Name: grubHub
Rating: 1.12

“Placed order. Grubhub canceled irder, no reason given. Restaurant said they never received an order. 2nd order placed, they call me, tell me the oder was picked up by another Grubhub driver (1st excuse). So what? Means nothing to me which driver. So they call restaurant and claim restaurant did not receive 2nd order (2nd excuse). Then she says the restaurant has technical issues receiving orders (3rd excuse in same call). GH will cancel 2nd order and suggest to order somewhere else or try again. I question how 3 times same input will lead to a different more successful output. Getting angry. No dinner, 20 min phone time wasted and nothing to show. Nightmare. It's like this 50% of the time. How in charge needs to be fired at the top level of this business to get this organized fixed? Hire me, I take care of it. Darn!!!”

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Posted 6 years ago

“DDOO NNNOOOTTT USE THEM!! SAVE YOURSELF THE HEAD ACHE AND USE SOMEONE ELSES SERVICES!! THEY SUCK AND CUSTOMER SERVICE IS TTHHEE WWOORRSSTT!!!!!”

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Posted 6 years ago

“They charge to me and did not deliver my food and then they couldn’t get a hold of the driver and it’s a disgusting service. First time I use them and never again! Don’t use them”

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Posted 6 years ago

“This is the worst service ever. I ordered food on 7/17 and the restaurant did not open until 5pm so I had to place a preorder. I received several texts each moving the time of my delivery until I received a text stating my order was cancelled. This was 1-1/2 hours after I placed the order. I went onto chat on GrubHub and was told the restaurant cancelled my order please place it again. I went onto GrubHub a second time and placed the order again. This time it was after 5pm but there was no option on the website for ASAP delivery. The only choice was preorder. I placed the order and was told it would be picked up as soon as I placed the second order. Another 1/2 hour went by and I was told to contact the restaurant. I called the restaurant and GrubHub called them and cancelled the order the first time and the restaurant had my food ready, they were just waiting for the driver. I called customer service this time and was told "sorry for the inconvenience but I have to treat this as a preorder" and they could not send a driver out for another hour. I told them it was their fault, not mine but they would not go pick up my food for another hour. I told them to cancel the second order. I will never use their service again. Terrible. There is no call for this treatment or service.”

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Posted 6 years ago

“They are ridiculously expensive... the delivery fees plus other fees they charge is insane! Go with DoorDash.... free delivery, much cheaper and faster delivery”

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Posted 6 years ago

“I wish give them Zero star ,the worst customers service in the world's. useless and careless”

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Posted 6 years ago

“GrubHub is not the worst delivery I have ever gotten. But it's far from the best. Most of the time if, I order just a combo of this or that from some restaurant. You can do just fine using GrubHub. It's when you start to add on the small stuff that things start to get messed up. Like today I ordered from KFC and in that order, I was 1 Crispy Colonel Combo Extra Crispy, w/ Cole Slaw, Iced Tea 1 Mashed Potatoes & Gravy 1 Mac & Cheese 2 Honey Mustard Sauce Well, when I got my order there was no Honey Mustard Sauce and instead of an iced tea, they sent me what tastes like a Coke could have been Pepsi. Well, when I sent a text to the delivery driver and asked if she had checked my order because my Honey Mustard Sauce was missing and that they had given her a soda, not ice tea. The delivery driver replayed sorry about that. They don't allow us to check the orders. But I did ask if they had gotten everything. Now I would like to know-how in the world large companies like GrubHub would not allow an order to be checked before they make the delivery. It only makes sense that they would have their drivers check the order to make sure the order is correct. So that their customers are pleased with their service and would be willing to order from them again. At least I can say that when I call GrubHub customer service, they did give me a refund of my order for almost half do to the fact that my ice tea was part of a combo meal. But they should still allow for the orders to be checked before they leave the restaurant.”

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Posted 6 years ago

“I did not originally order from GrubHub but an employee where I work did, and when the little pregnant girl came and delivered it, we asked her to please put on a mask that we require masks in the building, and her reply with my place of work doesn't require them so there. Was very snotty and then just walked out this happened in Thornton Colorado. would just think that she would want to protect her and her baby as well as everybody around her.”

