grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,976 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time using grub hub. First time they cancelled order for no reason. Restaurant said grub hub was doing that all day. We had to go pick up our order at perkasie Pizza and pasta in Perkasie pa. Just ordered this evening for Mother’s Day and didn’t get it til well over an hour and one entree was missing. The most expensive item... crab cake... $18.99. I called the restaurant and they said it was sent electronically but grub hub didn’t send the crab cake. But yet we were charged for it. We are still waiting for it and I ordered at 5:30 pm and called at 7 pm. They said the crab cake would be here in an hour and it’s still not here. Totally”

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Posted 6 years ago

“GrubHub is more of a problem with the drivers than platform. With the COVID-19 pandemic, it's hard to get in touch with someone who can help you when things go wrong (which 50% of my orders have). Had multiple orders either canceled after an hour and a half, stolen, or never delivered. The last time this happened (no delivery), I contacted support. After asking for an order cancellation, they lied and told me it would take 15 minutes for my order to come yet they told me the order was READY for pickup. It takes more than 15 minutes for the driver to travel from the place to my apartment let alone to get to the place and pickup the order. I pointed this out to them and asked once again for a cancellation which prompted them to cancel and refund me for the order.”

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Posted 6 years ago

“I have had no good experience with GrubHub and today really irritated me. Ive been waiting for 2 hrs and attempted to contact "Francis" who neglected to text or call me back to inquire why the delivery was pushed back. Called Jersey Mike's to find out no one has attempted to pick up my order. Now I have to send my son to pick up my order because I can't drive due to having major surgery. Really sad you guys continue to mess up orders and now neglect people who aren't able to drive.”

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Posted 6 years ago

“I placed an order at 1:00pm from a restaurant that was literally a block a way, I couldn’t pick it up my self, only because I was working and care giving for a client that could not be left alone. The arrival time keeper changing from 1:20 to 1:45 to 2:15 before I knew it, it was 4:00pm and then I finally get a call from the driver saying she will be on her way in 15min. Wtf! That’s ridiculous!”

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Posted 6 years ago

“Gave them a second chance and they screwed me twice. The very first time I ordered from them the order was late and they got the entire order wrong. I think they gave me someone elses order. But they refunded me so I figured Id give them a second chance. Tonight I ordered a burrito, chips and salsa and a drink. I requested plastic ware and napkins as Im at a hotel. order placed at 650 pm with a 45 min time. It was delayed 3 times and finally arrived at 830pm. The drink was warm, the food was cold, no salsa and no plastic ware or napkins. The restaurant was 2 blocks away, next time Ill walk in the rain myself. Never again Grubhub.”

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Posted 6 years ago

“3 separate times I have waited for my dinner at least an hour only to be told there was a transmission problem and they canceled my order. I am done. Ready to let Facebook and any other social media . Grub Hub Sucks.”

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Posted 6 years ago

“Order never showed. It said it was delivered on the app, but not on my doorstep!!! Driver had called me totally lost. Text him my addtess still nothing after 30 minutes. I figured he would call again, but no phone or text. Will never use GH again. Thank god the restaurant I ordered from was cool and gave me another pizza I picked up which I was trying to avoid.”

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Posted 6 years ago

“Let me add myself to the list of cancelled orders by grubhub. No explanation and no call back. What very bad service! Not profesional at all. I will no use this grubhub service again. Now my 44 dollars take 5 to 10 business to be refunded. Load of BS!”

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Posted 6 years ago

“DO NOT BUY GRUBHUB GIFT CARDS This was possibly the worst customer service I have ever received in my life. I was given 3 GrubHub gift cards after my mother died. I set up a GrubHub account and loaded the gift cards onto the account. When I went to go use them about 10 days later, they had completely disappeared from my account. When I was finally able to speak with someone from customer service (after lots of time spent on hold, having my call dropped and calling back), they said the money had been spend by some guy in a different state. I explained the situation and they said they would investigate and get back to me within 48 hours. I called back 4 days later. Customer service told me that I had been deemed a "policy violator" and they could not speak to me. So, I emailed them explaining the situation. They wrote back that "the matter was deemed resolved" as the cards were spent and I could not respond to the email, but had to call customer service (mind you, this is the same customer service that would not speak to me as a "policy violation") Besides the terrible customer service, there are few things that alarm me and strike me as shady practices. The fact that my account was hacked days after opening it makes me think either it was an inside job or they are issuing the same gift card numbers to multiple people. Shady tactics used by their customer service team included but were not limited to: 1. Putting me on hold until the call is dropped so I never was able to speak with the same person if I was able to speak with a person at all. 2. Everyone I spoke with claimed to be a "shift manager" so I would be appeased that I got to speak with them, but clearly the didn't understand what I was saying. 3. Telling me I would heard back from the investigations department in 48 hours, then never hearing back from them until I called. At that point, I was deemed a "policy violator." So, basically they use circular tactics to avoid dealing with an issue that was likely created internally and hope that if they make it difficult enough you will stop calling them. An added bonus, is dealing with the internal predicament of "do I tell my friends that the nice thing they tried to do for me when my mom died turned out to be aggravating and frustrating and they basically threw their money away?"”

