grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,612 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,612 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver did not knock on door or call and left my food on chair on front patio. Food was cold. When i order anything I believe in customer service and got none of that tonight”

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Posted 7 months ago

“Delivery was made to the wrong address and the driver refused to bring it to the right one and I was told I should have complained within 48 hours for anything to be done !!!!!”

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Posted 8 months ago

“Grubhub is terrible , they steal your money and have drivers who are on drugs! Grubhub doesn’t care to satisfy their customer even after being ripped off and getting food missing or burnt or just disgusting they do not care just wanna take your money. Terrible never using again !”

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Posted 8 months ago

“Didn't use the gate code to get in and if she could read she would have saw my address was not the leasing office. Unprofessional, never again!! Keep your $10 credit!!”

grubHub 1 star review on 13th September 2024

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Posted 8 months ago

“Terrible!! 3 orders no drivers picked up and a lousy 5 credit was offered!!! 🤬”

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Posted 8 months ago

“Diver could not find the house. Sent picture of food delivered to neighbors house, but food wasn't there. This happens every time. :/”

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Posted 8 months ago

“Just awful. I've only ordered from this app twice and both times my order was dropped off at some random place. This last time just placed on a random curb. The incompetence is wild.”

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Posted 8 months ago

“Delivery drivers steal food constantly. If it's a $20 order I could take the hit, but not on a family meal costing $100. They attempted to do partial refunds on bad deliveries at 1st, but then the stopped issuing any refunds for incorrect orders...even with proof.”

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Posted 8 months ago

“I ordered and they gave me a delivery time of 555 then it changed to 622 then it change to 645 then it changed to 722. I tried to cancel the order they said they could not do that cause it was being made. I talk to one of their service people. He guaranteed it would be here by 645 and guess what it wasn't. I got it after 7. It was ice cold and all they did was give me a 5 dollar coupon. When it takes 2 hours to get your food when their website said 41 minutes. I will never do business with them again the are very unprofessional. Thank you”

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Posted 8 months ago

“Ordered at 9:03 was supposed to be here by 9:50 then 10:30. Then we just cancelled because i ordered breakfast items and it was OBVIOUSLY past breakfast. Tried calling CS & they tell me they can’t find my account because it hasn’t been active in 3 months?? I ORDERED YESTERDAY, Day before & Every other monday tuesday & wednesday so UM BS. so i finally get refunded & i try to order lunch. AGAIN?!?! WHAT IS THE ISSUE?! & maybe if we could actually understand the other person on the phone information wouldn’t be construded. Such BS.”

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Posted 8 months ago

“5 times in a row they’ve stolen my food. AND THEY WONT GIVE ME A REFUND! Went to the BBB, magically got a refund that day. Their drivers have ZERO integrity.”

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Posted 8 months ago

“Stay with Door dash. I was missing food from my order and they wouldn’t refund me my money. Thief’s”

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Posted 8 months ago

“I preordered breakfast items to be delivered first thing in the morning. The option in the app for the first delivery was 6:45-7 am. I selected this option because I leave the house for work at 7:30 and no later delivery would have worked for me. In the morning I get notification that my order will be delivered at 7:45. I go on the app and chat with the customer service explaining to them that this was not the delivery window I requested. They promptly go to reassure me that delivery window has not passed yet and there is nothing they can do to cancel my order. No matter how many times I let them know that this was not the delivery window I selected and that I do not need a breakfast arriving to my house after I left for work, all I got was “there’s nothing we can do, is there anything else I can assist with”. They are not listening and do not care to address their mistakes! I would not have selected the delivery had I know I will not be getting my food before or at 7 am!!! This is unacceptable!!! $30 wasted. Horrible customer service and no care about their customers at all.”

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Posted 8 months ago

“I have place an order 10min before the delivery time some one call to let me know it was canceled but now I have to wait 5 to 7 business days to get my money back first time and the last that I will ever use this stupid application”

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Posted 8 months ago

“The driver left half of my order at the restaurant and when I reported this to Grub Hub they did nothing but sent a picture of 1/2 of my order on my front steps. No refund. No apology NOTHING just stole my money.”

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Posted 8 months ago

“We are done with this company. Still waiting for our food and its been an hour. Our driver has delivered to multiple locations. Im going to be even more upset if our milkshake is melted and our burgers are soggy and cold. Jeez!”

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Posted 8 months ago

“Order sent to the wrong place . Couldn’t immediately cancel it . Called the place , they could do nothing for me . Paid for nothing.”

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Posted 8 months ago

“They charged me for a months service that i did not order. I called and they agreed to credit my card. The next mo., they gave me credit but charged me again for a mo service. Could not get ANY cooperation from cust svc rep. Will NEVER use these scammers!! Beware!!”

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Posted 8 months ago

“The delivery service delayed my food and the food became cold. I asked grubhub to give me a refund for the cold food which was $68 for thighs and $36 for wings. They said they were unable to do so and offered me 4 $10 off credit per order which was not the equal amount of the cold food. This was extremely disappointing and I decided that I will no longer represent that company.”

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Posted 8 months ago

“Do not use grub hut. They are the worst. Twice they canceled my order after waiting an hour for delivery. The latest being Saturday. Placed an order at 9:00 to be delivered. Got message from grub hub showing who was delivering my order. At a minute to 10 i get a text saying my order was being canceled cause the store was closed. Ordered from uber eats and got the order in 30 minutes. So grub hub lied to me.”

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Posted 8 months ago

grubHub is rated 1.1 based on 1,612 reviews