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Posted 6 years ago

“A Yelp search for a local sushi restaurant routed me to Grubhub to place my oder. Which I did, and received a confirmation email telling me my order would be ready between 20 and 40 minutes. Once we arrived for pick up the restaurant was closed. These days many look closed but will come to the door when you're picking up. Rang the bell, no answer. Called, no answer. Checked the website and it said they are closed Tuesdays. That's right it was a Tuesday. Frustrated I called Grubhub customer service. I'll spare you the laborious details. It will take 3 to 5 days for them to refund me for their mistake. Never again!”

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Posted 6 years ago

“I am a business owner who uses Groubhub as one of the online ordering platforms along with Postmates & Doordash. Grubhub owes my company 2 checks for service in february and march. We are now in july and still didn't get those checks. My husband called multiple times and we were promised the checks will be sent to our business address and still nothing. This is extremly frustrating because we need to get paid ! I would not recommend this company”

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Posted 6 years ago

“42 dollars in bs fees for a delivery from a place 6 miles away. What a joke”

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Posted 6 years ago

“First time I used grubHub. Food was being delivered to our friends and they both loved the food from Bella Cucina delivered on time at 5:30 pm as per my request. The driver texted me when the food was delivered. Thank you grubHub for a prompt an professional service.”

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Posted 6 years ago

“I have ordered from Grub Hub twice now. Once a month ago, and again yesterday. The first time without notice and not until after 9 pm they cancelled my order without explanation or notice. I called the restaruant and they didn't have any answers for me. I thought i would give them another try, After carefully reviewing several restaurants, we narrowed our choice down and ordered our food around 7 pm. We were SOOOO looking forward to our dinner. I believe the ETA I received was 8:15-8:45 pm arrival time. No problem, I didn't expect it right away. Around 9 pm I went into my account and it said the food was delivered at 8:15 pm. We ran outside looked all over. Went to the neighbors house, nope, no food. Then I went and had a chat with Grub Hub. They got back to me and apologized that my food hadn't arrived. They said they tried to contact the driver and were unsuccessful. At this point it is close to 9:15 pm. Clearly too late to order from anyone else. I asked them why it said the food was delivered, and what happened. They said they didn't know and officially cancelled my order. I will NEVER order from them again!”

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Posted 6 years ago

“I have ordered from Grub Hub twice now. Once a month ago, and again yesterday. The first time without notice and not until after 9 pm they cancelled my order without explanation or notice. I called the restaruant and they didn't have any answers for me. I thought i would give them another try, After carefully reviewing several restaurants, we narrowed our choice down and ordered our food around 7 pm. We were SOOOO looking forward to our dinner. I believe the ETA I received was 8:15-8:45 pm arrival time. No problem, I didn't expect it right away. Around 9 pm I went into my account and it said the food was delivered at 8:15 pm. We ran outside looked all over. Went to the neighbors house, nope, no food. Then I went and had a chat with Grub Hub. They got back to me and apologized that my food hadn't arrived. They said they tried to contact the driver and were unsuccessful. At this point it is close to 9:15 pm. Clearly too late to order from anyone else. I asked them why it said the food was delivered, and what happened. They said they didn't know and officially cancelled my order. I was given a refund, obviously. However, they never even offered me any compensation for their mistake. I will NEVER order from them again!”

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Posted 6 years ago

“It is overwhelmingly incomprehensible how negligent their staff and drivers are. In spite of the many years as a loyal customer to their brand and service. I have a track record for using Grubhub services twice per week, on average. I have been a consistent and loyal customer of Grubhub and I have yet received any consideration from them to rectify the poor service, incorrect deliveries, slow drivers, and mediocre customer support. These issues occurred even prior to the recent acquisition by Just Eat Takeaway and I anticipate will continue to perpetuate even under this new European brand. This is why I am officially ending my membership and business with GrubHub. The competition in the food delivery space is increasing exponentially and it baffles me to see such mediocre care for good customers by GrubHub knowing the insurmountable risk that surrounds the company and its workforce. After over 8 years of consistent customer loyalty I hereby discontinue and disengage from conducting any form of business as a customer and as of this upcoming Monday I will dissolve all my GRUB stocks. I encourage you all to follow my direction.”

