grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,999 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered through Grubhub and had fraudulent charges on our credit card. Some employee must be giving out our credit card information. We will never use Grubhub again or go to any business that uses this service. Wish I could give zero stars”

Helpful Report

Posted 6 years ago

“I HaveTried Them Twice I HaveTried Them Twice. The first time the app changed the address and zip code automatically and they never apologized and I got my food extremely late and stone cold. The Service Sucked. I finally tried them again about 2 years later. I changed and put in the correct address again. I watched the app car tracker & after it said it was on it’s way, the car never moved for 17 minutes. The it went the wrong way. The driver called me finally from a number that identified from clear across the country. I thought it was one of those Robot Calls. Finally after a very very long time I called the driver from the app, because I checked and the address switched again completely. I told the driver and waited. An an hour & 15 minutes have gone by now. Finally I get a call from his boss. Now I speak 2 languages and I am very used to dealing with people how are speaking with a heavy accent. No worries I’m patient. Well the boss was extremely hard to understand. He also called from a number from clear across the country but this time I answered because of before. He informed me that they would not be bringing me our dinner at Call. It now had been an hour and 40 minutes. But I could start the process all over again 😱😡. He was very rude and I wouldn’t get my money back for 5 business days. This was a Special occasion on a Friday Evening. Now We didn’t have enough money in our account to have dinner 😤. Other Times We’ve used DoorDash and They are Fast, Kind & The Food arrives Piping Hot & Fresh🤗. I deleted The GrubHub App!!!!”

Helpful Report

Posted 6 years ago

“Ordered my food an hour later they cancelled on me because they were closed I even talked to the manager of the restaurant that night there didnt seem to be a problem I had to call the driver to find out the problem should have only taken 10 minutes to get my food ready I was sooo mad”

Helpful Report

Posted 6 years ago

“I placed an order at 6:04. It said out for delivery at 6:35. I Got notice the driver was picking up the order at 6:40. I watched the car on the tracker go past my house, make another stop 7 miles from my house and then travel 10+ miles away and stop. I received an updated delivery time of 7-7:20 then 7:30-7:45 then 7:45-8:00. I called the driver and no one answered. I sent a text and 10 minutes later received response that he just received the order from Grub Hub 3 minutes ago. I was unable to track any further. Then 8:20 I received another track with a different drivers name and my order was delivered at 8:36. A full 2 hours past the original time. Tried to contact the company through help and it said call the driver Deleted the App!”

Helpful Report

Posted 6 years ago

“Wanted to give a great thanks to Grubhub for the numerous perfect delivery to my home during this terrible time. I, also wanted to say April who delivered to my Phoenix home today is fantastic- even sent me a picture of the food at my front door. Thanks again to Grubhub and crew!!”

Helpful Report

Posted 6 years ago

“I can see why the reviews are so bad for Grubhub. If you are even lucky enough to get the right order it’s becoming a miracle. I ordered no contact delivery and they were supposed to leave it at my door and then contact me. They just put it on the door and left. No contacting me and didn’t even bother to ring the doorbell. I’m going to suggest to the restaurants I order from to switch to DoorDash.”

Helpful Report

Posted 6 years ago

“A few of us hospital employees ordered from grub hub. 3 hours later we were told our order was canceled. The driver did not want to come in the lobby and did not contact us to meet him outside. We did not eat lunch because our lunch breaks were over and everything was closed. If they don't want to deliver to hospitals and told us that we would have ordered somewhere else. Despicable!”

Helpful Report

Posted 6 years ago

“Ordered from GrubHub at Saltgrass Steak House in Parker,Co. I got text that I would receive order soon. I received 3 phone calls from an out-of-state number which I didnt recognize and didnt answer. When I realized it was them. I tried to return call with no answer. Voicemail was full. Never received order. But tracking said it was delivered. Never got the food. Had to yell at customer service when they offered me a 50% discount on my next order. They finally cancelled my order and refunded my money to my credit card. Happy Birthday to me! Enjoyed a hot dog!”

Helpful Report

Posted 6 years ago

“These drivers don't even check the order. It's pretty annoying to order food, wait an hour and then it's delivered wrong. I guess it's the price we pay for convenience...if you want the food you order to be right when it gets home, pick it up yourself.”

Helpful Report

Posted 6 years ago

“I am appalled by the behavior of the delivery driver. The address of delivery was missed typed by 1 number some time ago and the system won't delete it. So instead of the driver calling and confirming the address, the driver figured out the address and delivered it. She yelled throughout the apartment, "did you order a delivery? You ordered a delivery? You have got to be kidding." When I opened the door she yelled at me about the delivery. Didn't take the tip. That was fine because she didn't deserve the larger tip I had for her in cash. She never called me. Never talked to me. She chose to yell and at like ghetto trash. Horrible customer service! And when I called to complain about the behavior (not the late delivery) all They did was throw discounts at me. Grub Hub is horrible with customer service! Either because the company is threatening their staff over on time deliveries or they don't care who they hire. Sick and sad!”

