grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,788 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,788 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More than once items from the order were missing, and they would refund the item number, but offer nothing else for the inconvenience or redeliver. Being an understanding person I let it go as mistakes happen. However, when half of the entire order was missing, and the blame was because things are "bagged up at the restaurant and the drivers can't see the items." Well, this wouldn't exactly be applicable to all pizza boxes... They could not give an acceptable reason or refund for the items. Will never use them again.”

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Posted 10 months ago

“For being a Grub Hub Plus member did not like response any only getting 20 dollar credit for food that arrived late, cold and not edible. Especially spending 40 dollars plus tip I wish I could take back. Not sure I'll use them after the joke of a credit is used. Cancel plus membership. Drivers never are seen taking food out of hot bag. Keep that in mind if using this service. Very displeased.”

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Posted 10 months ago

“Driver picked up an order 7 minutes from our house. Then drove 20+ minutes in the opposite direction. They then went to three other cities, driving through our city to get to another, before delivering cold food and melted milkshake. Customer care is a joke. They don't, or can't, do anything to help. Chat with them is a waste of time.”

grubHub 1 star review on 17th November 2024

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Posted 10 months ago

“I ordered lunch to be delivered to my work....I received someone else's order! OK, fine....normally you can get ahold of someone and make it right...NOT GRUB HUB....you can go to there help button on any site and get no where!!! DO NOT USE THIS SERVICE!!!”

Helpful Report

Posted 10 months ago

“I am having a major problem with Grubhub, and after a lengthy phone call and 17 back-and-forth emails, resolution is no where in sight. The problem is that my credit card is being charged monthly for a Grubhub+ subscription, but to my knowledge, I have never signed up for this service. In one of the emails from Grubhub, they told me that they cannot cancel my subscription because there is no subscription on my account! Yet, the automatic charges keep coming. Every time I respond to one of their emails a different customer service representative responds back. The new representative seems to ignore previous correspondence in the email chain. I am asked repeatedly for the same information. This is a customer service nightmare! I have asked my bank to block all future charges from Grubhub. Hopefully that will force the issue. This is unbelievably frustrating!”

Helpful Report

Posted 10 months ago

“Order 3 times just to make sure it was not just bad luck. The first time it was for my parents and the driver was so rude telling me he had other things to do and he had to leave- with their food. I told him that my parents were outside, he found the house. Then, the second time our food never came to the house. The time changed 3 times, so we canceled our order. Yesterday, I order a cake for my mother-in-law’s birthday, the order never made it to my work (8 mins away from the store) so I had to pick it up and argue with them to at least refund me my tip money since o was the one that had to take care of it all. I’m done with them, they don’t even deserve a one star.”

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Posted 10 months ago

“Customer service sucks! Orders always late with out competition. Drivers not following simple delivery instructions or not delivering it at all. Not using the bags to keep food warm or hot or spilled all over in the bag.”

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Posted 10 months ago

“As a restaurant owner on this platform I would not recommend to any up and coming restaurant owners the fees are too high and only way you can get orders is by running ads but then your also charged to do that I’m very disappointed in Grubhub especially when they reached out to me for my business”

Helpful Report

Posted 10 months ago

“Needless to say I will never use this service again. I placed an order at 5:50 pm, my order arrived at 6:19 pm. Apon getting it out I noticed it was all wrong. I look at the receipt and the order that was brought to me was from 2:50 pm 🤮. AVOID AVOID AVOID”

grubHub 1 star review on 15th November 2024

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Posted 10 months ago

“Orders are 2+ hours and inedible yet Grub Hub refuses to refund. Never again will I order from them.”

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Posted 10 months ago

“Where to start! When placing order it said time for delivery 15-30 mins. Then you place the order and give you a different time completely! And continues to change the longer the order takes. Then when you chat with support they said orders on time. When u get food it’s cold as bones due to over being made when ordered not picked up! And support won’t do much but give you 5 bucks! And a sorry! If u pay for the free delivery on this app im sorry! Horrible horrible! This service should be shut down!!! I’d give a zero if I could!”

Helpful Report

Posted 10 months ago

“Don't ever work for this company all it takes is one restaurant where you pick up orders that has bad attitude to call GrubHub and say something bad about you and GrubHub will destroy your life. You will never be able to get another job for the rest of your life.”