Helpful Report

Posted 6 years ago

“It is overwhelmingly incomprehensible how negligent their staff and drivers are. In spite of the many years as a loyal customer to their brand and service. I have a track record for using Grubhub services twice per week, on average. I have been a consistent and loyal customer of Grubhub and I have yet received any consideration from them to rectify the poor service, incorrect deliveries, slow drivers, and mediocre customer support. These issues occurred even prior to the recent acquisition by Just Eat Takeaway and I anticipate will continue to perpetuate even under this new European brand. This is why I am officially ending my membership and business with GrubHub. The competition in the food delivery space is increasing exponentially and it baffles me to see such mediocre care for good customers by GrubHub knowing the insurmountable risk that surrounds the company and its workforce. After over 8 years of consistent customer loyalty I hereby discontinue and disengage from conducting any form of business as a customer and as of this upcoming Monday I will dissolve all my GRUB stocks. I encourage you all to follow my direction.”

Helpful Report

Posted 6 years ago

“It is overwhelmingly incomprehensible how negligent their staff and drivers are. In spite of the many years as a loyal customer to their brand and service. I have a track record for using Grubhub services twice per week, on average. I have been a consistent and loyal customer of Grubhub and I have yet received any consideration from them to rectify the poor service, incorrect deliveries, slow drivers, and mediocre customer support. These issues occurred even prior to the recent acquisition by Just Eat Takeaway and I anticipate will continue to perpetuate even under this new European brand. This is why I am officially ending my membership and business with GrubHub. The competition in the food delivery space is increasing exponentially and it baffles me to see such mediocre care for good customers by GrubHub knowing the insurmountable risk that surrounds the company and its workforce. After over 8 years of consistent customer loyalty I hereby discontinue and disengage from conducting any form of business as a customer and as of this upcoming Monday I will dissolve all my GRUB stocks. I encourage you all to follow my direction.”

Helpful Report

Posted 6 years ago

“I’ve had a couple of bad experiences with this company ~ first my food was placed at my door (contactless delivery-which is fine) without any notification that it was delivered 😡....Today my order was placed under pickup when I never made the change ...and why would I use a delivery service to place a pickup order!! I was rudely told by the customer service rep Alejandro that I’m the only one who has access to my account 😡😡😡....when I go back and look at my settings they are marked as delivery and so I’m confused as to why he felt it important to COME for me instead of looking at my acct. I’m not sure why the order changed to pick up however I’m certain I wouldn’t use a delivery service to order food that I have no intentions on having delivered!!! I am beyond done with this company!!”

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Posted 6 years ago

“Order was canceled immediately after driver Clarence C picked it up. Zohn C said that Clarence C is keeping it because he canceled it. The restaurant is now closed. If you want to waste your time with a business that runs like this go ahead im just giving you a heads up. They said ill get my $60 back within 5 business days”

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Posted 6 years ago

“This is the SORRIEST form of service… This is the SORRIEST form of service that I have ever encountered in all my 44 years on this earth!!!! I don’t trust putting my bank info online but I tried it and this is what I get... 1. You take my money off my card 2. Sends me 2 texts confirming that you’re on your way/running late 3. Then wait until I start calling around an hour later to check on the delivery status 4. No one has my order 5. Taco Bell doesn’t close until 2am and I ordered at 9:12pm 6. Call Grubhub to not only become DISGUSTED with their service and lack of communication but to be told that the order has been canceled I. AM. FURIOUS!!!! 7. Then I’m told I can’t get a refund until now and 5 days. 8. So I have no more money to order thru the RELIABLE “Door Dash” because my funds are being held hostage by Grubhub. 9. So I’m suppose to go hungry for the next 5 days?????”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

grubHub Reviews