Helpful Report

Posted 6 years ago

“Every time I order there is a problem. They do not have a range for certain drivers so most of the times drivers are coming from crazy areas and do not know where to go. They constantly are delaying times and are not consistent. Horrible service I’ve order multiple times and always try to give them a second chance but it’s not worth it. I’d rather use seamless, door dash or Uber eats.”

Helpful Report

Posted 6 years ago

“Grub Hub USED to be pretty decent. I'd get my food in a timely manner. The food was as i wanted it to be. Hardly any complaints... But last night they single handily(?) managed to completely mess up my order, and when my sister called customer support/service they came off as rude. I guess we got a refund, but like... would've been nice to know what exactly happened to my food. We received another person's (some guy named Sean) order, after having the delivery delayed for who know what. We only realized when we saw food we didn't order, and the other receipt in the bag WITH my receipt. Only part of MY order we got were the drinks basically. Couldn't contact the person who delivered the food, because maybe for some reason he was delivering two people's orders at the same time?? idek. but like probably the Taco Bell I ordered from's fault too, for whoever was the clown that put my receipt in Sean's bag with his food. i only ordered like 2 entrees (one with some add ons), 2 cinnamon twists and two drinks. How you gonna mess that up with the seven items that definitely costed more on Sean's order?? also ALSO there was no way for me to apply the free delivery option for making an order of over $15 dollars while using grubhub. I mean unless they stopped free delivery, but if so... maybe change your freaking ad?? such a stressful experience. never using grubhub again. Probably not gonna order from that specific taco bell either. smh”

Helpful Report

Posted 6 years ago

“I have made the mistake of ordering from Grub Hub more than once trying to give them the opportunity to improve each time I've found myself disappointed. It is nothing but mistake after mistake and excuses after excuse. This time the driver marked my food delivered as she was still in another town. Grub Hub reaches out to me for a survey thinking the food was delivered and when they found out it wasn't instantly offered me a refund that I have to wait 5 days for and didn't bother doing anything with the order or replacing the food. DO NOT ORDER from GRUB HUB. Great concept horribly run business and customer service!”

Helpful Report

Posted 6 years ago

“NEVER use grub hub. i waitied over 2 hours for a stupid whopper meal from 1 mile from my house and never came. I was watching on their real time delivery update website the time getting longer and longer. i ended up calling and canceling my order. It will take 3-5 business days to get my refund. If you really want to eat in a timely fashion use a different delivery company”

Helpful Report

Posted 6 years ago

“We ordered with Grubhub from a local restaurant that they had on their site. About 15 minutes before our order was to be delivered we received a text that the order had been cancelled. There was no explanation or reason. When we called the restaurant, osteria, they told us they did not have a contract for delivery with Grubhub. Grubhub charged our credit card and now say they will refund the money within 5 days. Unacceptable!! We got sucked in by Grubhub offering a $10 discount. Extremely frustrating as we then had to start over and go pick up our food for the evening.”

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Posted 6 years ago

“We had to pick up the orders ourselves, no one ever showed up.”

Helpful Report

Posted 6 years ago

“Honestly I don’t know why I continue to use this service. Some of these drivers leave the food at your front door and don’t even knock to let you know when it’s there. My biggest irritante is that my soda is almost ALWAYS missing. This last order....they left the soda right in front of the door so that when I open the door the soda spills. AND TGIS IS NOT THE FORST TIME THIS HAS HAPPENED!!!! Ow stupid can you possibly be? This is the last time! Because you can’t even call or send a suggestion or complaint. I had to find this website. I swear to God fix your issues or their will be a ban on your stupid half ass service.”

Helpful Report

Posted 6 years ago

“I have yet to have a good experience from this food delivery service. I’ve had nothing but cold food and wrong orders left and right. The drive was 10 minutes. I’m paying you to deliver my food. I had to text my driver because the order was ready 40 minutes before he picked it up.”

Helpful Report

Posted 6 years ago

“I'd give zero if possible. Ordered a pizza at 5:15 it was suupsed to arrive at 6:05, then 6:15, 6:30, 6:40 7pm, 7:30, 7:45... finally called the restaurant, the driver had left without our order, when I called they said the order had been cancelled, not by us..... YOU SUCK!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Grub Hub is HORRIBLE! If you look at the Grub Hub app, it states that your delivery time is between 45 minutes to 55 minutes (most of the time for us), Problem is, when you place your order, the restaurant you are ordering from receives your order the moment you pay Grub Hub & they begin to cook it. Problem is... The food SITS under a warmer (if your lucky) until Grub Hub arrives to pick it up. Who wants a taco from Taco Bell that has been sitting around for 35 minutes (giving grub hub 10-20 minutes to deliver). We received taco's that where so soggy & cold, that we ended up throwing it away. Called Taco Bell & they took my name & offered free replacement of our order next time we wanted Taco Bell (this time we'll pick it up). Thank you Taco Bell, shame on you Grub Hub. Every time we have ordered from grub hub our food is delivered cold. Their delivery drivers drag their feet in picking up your meal. Don't believe me? Try following your driver using the Grub Hub web site GPS tracker, you will see for yourself.”

Helpful Report

Posted 6 years ago

grubHub is rated 1.1 based on 1,999 reviews