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Posted 6 years ago

“I could write an entire book about why you should not give your money to this business...yet. If they get their $#*! together...potentially reconsider. If this post is current, do not...I repeat DO NOT give a dime to this company. For the sake of well, space...I will refrain from large paragraphs. Grubhub does not communicate with the restaurant nor the customer to ensure the food arrives let alone what happens if it does not. Picture this: You're at a restaurant ordering. You order burgers for your entire family. The waitress takes orders and responds with "Okay I'll get that right in for you" and then never returns for hours to let you know that they in fact didn't have hamburger meat. Picture worse: After not informing you... a friend offers to go out of their way to make sure you got your food because by now it was late and your family has not had dinner and they know how much it meant to you because they took your call 3 times. (The friend is Blu Sushi which is who the order was with). The order my family never received so we made Macaroni family size at 10pm. Grubhub responds with a "we have no drivers available at this time" - (even when Blu had co formed our sushi was waiting for a pickup and would stay later than when they were open just to wait for the grubhub driver. SHOUTOUT TO BLU. Blu even asked where I lived to see if it was close enough for them to PERSONALLY DELIVER IT to me. At this time when money is tough...please reconsider where you are really putting it. What if I was a single mom/dad trying to feed my kids for the night and was never notified my food wasn't on the way?? Unacceptable. There are many other apps like -Doordash -UberEats -Instacart -Postmates -Chownow This is for the single dads and moms out there who could have potentially run into something like I did and had no other means of support. Grubhub...fix the communication between the restaurant AND the customer. Both need help...before something insane like this happens.”

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Posted 6 years ago

“Customer service is excellent”

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Posted 6 years ago

“I ordered my food around 6pm and they had the nerve 2 1/2 hours later to cancel my order. They didn't give me a reason why my food was cancelled. Just that I would get my money put back on my card in 5 business days. They changed the time of my delivery 7 times. Making me feel my food was on the way. I don't recommend nobody use their services because you won't get your food. Use anybody else to deliver your food. They are not a reliable delivery service company. I would rate them with 0 stars they don't deserve none.”

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Posted 6 years ago

“Never got food, no Apology, just ok we will refund your money. I had plans and had to rush around and throw a dinner together in 15mins . Terrible. I’ve used them 1 other time and the driver “propositioned” me. Never ever again”

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Posted 6 years ago

“I would seriously rate 0 stars the first two times my food never came but I was charged both time this last time they delivered the food down the street and never called to let me know they dropped it off so again I lost my money. Literally never using it again!”

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Posted 6 years ago

“Waited almost 2 hours to see our order canceled! First time using and last ! Highly disappointed”

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Posted 6 years ago

“We ordered last night and we sat here waiting and waiting. Couldn't get a hold of anyone. 2 whole hours later received a message that our order was canceled with no explanation! Thanks a lot. So dissapointed!”

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Posted 6 years ago

“Was given a delivery time of 8-8:10. Ok, but then it was delayed to 8:25-8:35. At 8:45 I went on Grubhub and it said my order was canceled! No explanation...nothing! It said to call the restaurant! I tried to call Grubhub and it said the wait time was 10 minutes. No surprise! The restaurant said that they had just received notice that the order was canceled but I could come get it if I could get there in 15-20 minutes. It would have taken longer than that! Thanks Grubhub! You lost my business!”

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Posted 6 years ago

“When we first started using Grubhub a couple years ago everything was great but in the past couple of years the service has gotten really bad. One lady even went so far to say she couldn’t find us when we watched her drive around the parking lot but we couldn’t flag her down and she stole our food. Tonight we ordered ice cream from Coldstone creamery. We got so fed up with them pushing back the order because your driver refused to pick it up, so my husband ended up going to get it himself. I am sick and tired of your bad customer service.”

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Posted 6 years ago

“Canceled my order?? After waiting over an hour? Didn’t say why. Just canceled. Thanks for that. Took 30+ minutes just to get their app to accept my address and complete a new account. First attempt but won’t use again.”

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Posted 6 years ago

“Ordered a single menu item from an Indian restaurant and the order was originally supposed to arrive at 5:45pm. Text messages were received that the order was delayed until 6:00pm. Then notified that the order was cancelled. Called the restaurant to resolve and it was found out that GrubHub was at fault for not delivering the order. Definitely would not recommend in the majority of cases. Only ordered off of GrubHub during COVID 19 Coronavirus. Don't trust ordering anything off of these apps.”

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Posted 6 years ago

grubHub is rated 1.1 based on 1,976 reviews