grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,604 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So first off Grubhub/yelp hacked my order. I thought I was ordering from the restaurant. Did not even know till after I paid. Then I get an email with a fourth plus minute range. Called the restaurant they had no idea about my order. Called grub hub customer service absolutely useless and no help. Said my order would be ready between 5:40 and 6:15, I asked how I would know and agent repeated the time, I said so I am supposed to get cold pizza and she said yes. I absolutely will never ever use Yelp/Grubhub again. Lousy company and terrible customer service!”

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Posted 6 months ago

“I placed an ordered and it was delivered somewhere. When I contacted grub B hub they reordered for me. I asked for a credit due to the inconvenience of the original order and was told they could not do that. Asked for a supervisor and was told that no supervisor could give me a credit and was disconnected”

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Posted 6 months ago

“Driver accepted the delivery order. I tracked on the map and she never moved. I sent her a message asking if everything was ok. 10 minutes passed. I sent a second message telling her I would just pick up the order myself because they were closing soon. 10 minutes later she FINALLY responded with "ok". WHY accept an order if you have no intention of following through with delivery. Fortunately GrubHub did refund my money but the principal of this review is they didn't do what they agreed to do for the price I was charged. This is not the first time this has happened which makes it worse. Not a good experience!”

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Posted 6 months ago

“Never got an order that was 2 miles from my workplace. No more GrubHub.”

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Posted 6 months ago

“Took my money, refused to refund and didn't deliver. When i contacted customer service they sai its due to me having previous refunds or concessions. But it was my first time using the App as im from the uk. So never had a refund, and when i explained this they rudly said there is nothing they can do and are disconnecting the chat.”

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Posted 6 months ago

“I placed my order at 6:27 pm and didn't get it delivered until 8:15 I'm a senior and can't eat that late so I ended up throwing it out. I filed a complaint and they offered me $5.00 off my next order which I doubt I will use because I won't use their service anymore.”

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Posted 6 months ago

“I ordered Grubhub thru Burger King. Waited 45 minutes until I was told bk never received the order. Grub hub cancel it and never even said they were sorry for not getting the info to BK. $7 is supposed to make up for ruining my dinner?”

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Posted 6 months ago

“The driver did not deliver to the correct address, we could not find our order, and after speaking with multiple agents, the driver in question, who I told was banned had been reassigned to our redelivery. This same driver delivered to the incorrect address again, and I was again told that there was nothing they could do about it. Do not use Grubhub. They are a scam.”

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Posted 6 months ago

“My apartment number is part of my address. Grubhub for some unknown reason does not share apartment numbers with drivers - how efficient! My driver just left my food someplace in my lobby and texted me that he did not have access to my apartment number. Ubereats and Door Dash does not have this issue - I would suggest using them - particularly if you live in an apartment! Lesson learned - never again.”

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Posted 6 months ago

“Driver picked up food at 9pm from restaurant. Restaurant is three miles from my address that was to be delivered to. 1.5 hours later still waiting on delivery. Driver will not response to calls or texts. I reached out to the Help Center out of concern since on the app I saw the driver just sitting in an industrial area. They sent me a lousy $5 credit. I will not be using their service again. So the $5 credit is worthless”

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Posted 6 months ago

“I used Grubhub for my Donato's pizza delivery. As I am medically incompacitated, I put in the directions for the driver : Ring doorbell. I will tell you to OPEN the door. The stupid driver arrives, doesn't ring the doorbell. He drops my pizza on the porch and leaves. 10 mins after I don't hear a doorbell, I check outside for the driver and my pizza is sitting there. Of course, the pizza is cold. I respond to Grubhub and the operator has the ordacity to offer me a $5 discount off my next order! NO, stupid! I want my pizza. Then she proceeds to ask me stupid questions. Like : " Did you already pay for your pizza?" How else do you think it was going to be delivered??? "Do you still want your pizza??" Ultra dumb ding bat! What do you think?? You got $26 of my money and I still don't have a pizza! This company hires stupid people to work for them.”

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Posted 6 months ago

“Well it's the same everytime, order your food, and it is either delayed from the start, shows up cold, soggy, something gets forgotten. And it's almost always delayed or late. So don't plan on ordering anything warm. This company either needs to hire more people, or maybe just give up and let other services handle it. Cuz the same result time after time is rediculous.”

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Posted 6 months ago

“Ive been a driver since 2020. Since I've refused to take high mileage, non paying offers, i was deactivated. Seems all they want is theives and sloth drivers. Been over a year since I've accepted an offer but clock in daily. So, basically customers and company refuse to pay. Cool”

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Posted 6 months ago

“Driver ignored my instructions and arrival time was about twice what promised. Never using it again.”

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Posted 6 months ago

“I ordered a pizza from a local restaurant, first they send me a estimated time, the time past and was told there was a hour delay, after that I got a text the pizza was picked up by the driver a hour later, than 15 mins later that my order was canceled by grubhub as they couldn't locate the driver??? I wasted 2 and half hours ....all they say is soo sorry we will refund your money in 3-5 business days.....”

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Posted 6 months ago

“Apparently, if you order items for four people and get items for three people, they will refund the item you didn't get. However, the fourth person does not get dinner and GrubHub doesn't care. Couldn't refund the delivery fee because we did get our items? It really sucked telling my daughter that she couldn't Have the meal she ordered.”

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Posted 6 months ago

“Absolutely terrible service. Drivers are awful and most of the time either steal food or take hours to deliver which results in the food tasting terrible. Customer service is also some of the worst I've ever dealt with. You're better off going anywhere else besides Grubhub.”

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Posted 6 months ago

“Used to be a decently reliable service. Had turned more to a scam and I've had multiple disappointments over the past year with the drivers and service, including orders being stolen and drivers delivering other orders in between (despite my paying for "priority delivery"). Reached my limit and I'm done with GrubHub.”

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Posted 6 months ago

“We utilized GrubHub's food delivery services tonight, but despite the confirmation of delivery, the order was nowhere to be found. A thorough search of the premises, including the parking lot, yielded no signs of the driver or the order. Subsequent calls to GrubHub's customer service resulted in denial of a refund due to the order being marked as delivered. Has anyone encountered similar issues with GrubHub? If so, what steps did you take to resolve the matter? I've contacted them three times, only to be consistently informed that no refund is possible.”

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Posted 6 months ago

“Stole our food, and wouldn't give our money back. SCAM!”

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Posted 6 months ago

grubHub is rated 1.1 based on 1,604 reviews