grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,609 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,609 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expired freezer burnt food was delivered. They offered to only give me a credit on future purchases. Of course this site won't upload the pictures of the nasty food.”

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Posted 7 months ago

“If I could give a 0 I would. Order after order is delayed for an hour customer service is a joke they need to get their act together way better off using Uber eats or DoorDash”

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Posted 7 months ago

“Once again someone else got a free meal because my order was delivered to the wrong address. The photo is not my residence. Missing food, missing orders, happens to often. They will refund if you report it but it just keeps happening.”

grubHub 1 star review on 1st October 2024

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Posted 7 months ago

“Waited over 2 hours just to have my oder canceled...”

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Posted 7 months ago

“I attempted to place an order on GrubHub, which I do regularly on Tuesdays and Fridays, but I was blocked. The application told me to contact customer care to place my order. GrubHub also removed all my payment information with no warning or explanation. I called customer care to get an explanation for what was happening, but they told me they could not help me. They said they would send my information to a different team but refused to let me know when I would hear back. The rep told me there was a security issue, so I demanded they let me know what was happening. When a rep tells you there is a security issue with your account, and all your payment information is missing, hearing "I can't help you" is not reassuring. I escalated to a manager who read from the same exact script. Five minutes later, I received an email saying my account had been closed, with no real explanation other than violating "Your Content and Conduct." Obviously... this is in retaliation for me telling the CS Manager the service I received in the call was unacceptable. I did not raise my voice. Used professional language. GH can even review the call and see that is the case. Verson G is the person responsible for the account closure, but of course, I cannot contact that person because that would be far too efficient and helpful. I have never filed a complaint with a restaurant or driver. I have never had an adverse interaction with any restaurant or driver. I have never received any notification of any problems. Just a notification that my account was closed and no attempt to explain what "security incident" caused my credit card information to be removed from my account. I want a full explanation of what happened and what is being done to address the "security incident."”

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Posted 7 months ago

“For the past month, their service has been in decline. Tonight was the last straw. Ordered dinner from my family from raising canes only half of my order showed up. The driver blatantly lied to me, saying that was all that raising canes gave her to deliver. I called the restaurant myself to complain and they said that they were not a direct partner with GrubHub. They said that GrubHub drivers have to come in the dining room or go through the drive-through to place the orders. GrubHub would not accept responsibility for their driver screwing up my order. I deleted the app and removed all of my information. Never will. I use them again.”

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Posted 7 months ago

“Grub hub is trash i will never use tgis sorry excuse of a buisness ever again !!! Period”

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Posted 7 months ago

“Grub Hub is the worst.... They have treated my request for a rightful refund due to me with no regard or understanding of the true issue. They have charged my credit card twice for $67.86 on the same date for 1 order delivered once. I have proof of this; the restaurant confirmed there was only one delivery. Grub Hub has taken a hardline stance. I want to go on record that I was outwardly cheated by Grub Hub.”

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Posted 7 months ago

“Grubhub app is misleading. Beware. The app allows a person to "make additions" to am order before said order has been completed; however, you WILL PAY DOUBLE in delivery fees!!!! Same driver, but double delivery price!”

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Posted 7 months ago

“They robbed me. I placed a meal order, but the delivery driver texted me saying he couldn’t deliver because he had been waiting at the restaurant for 30 minutes and the meal was not ready. He told me to cancel the order. I had no choice, and tried to cancel it, but the orer status showed as completed, so I couldn’t cancel the order. I told the delivery driver, but he couldn’t help me. I then contacted Grubhub via online chat to report the situation. They told me apologized for the inconvenience but told me they couldn’t issue a refund. I call the corporate office and sent them the conversation I had with the delivery driver. It was clear that the meal was never delivered, but their “supervisor” once again responded with, “sorry for your experience, but we cannot issue a refund. I asked why? But he gave no reason, only repeating. “sorry for your experience, but we cannot give you a refund. Then, he said, If you have further concerns, I am going to end the phone. Then he hung up on me. This has been the worst customer service experience I’ve ever had . They took my money, did not pay panda express because mean was not picked up. I couldn’t believe this happened with such a large company. It feels like they’re robbing and deceiving their customers.”

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Posted 7 months ago

“Driver didn’t follow instructions on order. Bridge is out by our house and put that in the delivery instructions to take the other road that avoids that bridge. Driver instead of following the instructions went to the closed bridge and then cancelled the order. Should have taken the extra 5 minutes to drive around to the road left in the instructions. Then their customer service center called and told me it was cancelled and I explained that there is 3 other ways to get to our house that aren’t closed. She then told me she credited the order instead of having the driver deliver it. Then she hung up on me. Absolutely disgusting customer service.”

grubHub 1 star review on 30th September 2024

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Posted 7 months ago

“My food arrived late and cold. Unfortunately not the first time this has happened with Grubhub. The delivery location was within a 2 mile radius. I paid for priority delivery. Never again!”

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Posted 7 months ago

“What went wrong everything grubhub is a mess The driver got lost and he blamed me for it and he didn't get all my food and it was all wrong never doing GrubHub again”

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Posted 7 months ago

“If I could leave zero I would. They take your money first then don’t care about what happens next.”

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Posted 7 months ago

“I recently began using GrubHub due to its inclusion with my Amazon Prime membership, but it has turned out to be one of my worst decisions. I understand now why I typically prefer DoorDash. GrubHub's service is exceedingly slow; my food is rarely delivered on time. Each order results in a lengthy wait, often accompanied by multiple delays before the food finally arrives. When it does come, it is usually cold. After contacting customer service about the cold food, I was offered a mere $5 credit, despite having spent around $40. It took two to three hours to receive my order, and this experience has convinced me to never use GrubHub again.”

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Posted 7 months ago

“They make their drivers make multiple stops so your food will arrive cold and late. They don’t offer refunds for delivering cold food, only a lame $5 credit (which they’ll bump to $7 and then $10 if you complain, but they’re hoping you accept $5). But that’s just a way to entice you to use them again. But I will not. They suck. And they don’t pay their drivers.”

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Posted 7 months ago

“We place an order with the restaurant we've used before. Half an hour after our food was supposed to be here, we called the restaurant. No food was there for pickup. We called GrubHub and we're told that they have not assigned it to anybody when it was already almost half an hour late. They're cleaning they never assigned it but our food was missing and was never found. Do not use these people!”

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Posted 7 months ago

“You sick grub hub. Like a snail or a slug! It took you 2.5 hours to cancel the order I placed! Idiots!”

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Posted 7 months ago

“I ordered from a restaurant through GrubHub when the food came it was cold and uneditable. I contacted GrubHub about this problem and they would not issue me a refund on a $23 order. They tried to give me $10 back. This is very unacceptable and I suggest anyone that uses Grubhub to stop go to Uber Eats DoorDash or anything else but not GrubHub. This was totally unacceptable and I will never use them again.”

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Posted 7 months ago

“Terrible customer service”

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Posted 7 months ago

grubHub is rated 1.1 based on 1,609 reviews