grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,735 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,735 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 9th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst service ever.”

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Posted 1 year ago

“The app showed driver on his way. I’ve waited an hour. Now, it says my order is in the works and will be here in another 45 minutes. I also do not like that I pay a tip on tax, delivery fees, and other fees. Unbelievable and unfair to Driver. Consistent poor customer service. There are other companies to choose from. I continually give this food delivery my business. Not any more.”

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Posted 1 year ago

“No one ever reads the directions. And 9 out of 10 cant Even read them cause they speak and read only another language. Also the pics and name never match the delivery person. Christina is on image but Jose is the one dropping off? Foods always cold and good luck being compasated for their issues. I'm bout to cancel my membership and delete that app. No other app has this much issue but these fools get lost Everytime!”

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Posted 1 year ago

“Food never picked up for delivery and I couldn't get refund. They didn't want my proof. I will never use them!”

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Posted 1 year ago

“It was my first time using GrubHub. I received two separate text messages indicating my order would be late or later than expected not a problem no big deal but then when I get my order, it’s not correct. They delivered the wrong pizza. The driver must’ve turned my mother’s food upside down because it was leaking from the bag when we received it and when I tried to do online chat with customer service, it didn’t seem to work, you all charged a delivery free and then you charge a ridiculous amount for “operational” fees and then we’re expected to tip the delivery people. So by the time I finish paying all the fees and tip I end up paying another $15 for an order. Do not believe I will be using this service again.”

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Posted 1 year ago

“Don't use Grubhub they steal your money as well as the person the worker who brings you the items that you buy from the store or restaurant they lie to your face and say they Dont have it because they Dont want to carry it. I personally suggest “UBER EATS” I'm not gone worry because I'm a child of God and they will get what's coming for them.”

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Posted 1 year ago

“I work in a very oddly shaped large building with several entrances, unlike a standard office building that typically has just a front and back entrance for deliveries. That's why whenever I place a delivery order, I choose the 'meet in person' option and wait downstairs, in addition to providing instructions on how to find my entrance. Regardless, most of the time, the couriers deliver to the main entrance, which is fine because if they call me, I can just walk over to meet them there. I've never had issues with other food delivery services like UberEats or DoorDash. Today, I did the same with grubHub and specifically asked in the instructions to call me. However, the courier not only went to the wrong entrance but also just dropped off my order there and marked it as delivered. I contacted him but never heard back. There were no photos provided, which I always get from UberEats or DoorDash. I was looking for my order for almost an hour. Just after I got something else to eat, a lady from the same building called to let me know my order was left with her company. Even though grubhub refunded my order, the driver was horrible and didn't follow the instructions at all, so I won't use the service again. I deleted the Grubhub and Seamless apps.”

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Posted 1 year ago

“A bigger 0 wouldn't recommend”

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Posted 1 year ago

“We ordered 6 boxes of pizza. We thought that they gave an extra so we were happy… until we opened the box to find crusts from someone’s pizza COMPLETELY EATEN!!! Not to mention the driver of the food delivery car. We saw him outside EATING the pizza!!! Last time I EVER order from grub hub again!!! 🤬🤬🤬”

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Posted 1 year ago

“Drivers are stilling ur items this it’s second time Tania was the delivery and still part of items now kids don’t have stuff was for them”

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Posted 1 year ago

“I've only recently been standing up for myself on my orders that are contently missing items, or the quality of food is bad. I was so tired of wasting money, so I started to let GrubHub know every time anything was wrong or missing. Now my account has been escalated to a review and they won't even refund me for any items I actually paid for that was not in the order!!!! Nor bad quality of food. Which is not as bad, but if I PAID for an item that was not received, and they won't refund me, THAT IS FRAUD. I'm going to report them on any level I can find! Canceled my membership and will try Uber Eats.”

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Posted 1 year ago

“I simply cannot overlook the fact that their customer service is horrid. Taking on charges to orders, sending them to the wrong location, and not allowing you to have a genuine resolution to your complaints. Not going to use them again and I recommend you do not either.”

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Posted 1 year ago

“Upon accidentally ordering from them. I thought I had it “pick up” on Yelp, immediately I called the company to let them know it was an accident and that my husband was already a few minutes away to pick up our order seeing they are super close and fast when ordering from there. They absolutely denied to help us cancel the order that had been placed within minutes, and told us there was nothing they would do to accommodate. And we were more than welcome to leave a review, because “they accept all feedback”. The guy was very rude and condescending and was not willing to understand, listen or helping anyway. I will never make this mistake on Yelp again .”

Helpful Report

Posted 1 year ago

“First and last time using grubhub food was missing they automatically put a tip on which I didn’t authorize because I always like to give the drivers cash when they deliver. I did call the restaurant to make sure that I had the correct order. They read everything that that I had ordered I wanted to make sure that I didn’t mess up before calling Grubhub Called GrubHub a $40 order I was charged $75.48 I asked him what they charge me for they gave me the same order that the restaurant gave but I was missing stuff they gave the tip that I did not authorize and then almost $20 in taxes and fees on top of the delivery charge . I have now got my Bank involved to dispute the whole thing. I know the owners of the restaurant and I’ll just take the cash to them. That’s crazy for them to charge me for 40 bucks $75.48. They have lost their ever loving Flippin mind, if they think that people are going to pay those kind of prices”

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Posted 1 year ago

“Never again waited 4 hr I try to cancel the offer me a credit, waited I again, then I wanted to cancel, they said it would not be for free. I was like, I’m waiting for 4 hr. This is crazy, the agent disconnected right away. No more, this will be my last. Order, from them.”

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Posted 1 year ago

“Refunded me $5 for a $50 order terrible company i cancelled my order almost instantly after I realized that it was the wrong address, i mean instantly and they refunded me $5 and my order is sitting at a hotel 2 hours away, will never use this bs app ever again, if your looking for a food delivery app id go straight to doordash this app is a scam”

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Posted 1 year ago

“I ordered food and 1 hour later still no update… tried to do a refund and said store has already prepared my food.. called the store they said no orders have came in from gh, GH said they would send me a $5 credit. Now saying they will be here in 33 min not sure if I’ll actually get it or not but DoorDash never has this issue”

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Posted 1 year ago

“Grubhub drivers app only offered a few block hours late night. Never any offers to sign onto the app. Grubhub locked the app after 2 month for non use. What a waist of time with these fu kers”

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Posted 1 year ago

“2 orders cancelled due to delay delivery times & the last driver left my food at a random house in the hood”

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Posted 1 year ago

“GrubHub SUCKS! Shame on Amazon for backing them!”

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Posted 1 year ago

grubHub is rated 1.1 based on 1,735 reviews