First time customer and a NEVER again customer. Items were missing and delivery driver handled my food while holding and petting her dog that was sitting in her lap. GrubHub refuses any compensation saying because of past orders when it's my FIRST time order from them at all. They need to I be reported to BBB.”

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Posted 7 months ago

grubHub is rated 1.1 based on 1,610 reviews