Helpful Report

Posted 10 months ago

“The fact that I spent my last couple dollars for food and then take an hour don't show up and then cancel and then take my money instantly but not give it back instantly and now I spend my night with no food to eat because you guys decided that you can only credit me money through you to ensure the sell so you can credit me money through you guys but you can't give me my physical debit money back and then when I click the option it says 3 to 5 days which is just terrible because I'm not collecting interest on this three to five days from you guys holding my money and now when I decide to just credit me you tell me you can't credit me because it's processing well just don't understand that business model. You can take my money instantly but you can't return it instantly but I own a business and it's weird because I can return and take money instantly but a multi-franchise can't do that let alone it's on their end of falt it's not me canceling or anything like that it's them promising a service that they couldn't provide to just hold on to my money and then give it back to me in a few days why their money that I gave him collect interest and then they decide to return it”

Helpful Report

Posted 10 months ago

“They have cancelled multiple orders over the past three weeks due to the fact they hire incompetent drivers that don’t have dependable transportation. Recently the driver said that Grubhub is unorganized and pull orders off them but can’t locate a new driver so they start cancelling orders. It took 2 1/2 hours to get my food and they wanted me to take the food that the restaurant said had been sitting there all that time. This time driver got a flat tire asked if I could come meet her then wouldn’t answer text received call from driver support saying they cancelled it. I asked her to call the driver and see where she was because I had agreed to meet her but then she wouldn’t tell me where she was. The driver support rep said she couldn’t call the driver. I asked for a manger she said she couldn’t give me a manager. I asked her what does she do? She said she calls to cancel-that was literally all she could do. The most unorganized and pathetic company I’ve dealt with. I don’t normally leave reviews but this is just over and over poor service.”

Helpful Report

Posted 10 months ago

“NEVER AGAIN. PLACED ORDER ON 10/17/24, APP SHOWED DELIVERY WITH ALL INFO. RESTAURANT NEVER RECEIVED ORDER. WON'T REFUND MY $55.00 TO MY CC. ISSUED A PROMO $10.00 CREDIT FOR MY INCONVENIENCE. PLACED ANOTHER ORDER ON 11/13/24 IN AN EFFORT TO USE MY $65.00 CREDIT ONLY TO TOLD I CAN'T USE 2 CREDITS AT SAME TIME. WORST DELIVERY SERVICE IN THE USA. THEY SHOULD SHUT DOWN. ANYONE THAT USES THEM IS ONLY LOOKING FOR A HEADACHE. I HAVEN'T GOT TO THE FOOD SERVICE REVIEW YET. I DON'T BLAME THE RESTAURANT AS I HAVE ORDERED FROM THEM BEFORE.”

Helpful Report

Posted 10 months ago

“The order arrived after 1 1/2 hr and derailed my plans for the evening. The customer rep gave me all the wrong answers to my questions until finally admitting that they need to send a driver to pick up my order.”

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Posted 10 months ago

“This is so convenient”

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Posted 10 months ago

“Complete trash. Only delivered 1 out if 4 of our items during a very difficult time when picking up food was challenging due to personal matters. So our “refund” ended up costing 23$ fur 6 bagels because they wouldn’t readjust the fees or tip I added for what was suppose to be a 50$ meal.”

Helpful Report

Posted 10 months ago

“Hire drivers that speak English!! This is America, where business is conducted in English. If a driver can’t follow specific directions because he/she doesn’t understand the language, they shouldn’t be making deliveries!! I can’t tell you how many times a driver has rang the doorbell and/or knocked…even though I request contact-free delivery and for them to not knock on the door. It shouldn’t be in two languages but it is - and they still ignore it. This is beyond frustrating! This is a service I pay for, and I always tip 20%, however I shouldn’t have to chase the driver or meet them outside. Also, sometimes it says a woman is delivering my food but a man shows up. So obviously the drivers share accounts which has to be illegal. When you complain, you get another person outside of the country who also barely speaks English. Give these jobs to Americans!!!!!”

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Posted 10 months ago

“Extremely unprofessional and won’t order from them anytime soon my fold was never delivered and the customer service rep refused to help me”

grubHub 1 star review on 11th November 2024

Helpful Report

Posted 10 months ago

grubHub is rated 1.1 based on 1,788 reviews