grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,718 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grub Hub stinks. I got flat ripped off. Do Not use Grub Hub an Do not use Grub Hub through Amazon Prime. I made an order for two Cheese Steak subs and an order of fires. What I got was a cold order of fries for $21.00! Grub Hub support is worthless as is Amazon Prime support for their Grug Hub rip off!”

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Posted 8 months ago

“I ordered food Grubhub my food was over an hour late and cold. After complaining I received a credit. Tonight I ordered some wings, again it was an hour late and the fries was cold. Contacted the driver and he text me that the restaurant did not have the order ready and that he waisted 15 and he was only getting paid 7 dollars for the order. Last draw and I will be using Uber Eats going forward,”

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Posted 8 months ago

“Driver left the food outside, I asked to be text when getting close so I can open the door. I use a walker and I almost fell. The food was cold and NO straw & NO ketchup which I requested.”

grubHub 1 star review on 3rd November 2024

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Posted 8 months ago

“Horrible. Had an oder from ihop and it was delivered almost an hour late. But, waiting for it when it was delivered it wasn't even to my house. What morons. Then I had to fight to get my 50 dollars back from customer service. Ridiculous. I'll just pick up my own stuff from now on”

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Posted 8 months ago

“My order was placed at 5:45 with estimated delivery at 6:26. Now I’m being notified it won’t be here until 7:57. I tried to cancel the order and was informed I won’t get a refund because a driver was headed to pick it up. I have hungry kids and I will NEVER use Grubhub again. Very disappointed!!!!”

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Posted 8 months ago

“Wife did not order an entree on soup which did not arrive with the order I always tip well but the driver whom I called to tell about the missing soup indicated that she was instructed by grub hub not to inspect the order as it’s the restaurants responsibility What am I tipping for ahead of a delivery experience Never again”

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Posted 8 months ago

“They brought my food to the wrong house and they took for ever.”

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Posted 8 months ago

“Being charged for an account provided as a promotion from instacart. Automatically charged when I don't even have an account or use the app. When I tried to look into it. I cant because I don't use the app or have an online account. Quite the scam when you can't contact anyone.”

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Posted 8 months ago

“Since i've started using grubhub its been nothing but a headache...they didnt give me my ten dollars off for being a new customer stating that i wasnt one, when in fact i was. i signed up for grubhub+ and they canceled my subscription the next day. the chat helpers are rude and short. smh this is a shame. GrubHub, do better.”

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Posted 8 months ago

“The orders are late 98% of the time often by 2+ hours. Grubhub wants to throw 5 at you which is slightly over the tip they want for providing horrible service. I’m done with them.”

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Posted 8 months ago

“I ordered food from Ihop for delivery twice in the same day through GrubHub as I was working, & unable to leave to go get my own food. I can't say anything bad about the first driver who dropped off my food-They had good timing & all. However, upon discovering I had missing items from my order, I called GrubHub who gave me a refund for those missing items so I could reorder, which I did. I was then given an estimated delivery time of between 12:02-12:17. Then about 15 minutes til 12:00, I was informed the order would be delayed & was given a new estimated delivery time of 12:26-12:41. Upon calling GrubHub to prioritize my order as this was already the second delivery I had to have due to Ihop's failure to include some of my ordered items, all GrubHub could due was apologize & assure me they were working on getting my order to me as soon as possible. I finally received my order about 12:30, & (big surprise) my food was cold as it sat at the restaurant waiting for pickup.”

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Posted 8 months ago

“Always deliver your food late, lie to you about the eta and offer you $5 for “your inconvenience””

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Posted 8 months ago

“Drivers don’t deliver the orders or take food****”

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Posted 8 months ago

“After waiting over two hours the driver called to get pin and said food was on porch. It wasn't. I never received anything but because the driver marked it delivered I can't get a refund. So if you pay over 50 bucks for food and get nothing you're just out of luck. Not worth the risk of being scammed.”

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Posted 8 months ago

“So first off Grubhub/yelp hacked my order. I thought I was ordering from the restaurant. Did not even know till after I paid. Then I get an email with a fourth plus minute range. Called the restaurant they had no idea about my order. Called grub hub customer service absolutely useless and no help. Said my order would be ready between 5:40 and 6:15, I asked how I would know and agent repeated the time, I said so I am supposed to get cold pizza and she said yes. I absolutely will never ever use Yelp/Grubhub again. Lousy company and terrible customer service!”

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Posted 8 months ago

“I placed an ordered and it was delivered somewhere. When I contacted grub B hub they reordered for me. I asked for a credit due to the inconvenience of the original order and was told they could not do that. Asked for a supervisor and was told that no supervisor could give me a credit and was disconnected”

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Posted 8 months ago

“Driver accepted the delivery order. I tracked on the map and she never moved. I sent her a message asking if everything was ok. 10 minutes passed. I sent a second message telling her I would just pick up the order myself because they were closing soon. 10 minutes later she FINALLY responded with "ok". WHY accept an order if you have no intention of following through with delivery. Fortunately GrubHub did refund my money but the principal of this review is they didn't do what they agreed to do for the price I was charged. This is not the first time this has happened which makes it worse. Not a good experience!”

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Posted 8 months ago

“Never got an order that was 2 miles from my workplace. No more GrubHub.”

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Posted 8 months ago

“Took my money, refused to refund and didn't deliver. When i contacted customer service they sai its due to me having previous refunds or concessions. But it was my first time using the App as im from the uk. So never had a refund, and when i explained this they rudly said there is nothing they can do and are disconnecting the chat.”

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Posted 8 months ago

“I placed my order at 6:27 pm and didn't get it delivered until 8:15 I'm a senior and can't eat that late so I ended up throwing it out. I filed a complaint and they offered me $5.00 off my next order which I doubt I will use because I won't use their service anymore.”

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Posted 8 months ago

grubHub is rated 1.1 based on 1,718 reviews