grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,611 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,611 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and delivery was one time an hour later the delivery time changed then the restaurant called and said it has been sitting there for an hour that we could come pick it up. Went to pick it up and was refunded $10 for cold food that was never delivered. DO NOT USE GRUB HUB USE DOOR DASH INSTEAD!!!”

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Posted 8 months ago

“Everytime I try to use them there is some sort of technical glitch. I redeemed and downloaded a $100.00 giftcard. When I used it they still cgarged my credit card on file. There was no longer any evidence of the card on my account . I could only chat with useless AI for help. I hate them. I lost $100.00.”

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Posted 8 months ago

“GrubHub likes to steal your money!!! Do NOT USE THEM!!! THEY STOLE $200 FROM ON A ORDER TALKING ABOUT I CAN'T GET A REFUND”

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Posted 8 months ago

“Well, first off Stop lying! Your not sorry that I had a bad experience, as you call it! That being said, Let me tell you of my experience!!! First, I applied to GrubHub. Shortly after received a text from you that said and I quote, Thank you for applying to GrubHub, There are no openings in your area at this time. Please watch for opening s through emails from us. Thanks The next text I receive from you States. You have not responded to our text. There for you are no longer on our wait list. Please sign up again if you are interested in becoming a GrubHub driver!!!!???? You people have your heads soooo far up your ass that the bump in your throat is your nose!!! I wouldn't work for GRUB HUB If my life depended on it! However it does explain why there are very few GrubHub drivers in Florida!!!!!!”

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Posted 8 months ago

“Because grubhub gps system went down our food was not delivered for 2 hours cold wrong items missing items and they will not refund me my 100.00+ food order because i waited till today after the holiday to file my complaint horrible customer service!!! Do not use them...”

Helpful Report

Posted 8 months ago

“Grubhub is the worst food delivery app of all time! I don't know if they schedule drivers to stop at multiple locations at once but more often than not my food has arrived cold! They never want to help you either or credit you a refund. I'm abolishing this app for good!”

Helpful Report

Posted 8 months ago

“I ordered a nice steak and Salmon meal for my 86 year old father in law and his elderly wife. They live in assisted living and the food isnt great. First time using grub hub. We got a call from my father inlaw that no food showed up. Then we started calling. After a half hour, we found out the order was picked up at the restaurant but then disappeared. grubhub said the order was canceled. What? The resaurant made the food and it was picked up. I asked who picked it up. No answer. Got a very confusing explanation from grubhub. Will never use again. They don't track anything, no accountability. We received a refund but our elderly parents got nothing. Inexcusable. Horrible business model. How hard is it to track a delivery.”

Helpful Report

Posted 8 months ago

“Every SINGLE time the order is obnoxiously late bc the driver is making multiple orders AND the order is usually wrong and/or missing items. Grubhub doesn’t care at all—they are just rolling in the $$$. What a con!”

Helpful Report

Posted 8 months ago

“We ordered a meal for our housebound elderly parents that live in assisted-living. The meal was picked up, but never delivered and canceled. All GrubHub would tell us is the meal was canceled by the restaurant. The restaurant said it was picked up by GrubHub. Somebody got a free meal and my elderly parents didn’t get their dinner. Completely unacceptable. We will never use GrubHub again.”

Helpful Report

Posted 8 months ago

“Regularly fail to deliver food. Notices of failure are well after patience and food delivery time.”

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Posted 8 months ago

“Delivery time changed there times. Then went to track order, it still wasn't picked up. Don't make promises you can't Delivery. You put your five dollar credit where the sun Don't shine”

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Posted 8 months ago

“Placed an order on Grubhub the driver accepted the order and waited about an hour without completing the order and canceled. A second driver took the order and picked it up but the food had been under a warmer and was horrible. Contacted Grubhub for a refund and they offered 10$ credit on a 40$ order that was garbage. Will not use grubhub again!”

Helpful Report

Posted 8 months ago

“Of the past 5 orders, 2 were cancelled, 2 were delivered to the wrong address. There must be no training for drivers. The least the company could do is to PROVIDE, for free, an accurate gps app to their drivers. Utterly stupid business model.”

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Posted 8 months ago

“I was contacted by the driver and he was complaining about my lack of a tip. I explained to him that I usually tip but I am working out of town and I was ordering for my 83 year old mother. I haven't Been paid yet, so i'm low on funds, But I should not be contacted and harassed about a tip, because tips, are optional. If grubhub Allows this type of behavior from the drivers.I will never be using them again. I live in norman. My driver's name was Demetrius. This is harassment and is not acceptable. I need resolution on this matter.”

grubHub 2 star review on 1st September 2024

Helpful Report

Posted 8 months ago

“Orders are consistently an hour or more later than promised time. I have never had an order delivered on time. If drivers are not available do not promise delivery in certain time frames. A $5 credit is not acceptable for cold food delivered an hour late.”

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Posted 8 months ago

“THE ABSOLUTE WORSE COMPANY. I ordered few times from them and they steal your food and never deliver it . They are known for stealing . Then they offer you a credit and don’t want to issue a refund. In order to get a refund you have to file a dispute. It’s the only way. NEVER USING THIS COMPANY AGAIN”

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Posted 8 months ago

“Place order for delivery but mistaking set for pick up instead. Called right away and was told to call merchant. Merchant said they cannot cancel but to call back to grubhub. Called Grubhub again she said merchant won’t cancel. Why tip 20% if they won’t even deliver. Will not use Grubhub again”

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Posted 8 months ago

“I ordered food never arrived and they did not refund. Driver didn’t pick up my phone bad service. Don’t ever order on Grubhub”

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Posted 8 months ago

“I have Grubhub+ Membership (FREE) through Amazon Prime. I have had a number of orders not delivered, cancelled or extremely late. I am done. I deleted the app and will no longer use them. Period. End of story.”

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Posted 8 months ago

“Grubhub sucks. Do not use it! My orders have been cancelled twice on two separate occasions. The first one was shown as dropped off at the neighbor's house, wasn't even there at all. The second time my food kept getting delayed and the driver was hanging around anywhere but the store. Two hours of waiting while being hungry and nothing. Both were cancelled. Will not be using Grubhub again. Do better.”

Helpful Report

Posted 8 months ago

grubHub is rated 1.1 based on 1,611 reviews